Res 187-2007 12/4/2007 � �
RESOLUTION NO. 187-2007
RESOLUTION OF THE CITY COUNCIL OF THE CITY OF WICHITA FALLS,
TEXAS, AUTHORIZING THE CITY MANAGER TO SIGN AN AGREEMENT
WITH MICROWAVE DATA SYSTEM FOR THE PURCHASE AND
INSTALLATION OF A WIRELESS DATA COMMUNICATIONS
INFRASTRUCTURE; FINDING AND DETERMINING THAT THE MEETING AT
WHICH THIS RESOLUTION WAS PASSED WAS OPEN TO THE PUBLIC AS
REQUIRED BY LAW.
WHEREAS, The City of Wichita Falls wishes to install a Mobile Data Terminal system
for use by its public safety officers to send and receive information wirelessly over a secure
network; and
WHEREAS, After reviewing proposals and conducting demonstrations and interviews
with selected vendors, the City has selected Microwave Data Systems to install a wireless data
communications infrastructure for the Mobile Data Terminal system.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF
WICHITA FALLS, TEXAS, THAT:
SECTION 1. The City Manager is hereby authorized to sign an agreement for the
installation of the wireless data communications system with Microwave Data Systems in the
amount of $3,611,203.40.
SECTION 2. It is hereby officially found and determined that the meeting at which this
resolution was passed was open to the public as required by law.
PASSED AND APPROVED this the day of 4 day of December, 2007.
MAYOR
ATTEST:
�
ty Clerk
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• MOBILE SYSTEM AGREEMENT
BETWEEN
INTERGRAPH CORPORATION
AND
CITY OF WICHITA FALLS, TX
This Agreement is effective as of this 20th day of November, 2007 ("AgreemenY') between Intergraph
Corporation, a Delaware Corporation, on behalf of its Security, Government and Infrastructure Division,
with its principal office at 170 Graphics Drive, Madison, AL 35758 (hereinafter referred to as "Intergraph")
and City of Wichita Falls, Texas with principal offices at 1300 7� Street, Wichita Falls, TX 76301
(hereinafter referred to as the "City").
WHEREAS, The City has requested Intergraph, to furnish a Mobile Software System (hereinafter
collectively referred to as the "System"), as described in Exhibit A- Pricing and Exhibit B- Statement of
Work attached hereto which reflects agreements and adjustments made during negotiations between the
parties; and,
WHEREAS, the request and all subsequent negotiations documented as of the above date are herein
reconciled to and are superseded by this Agreement;
NOW THEREFORE, for the considerations hereinafter written, the parties agree to the following:
1.0 INDEPENDENT CONTRACTOR
• Intergraph shall at all times act as an independent contractor in the performance of this Agreement.
Neither Intergraph nor its employees or agents shall represent themselves to be, or be deemed to be,
employees of the City and the City shall have no control over the detail, manner, or methods of
Intergraph's performance under this Agreement.
2.0 PERIOD OF PERFORMANCE
This Agreement shall be effective as of the above date and shall extend until all services defined in the
Agreement are completed, unless terminated as provided for herein.
3.0 EXHIBITS
The following attachments are incorporated into this Agreement:
1. Exhibit A— Pricing and Detail Summary
� 2. Exhibit B— Project Scope of Work and Changes Document
3. Exhibit C— Draft Acceptance Test Procedures
4. Exhibit D— Project and Payment Schedule
5. Exhibit E— Harware and Software Maintenance Terms and Conditions
6. Exhibit F— Wichita Falls Request For Proposals #06-07 (provided previously under separate
cover)
7. Exhibit G— Intergraph Proposal dated February 23, 2007 (provided previously under separate
• cover)
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MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
• CITY OF WICHITA FALLS, TX
4.0 FORCE MAJEURE
Neither party shall be deemed to be in default of any provision of this Agreement or be liable for any delay,
failure in performance, or interruption of service resulting from acts of war, acts of terrorism, acts of God,
acts of civil or military authority, civil disturbance, or any other cause beyond its reasonable control.
5.0 WARRANTY
5.1 intergraph Warranty Coverage
Intergraph products are warranted, when properly installed, to operate in substantial conformity
with product specifications during the initial warranty period and for any extended warranry which
may be purchased thereafter. Intergraph products are provided with a non-mission critical
warranty (5 days per week, 8 hours per day) up to the point of System cutover to live operation.
The cost of this warranty is included in the price of the System. After the initial warranty period,
the City may purchase an extended warranty or Maintenance services that include mission critical
support (7 days per week, 24 hours per day). The cost and length of time for an extended
warranty or Maintenance services, if purchased, is reflected in Exhibit A. The foregoing warranties
shall be for repair, or replacement, at the option of Intergraph. The foregoing warranties are void if
failure is due to modification, misuse, abnormal conditions of operation.
5.2 Third-party Warranty Coverage
Third-party products are provided with a pass-thru-warranty from the original manufacturer.
� 5.3 Warranty Disclaimer
The above warranties are in lieu of any other warranties, whether ex.press or implied, including,
but not limited to, any warranty of inerchantability or fitness for a particular purpose.
5.4 Reliability Period
Intergraph provides the City with a 60-day reliability period with first year extended warranty
beginning at cutover. The City will receive 24 x 7 mission-critical support beginning at extended
warranty.
During the 60-day reliability period Level 1(P1) errors will restart the clock. P1 errors are defined
as:
• Loss of data
• Data corruption
• Productive use prohibited
• No workaround available
• Aborts
During the 60-day reliability period Level 2 errors, upon mutually agreement between the City and
Intergraph, will suspend the clock. P2 errors are defined as:
• Primary purpose compromised
� • Productive use significantly impacted
• Workaround generally not available
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MOBILE SYSTEM AGREEMENT BETWEEN
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• 6.0 MAINTENANCE SERVICES
At the conclusion of any warranty period or extended warranty period, the City may elect maintenance
coverage for any software or hardware provided under this Agreement ("Maintenance"). The terms and
conditions of Exhibit C will apply to any Maintenance services provided by Intergraph. Maintenance
services are provided at an additional cost to the City and the estimated Maintenance charges are
provided in Exhibit A of this Agreement. Intergraph has quoted the Maintenance charges for an initial five
(5) year period after the extended warranty. Intergraph reserves the right to adjust Maintenance charges
yearly at the conclusion of the initial five (5) year coverage period.
7.0 SOFTWARE LICENSE
7.1 Term of License
The Software Package(s) shall be licensed under this Agreement effective from the date of
delivery in decrypted form. This Software License (as defined in Section 7.2) shall remain in force
until the City discontinues the use of such Software Package(s) and returns the Software
Package(s) to Intergraph or this Software License is otherwise terminated as provided in Section
7.5.
7.2 License Coverage
The City shall have the right to use each Software Package or any portion thereof on the specific
Local Area Network (LAN) for which it is licensed, either locked on a single computer node (as
determined by a specific LAN address), or concurrently on a number of computer nodes so long
• as the number of concurrent uses does not exceed the number licensed for the LAN, or on one or
more backup computer nodes ("Software License"). No other use is licensed. The City shall
permit Intergraph reasonable access to the LAN for license administration audit purposes.
7.3 Security
Certain Software Packages are required to operate in conjunction with a hardware lock device or
in conjunction with license administration software and a license authorization key provided by
Intergraph or its representative. The City shall take no steps to avoid or defeat the purpose of any
required lock device or authorization key. Use of any Software Package without a required lock
device or authorization key shall be unlicensed under this Software License.
The City agrees that it and its employees will not make available the software, or portions thereof,
or documentation related thereto, to any persons other than the City or Intergraph employees or
other persons authorized to use the LAN for which the software is licensed without prior written
approval of Intergraph. The City will not copy the software or documentation except as necessary
for use under this Agreement. The City will not decrypt without authorization, reverse compile or
disassemble the software. The City will not export or re-export the software or dvcumentation
without the appropriate United States and foreign government licenses. Furthermore, the City
agrees to abide by all applicable Federal and State Trademark and Copyright laws.
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MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
CITY OF WICHITA FALLS, TX
� 7.4 Title
Title and ownership of the software shall at all times remain with Intergraph or relevant third
parties.
7.5 Termination of Software License
In the event the City neglects or fails (i) to pay the appropriate license fee(s) within thirty (30) days,
or (ii) to adhere to any of its obligations under the Software License in Section 7, the City shall
have thirty (30) days to rectify the cause for termination. Should the City fail to rectify the cause for
termination, this Software License shall immediately terminate, and all software licensed
hereunder and all encrypted software will be returned to Intergraph within ten (10) days.
In the event of any proceeding, voluntary or involuntary, in bankruptcy or insolvency by or against
the City, or in the event of the appointment, with or without the City's consent, or an assignee for
the benefit of creditors, or of a receiver, Intergraph may elect to cancel any unfulfilled part of this
Software License.
7.6 Constructive Acceptance
In addition to the execution of this Agreement, receipt by the City of the licensed program,
updated program, or optional materials, such as source tapes, decrypting information or listings
from Intergraph, shall be deemed conclusive evidence of the City's agreement that the license for
such licensed program or optional materials is governed by the Software License in Section 7.0.
• 7.7 Third-Party Software
Third-party software is licensed to City pursuant to the software license agreement delivered with
the third-party's software product.
7.8 Disclaimer
Any commercial off-the-shelf product information Intergraph has shared with the City during the
proposa� / contract activities to date was to provide an understanding of Intergraph's current
expected direction, roadmap or vision and is subject to change at any time at Intergraph's sole
discretion. Intergraph does not commit to develop the future features, functions and products
discussed in this material beyond that which is specifically committed to be provided by Intergraph
as part of the intended contract. The City should not factor any future features, functions or
products into its current buying decision since there is no assurance that such future features,
functions or products will be developed. When and if these future features, functions or products
are developed, they will generally be available for licensing by Intergraph.
8.0 DELtVERY AND INSTALLATION
8.1 Shipment
Items shipped via commercial carrier are FOB destination at the price stated herein. The City is
responsible for facility preparation (such as appropriate and adequate power, janitorial services,
air conditioning, space, all electrical drops, cabling, City furnished items, security, etc.) not
provided in Exhibit A, but necessary to accommodate equipment before, during, and after
installation.
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MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
• CITY OF WICHITA FALLS, TX
8.2 Site Access
The City agrees to allow Intergraph personnel reasonable access to the City's site and facilities
(telephone, facsimile, parking, etc.) during normai business hours and at other times as agreed.
The City understands and agrees that on-site Intergraph personnel may need to work Saturdays
and Sundays during the installation period and will have the work areas accessibie to them on
those days as required.
8.3 User Qualifications
The City will ensure that all persons operating the System shall be properly qualified, supervised,
trained, and have demonstrated effectively that the operator is proficient in its use.
9.0 TAXES
The System purchase price is exclusive of all Federal, State, or Local taxes. Any taxes applied to this
sale by Federal, State or Local Taxing Authority will be the responsibility of the Ciry. If the City is claiming
a tax-exempt status, it must submit the proper certificates to Intergraph.
10.0 TERMS OF PAYMENT
The terms of payment shall be net thirty (30) days from the date of invoice, with invoicing to occur upon
certification from Intergraph that it has successfully completed the milestones as set forth in Exhibit D of
this Agreement.
• 11.0 INDEMNIFICATION
11.1 General Indemnity by Intergraph.
Intergraph will indemnify and hold the City harmless from any and all liability, expense, judgment,
suit, cause of action, or demand for personal injury, death, or direct damage to tangible property
which may accrue against the City to the extent it is caused by the negligence of Intergraph, its
subcontractors, or their employees or agents, while performing their duties under this Agreement,
provided that the City gives Intergraph prompt, written notice of any such claim or suit. City shall
cooperate with Intergraph in its defense or settlement of such claim or suit. This section sets forth
the full extent of Intergraph's general indemnification of the City from liabilities that are in any way
related to Intergraph's performance under this Agreement. This section is not intended to
abrogate the City's right to assert sovereign immunity as a defense to damages.
11.2 General Indemnity by City.
To the extent allowed by state law and without waiving any affirmative defenses available under
state law, the City will indemnify and hold Intergraph harmless from any and all liability, expense,
judgment, suit, cause of action, or demand for personal injury, death, or direct damage to tangible
property which may accrue against Intergraph to the extent it is caused by the negligence of the
City, its other contractors, or their employees or agents, while performing their duties under this
Agreement, provided that Intergraph gives the City prompt, written notice of any such claim or
suit. Intergraph shall cooperate with City in its defense or settlement of such claim or suit. This
section sets forth the full extent of the City's general indemnification of Intergraph from liabilities
that are in any way related to the City's performance under this Agreement.
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� 12.0 INFRINGEMENT
In the event of any proceeding (suit, claim or action) against the City arising from allegations that the
System, or a portion thereof furnished by Intergraph infringes U.S. patent, copyright, trade secret, or other
proprietary right of any third-party, Intergraph will, if such suit does not result from modifications made by
the City, defend the City, at Intergraph's expense, provided the City promptly notifies Intergraph in writing
of the allegation. Intergraph shali make such defense by counsel of its own choosing and the City shall
cooperate with said counsel.
13.0 LIMITATION OF LIABILITY
intergraph's total liability for any and all damages arising out of or in any way related to this Agreement
from any cause, except for Maintenance under Exhibit E, shall not exceed one (1) times the value of this
Agreement. Intergraph's totai liability for any cause related to Maintenance under Exhibit E shall not
exceed the annual Maintenance fee paid by the City. Notwithstanding anything to the contrary, in no event
shall Intergraph be liable for any incidental, consequental, indirect or special damages regardless of the
legal theory under which such damages are incurred. Except as othervvise provided by applicable law, no
claim, regardless of form, arising out of or in connection with this Agreement may be brought by the City
more than two (2) years after the cause of action has occurred.
14.0 TERMINATION FOR CONVENIENCE
This Agreement shall continue in full force beyond the stated term until termination is accomplished in one
of the following ways:
(a) The City provides Intergraph with a thirty (30) day written notice of their intent to remove any
• hardware or software products from coverage under this Agreement.
(b) A new Agreement between the City and Intergraph is signed into effect for similar service.
(c) The City petitions for reorganization under the Bankruptcy Act or is adjudicated a Bankrupt, or
a receiver is appointed for the City's business, or the City fails to pay Intergraph any amount
when due hereunder.
15.0 TERMINATION BY DEFAULT
15.1 Default by Intergraph.
If Intergraph fails to achieve System Acceptance in accordance with this Agreement or otherwise
breaches a material obligation under this Agreement, the City may consider Intergraph to be in
default, unless the City or a Force Majeure causes such failure. If the City asserts a default, it will
give Intergraph written and detailed notice of the default. Intergraph will have thirty (30) days
thereafter either to dispute the assertion or provide a written plan to cure the default that is
acceptable to the City. If Intergraph provides a cure plan acceptable to the City, it will begin
implementing the cure plan immediately after receipt of the City's approval of the plan. If
Intergraph fails to cure its default or to provide an acceptable plan for such cure, or if Intergraph
fails to comply with such plan, the City may declare this contract terminated due to Intergraph's
breach and may seek any and all remedies available to it except as limited by this Agreement
including, but not limited to, monetary damages.
15.2 Default by the City.
If the City fails to pay any amount when due under this Agreement, indicates that it is unable to
pay any amount when due, or otherwise breaches a material obligation under this Agreement,
� Intergraph may consider the City to be in default, unless Intergraph or a Force Majeure causes
such failure. If Intergraph asserts a default, it will give the City written and detailed notice of the
default and the City will have thirty (30) days thereafter to (i) dispute the assertion, (ii) cure any
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• monetary default (including interest), or (iii) provide a written plan to cure the default that is
acceptable to Intergraph. If the City provides a cure plan, it will begin implementing the cure plan
immediately after receipt of Intergraph's approval of the plan. Intergraph may stop work until it
accepts the plan of action to cure a non-monetary default by the City.
15.3 Failure to Cure.
If a defaulting party fails to cure the default as provided above in Sections 15.1 or 15.2, uniess
otherwise agreed in writing, the non-defaulting party may terminate any unfulfilled portion of this
Agreement. In the event of such termination, the defaulting party will promptly return to the non-
defaulting party any of its Confidential Information (as defined in Section 14.1) for which the City
has not tendered full payment. If the City is the non-defaulting party, terminates this Agreement as
permitted by this Section, and completes the System through a third party, the City may, as its
exclusive remedy, recover from Intergraph either (i) the diminution of value of the System due to
the breach if it does not complete the System through a third party, or (ii) the reasonable costs
incurred to complete or replace the System to a capability not exceeding that specified in this
Agreement if it completes the System through a third party. In either case, the City agrees to use
its best efforts to mitigate damages and to provide Intergraph with detailed records substantiating
the damages claim.
In the event of termination of this Agreement prior to completion, the City shall have the right to
continue use of the System until such time as the subject dispute between the parties shall be
finally adjudicated. Nofinrithstanding the preceding sentence, if termination is due to the City's
material breach of the applicable software license agreement, the City shall immediately cease
use of the System and certify same to Intergraph upon judicial decree of such breach.
• 16.0 INSURANCE
Intergraph shall procure and maintain, during the performance of this Agreement, Comprehensive
General Liability insurance and Worker's Compensation and Disabiliry coverage for tntergraph employees
where services are to be performed, and such other insurance coverage insuring against loss or damages
to the City's property and/or personnel caused by Intergraph activities. Upon the City's request, Intergraph
will provide a certificate of insurance to the City evidencing such coverage.
17.0 CHANGES
Either party may request a change to the scope of work required under this Agreement on any task
including but not limited to, alterations, additions, deviations, and omissions from or to the scope of work.
Intergraph shall provide the City with a written assessment within a reasonable time identifying the price
and schedule impact of implementing the change. Neither party shall be obligated to commence work on
the requested change until they have agreed in writing to an equitable adjustment.
i8.0 CONFiDEP1TiAL INFarZMATiON
The purpose of this Section is to set forth the terms and conditions under which the parties may provide
directly or indirectly, verbally or in writing or electronically, incUding but not limited to, software, software
code, documentation, pricing, personnel information, financial, purchasing, technical data, products and
business operations information which either party considers confidential ("Information") to the other party.
18.1 Confidentiallnformation
Information in documentary or other tangible form will be clearly and conspicuously marked as
� 'Confidential' or some similar marking. Verbal disclosures must be identified as confidential at the
time of disclosure and must be confirmed in writing as confidential within thirty (30) days of the
initial disclosure.
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� 18.2 Duty to Protect
The Recipient shall hoid all Information in strictest confidence. Recipient shall release such
Information only to its employees requiring such Information during the course of business
between the parties. Each empioyee must agree to be bound by this Agreement and Recipient's
confidentiality policies. Disciosure of Information to persons other than Recipient's employees
requires the Disciosing Party's prior written consent. Recipient shall take al� necessary
precautions to maintain the confidentiality of such Information, but such efforts shail be no less
than that empioyed by Recipient to protect its own confidential information. All Information
disclosed to Recipient shall be and remain the sole property of the Disclosing Party.
18.3 Information that is not Confidential
Nothing contained herein shall in any way restrict or impair Recipient's right to use or disclose any
Information which: (a) was in the public domain at the time of disclosure or becomes part of the
public domain through no fault of Recipient; (b) was already in RecipienYs possession; (c) was
independently developed; or (d) was received from a third party without the ob6gation of
confidentialiry.
18.4 Term of Confidentiality
The covenants of confidentiality set forth herein and the rights and obligations related thereto shall
continue for a period of three (3) years from the date of disclosure.
18.5 Public Information Act Requests
• In the event the City receives a request covered under the Texas Public Information Act (Texas
Government Code, Chapter 552) for Intergraph's Confidential Information, the City will promptly
notify Intergraph. Within five (5) days after receiving the notice, Intergraph will inform the City
whether Intergraph objects to disclosure of the requested information. If Intergraph does not
object to disclosure or if Intergraph fails to respond to the City within five (5) days, the City will be
relieved of its obligation with respect to the requested information and may release the requested
information free of obligation or liability to Intergraph.
If Intergraph does object to disclosure, then the Ciry will decline to produce the requested
information unless so instructed by the Texas Attorney General or appropriate court and
Intergraph shall indemnify, defend, and hold the City and its officers and employees harmless
from and against all resulting claims, damages, costs of litigation and attorney fees.
19.0 NOTICES
All notices given between parties shall be in writing and shall be considered properly sent by postage
prepaid United States Mail or Country of Origin Mail to the pe� sons identified be�crv:
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•
For: intergraph: Additionallnformation:
Alan R. Estep, Senior Contract Administrator Telephone: (256} 730-1614
170 Graphics Drive Facsimile: (256) 730-8991
Huntsvilie, AL 35758 E-mail: alan.estep@intergraph.com
For: City of Wichita Falis: Additional Information:
Matt Benoit, Assistant City Manager Telephone: (940) 761-7404
1300 7th Street, P.O. Box 1431 Facsimile: (940) 761-8833
Wichita Falls, TX 76301 E-mail: Matt.Benoit@cwftx.net
20.0 MISCELLANEOUS
20.1 Whole Agreement
This Agreement constitutes the entire agreement between the Parties hereto with regard to the
subject matter hereof. This Agreement supersedes any and all prior discussions and/or
representations, whether written or oral, and no reference to prior dealings may be used to in any
way modify the expressed understandings of this Agreement. Any future representations,
promises and verbal agreements related to the products, product features, future product
• enhancements, product functionality, or services covered by this Agreement will be of no force or
effect unless reduced in writing and made a part of this Agreement. This Agreement may not be
amended or modified unless so done in writing signed by authorized representatives of both
Parties.
20.2 Order of Precedence
In the event of an inconsistency among applicable documents issued under this Agreement, the
order of precedence (from the document with greatest control over other documents to the lowest)
shall be: (a) the base Agreement; (b) Exhibit A(Pricing Detail and Summary) throught Exhibit E
(Harware and Software Maintenance Terms and Conditions); (c) Exhibit G(Intergraph Proposal
dated February 23, 2007); and (d) Exhibit F(Wichita Falls Request For Proposals #06-07)
supersede inconsistent terms in all other documents.
Unless otherwise mutually agreed in writing by the parties, and notwithstanding any terms and
conditions of a purchase order to the contrary, the terms and conditions of this Agreement shall
apply to any City purchase orders for software, professional services, or maintenance services
associated with Mobile products issued to Intergraph after the execution of this Agreement.
Terms contained in purchase orders, invoices, acknowledgments, or other correspondence that
add new or inconsistent terms to this Agreement are void and of no effect.
20.3 Survival
The rights and obligations of the Section 7.0 entitled "Software License", Section 13.0 entitled
"Limitation of Liability" and Section 17.0 entitled "Confidential Information" shall survive and
continue after expiration or termination of this Agreement and shall remain in effect until fulfilled,
and shall apply to any permitted successors and assigns. Upon termination of this Agreement, the
� provisions of this Agreement, including those in the preceding sentence, which by their express
terms survive termination, shall remain in full force and effect.
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20.4 Waiver
The waiver by either party of any of its rights or remedies in enforcing any action for breach under
this Agreement in a particular instance shall not be considered as a waiver of the same or
different rights, remedies, or actions for breach in subsequent instances.
20.5 Severability
If any provision of this Agreement is void, voidable, unenforceabie, or illegal in its terms, but would
not be so if it were rewritten to eliminate such terms that were found to be voidable,
unenforceable, or illegal and such rewrite would not effect the intent of the provision, then the
provision must be rewritten to be enforceable and legal.
20.6 Counterparts
This Agreement may be executed in one or more counterparts, each of which shall be deemed to
be original, and all of which together shall constitute one and the same Agreement. A signature
delivered by facsimile shall be deemed to be an original signature and shall be efFective upon
receipt thereof by the other party.
20.7 Assignment
Neither party shall assign or transfer this Agreement nor any rights or obligations thereunder
without the express written consent of the other party. Such written consent shall not be
unreasonably withheld. Notwithstanding the foregoing, Intergraph may assign its rights and
• obligations under this Agreement without the approval of the City to a third party in connection with
a merger, consolidation, liquidation or reorganization of Intergraph Corporation or its wholly owned
subsidiaries or affiliates.
20.8 Applicable Law / Disputes
The parties agree that for all purposes, this Agreement shall be governed and interpreted in
accordance with the laws of the United States and the State of Texas. Venue for any cause of
action arising under this contract is Wichita County, Texas. This contract shall, in any dispute
over its meaning or application, be interpreted fairly and reasonably, and not more strongly for or
against either party.
20.8(a) Settlement Preferred
Intergraph and City will attempt to settle any claim or controversy arising from this Agreement
(except for a claim relating to intellectual property) through consultation and negotiation in good
faith and a spirit of mutual cooperation. The respective project managers will confer and attempt
to settle a dispute. The dispute will be escalated to appropriate higher-level managers of the
parties, if necessary.
20.8(b) Litigation
Any claim relating to intellectual property and any dispute that cannot be resolved between the
parties through negotiation within sixty (60) days after the date of the initial project manager
meeting, as described above in Section 5.1, may then be submitted by either party to a court of
competent jurisdiction in the state courts in the County in which the System is installed. Each party
consents to jurisdiction over it by such a court. The doctrine of laches, waiver, or estoppel will not
� adversely affect the rights of either party.
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� 21.0 LIQUIDATED DAMAGES
Intergraph shall be entitled to an extension of working time under this contract only when claim for such
extension is submitted to the City in writing by Intergraph. Requests for extensions in time shali be
submitted within seven days from and after the time in which the delay was first known to Intergraph. In
adjusting the contract working time for the completion of the project, unforeseeable causes beyond the
control and without the fault or negligence of Intergraph, including, but not restricted to, inability to obtain
supplies and materials, site availability, material design changes, act of God or the public enemy, the City
governmental regulatory or other agencies other than the City, fires, floods, epidemics, quarantine
restrictions, strikes, freight embargoes, unusually severe weather conditions or delays of subcontractors
due to such causes beyond their control shall be taken into consideration.
The parties acknowledge and agree that the City will incur cost if Intergraph falls more than thirty (30) days
behind in meeting the Cutover Dates set forth in the Project Schedule. The parties further acknowledge
and agree that the costs that the City might be reasonably anticipated to accrue as a result of such failure
are difficult to ascertain due to their indefiniteness and uncertainty. Accordingly, Intergraph agrees that in
the event it falls more than thirty (30) days behind in meeting the Cutover date set forth in the mutually
agreed upon Project Schedule for the System, it shall pay the City five hundred ($500) per day from the
scheduled date of the Cutover until the date the individual Cutover occur. In no event will total liquidated
damages exceed five percent (5%) of the total Agreement price. Liquidated Damages shall be waived
subject to the Force Majeure provisions of this Agreement, and extensions thereof allowed by the City, or
delays caused by the City. The parties acknowledge and agree that the liquidated damages specified
herein are the City's sole remedy and Intergraph's sole liability if late delivery should occur.
22.0 SOFTWARE ESCROW
• Intergraph shall provide all source code and any updates or fixes for the application software that the City
has purchased from Intergraph for safekeeping with Iron Mountain Intellectual Property Management
("IMIPM"); an escrow agent located at 2100 Norcross Parkway, Suite 150, Norcross, Georgia 30071. The
software source deposited with the escrow agent will be a snapshot of all source code maintained by
Intergraph in the form of a Microsoft Visual Source Safe Archive. In this way, as beneficiary of the
escrow agreement between Intergraph and IMIPM, the Ciry will have access to all source code of the
products that they license for all versions of the software. Upon taking possession of the source code, the
City will have the right to use the source for products that they license in the versions currently installed on
the System or any subsequent versions in the archive. Intergraph will make a deposit of the Source Safe
Archive with the escrow agent once every six (6) months.
The City hereby agrees to pay the yearly s�ndard fee for a beneficiary of the source code.
The City shall have access to the source code only in the event Intergraph becomes unable to, or
otherwise fails to, maintain the software during the warranty period or during the maintenance period, or if
Licensor decides to stop support of the software application(s), or Intergraph becomes bankrupt.
Upon the City taking possession of the source code, the City hereby agrees as follows:
(1) The City accepts full and total responsibility for the safekeeping of the source code. The
City agrees that such source code shall be subject to the restrictions of transfer, sale, and
reproduction placed on the software itself as stated in the software license signed by all
parties.
(2) The City agrees to only use source code related to applications for which they own a
license. There will be source from other applications in the archive.
(3) The City agrees that any unauthorized release of the source code will cause irreparable
� harm to Intergraph. Therefore the City agrees to compensate Intergraph for any and all
damages Intergraph suffers, to include reasonable attorney's fees, resulting directly or
indirectly from, but not limited to, the mishandling, misuse, or theft of the source code,
Page 11
CONFIDENTIAL
, ,
MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
• CITY OF WICHITA FALLS, TX
regardless of intent, or the absence thereof, by the City, its employees, former
employees, agents and third-party associates if so ordered by the court. Notwithstanding
the foregoing, the City agrees that Intergraph is entitled to an immediate injunction to stop
any further alleged or actual disclosure.
(4) No license under any trademark, patent, copyright, or any other intellectual property right,
is either granted or implied by the disclosure of the source code to the City. Intergraph's
disclosure of the source code to the City shall not constitute any representation, warranty,
assurance, guarantee or inducement by Intergraph to the City of any kind, and, in
particular, with respect to the non-infringement of trademarks, patents, copyrights, or any
other intellectual property rights, or other rights of third persons or of Intergraph.
(5) Intergraph will not be responsible for maintaining the source code. Furthermore,
Intergraph will not be liable for any consequences related to the use of source code
modified by the City.
23.0 PERFORMANCE BOND
A Performance Bond in the amount of one hundred percent (100°/a) of the contract value in Exhibit A of
this Agreement is required for the faithful performance of the Agreement. The Performance Bond shall be
provided within thirty (30) days of the execution of this Agreement. The Performance Bond will remain
effective until Cutover.
IN WITNESS WHEREOF, the pa es ereto have executed this Agreement on the date specified below.
• CITY OF WIC TA FALLS, TEX S INTERGRAPH CORPORATION
By: � By� ' �
Name: �a � r �„� L� :� �r Name: Elizabeth Johnson
Title: G; T t`�u.r. a�� Title: Executive Director, U.S. Sales Accounting
Date: � � S ��-�� Date: � ii �oo �
�
Page 12
CONFIDENTIAL
, ,
MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
• CITY OF WICHITA FALLS, TX
EXHIBIT A
PRICING AND DETAIL SUMMARY
•
•
Page 13
CONFIDENTIAL
�� Wichita Falls, TX Mobi� omputer System �
(Citrix Imp'°�rtion) .
crinloe '
Item P�rUModel RFI Seclion Part of Base Base S stem E:tendcd O tional Extended Softwan Ecicnded
� Description Quantity Unil Price y P
Number Number (YM) Price Priu Wananty
System Software
Mobile Data Com uter System Software A Iicallons
� Mobile Dau Computer System Messaee Switch license � y � y 2 S 44,000 S 88,000 S 14,080.00
!/Ma6ile Da�a Termina! /MD -
� Polite Mobile Data Client 73 7.4 Y bS $
!/Mobife Connvrenf Licenrea Police 73 7.4 Y SS S 1 000 S 55 000 S 8 800.00
//MobilePDA 7.3 7.4 Y /0 f 400 f 4 000 f 640.00
3 Fire Mobile Data Client 7.3. 7.4 Y 20 f I.000 S 20,000
!/Mo6ile Connoren� Licemes Fir� - I 3,200.00
4 O(fiteAutomafion � 7,q_�q y 1 S 29,000 f 29,000 S 3,20000
1/Mail Metso e S�vi�ch In�e ace wiih Loius No�es
SUBTOTAL $ 196,000 S
MoDile Data Com uter S stem SoRware O tional uirements
MaeneHc Strip Reader
5 inchrded �vi�h Mogne�ic S�ripe Rrader Nard�vare liiled undeiMobile Da�a 7 4.3.1 N 0 Not Separately Priced f
!n raslnrcn�re Hard�vare befo�v
6 FineerprinlScanninY 7,q.;,Z N I f 574 - S 574.00 S (Ii.80
APS PocketlD
Barcodt Scannint
� induded wilh Magnetic Stripe Rcoda Hardware lit�ed underMobile Dam 7.433 N 0 S Not Separately Priced S
!n mrmrcnirc Hardware befo�v
g AutomaticVehickLocation 73 N � S
sce Mo6ile Com wcrDala S s�en� Ime ans lisred belo�v 7 �q -
y Travel Route Analysis 7,4.14.9 N 0 S N!A S
Funnianaliry rovided b cunmdy inilaUed (nle ro h s s/ems
� MDCS Taclical Map Display N/A S
Funclionoli rovided b currendy int�alledln�er sa b a s�ems ��4. �4. �Z N 0 S -
SU67'OTAL S • S 574.00 S 114.80
Field Based Re ortin S stem
�� Mobile Dah Re orts Server License 6 Y 0 f S
Currend Inrlalled//LFr1pSSener N � A
�Z Field Based Re ortin A lication License S cif ricin forach a tication B y f
//GE,9DS-RMS-Dealuo Clien� Concurrem B Y 55 f 1 500 f 82,500 T 13 200.00
FireRMSMobilc-M/ 8 Y 20 S 1095 f 21,900 S 4119-30
MS- uickCrash B Y 170 S 316 S 53720 f 11059.76
APS- uiekForm ineideN 8 Y 170 f 316 f 53 720 f 11 059J6
APS- uickFornr Sus c� 8 Y 170 f 3I6 f 53,720 S 11059.76
MS-Pocke�Crorh 8 Y 12 f 1724 S 20688 f 4,25920
MS-PockelForm /ncideN � B Y 12 S 1724 S 20688 f 4,25910
APS-P«kerForm Sus ct S Y 12 S 1724 S 20,686 f 4,259.20
APS-Pocke�Oue B Y 12 S 2299 f 27,588 S 5,679J6
ScenePD VI ransci�e Lo ic S t(ema Enler nae License 8 Y 1 S 15,949 S I S 949 S 2 496A0
�� Field Based Re orfin Citallons
MS- uickT�cker g y 170 S 316 f 5J,720 S 11059J6
APS-PockefCim�ion 6 Y !2 f 1724 f 20,688 f 4,25920
SUBTOTAG S 445,569 S
SYSTEMSOFIIVARESUBTOTAL S 641,569 S 574.00
System Hardware
Mobile Data Infrastructure Hardware
� a MDCS/MessaLe S.vitch s.3. i
Cirrix Server 5 3 Z Y � Customer-Provided -
� RMundwnt MDCS/MeasaQeSwitch S; �
Cirrix Server 5 3 Z �' � Cusromer-Provided S -
1 of I
���'� Wichita Falls, TX Mob�Computer System • ~
(Citriz fmp ta6on)
Catalo� �
�«m ParUModel RFI Sectioa Part of Base
� Description Base System Extended Optioaal Ectended SoRwan E:tended
Quantiry Unit P�ce
Number number (V/IV) Prin Price Warranry
PoAable/Fland-held Computer
16 InlermecCN3 wBl4eloolh aml BOS.?26/g?Dlmagei,QWERTY Keypad, No GPS, 5.3.3 N 12 S 3,024 f 56,288.00
WMS, SpriWerizon, CN3 Ba�mry (FsrondedJ
�� Portablt/11and-heid Prinler —
MS rsu ! 53.3 N 12 S 1,846 - f 22,IS2.00
18 Portable/Hand-held Prinler
APS viau I 533 N 170 S 1,806 - S 313,620.00
� a Intermec CN3 Ma stri e Reader 53.3 N 12 S 645 f 7 740.00
19 Bar-Code Reader
Same device fis�ed above . 5.3.3 N 0 f N/A S
20 AVL Server 7.3.16
Cimrenr( /nsmlledlnur ra h//(.8.1pS/CA�Servers 74 148 N 0 f - N/A S
SYSTEM HARDWpRE SUBTOTAL S - S 380,000.00
Mobile Data S stem Interfaces
21 Automatic Vd�iele LoeaKon (AVL) lnterface
/?Yacker 9.5 Y 1 S 29,200 S 29,200 S f 4 000.00
ZZ Ciry Intnnet
via Wirefesa Nenvork and Fuaor -lna�alled So nvare on La ia s 9.6 N 0 S Not Sepuatdy Priced f
23 Mobile Data Computer System
lnarmerXMLFarmamn orAFR 9 �� Y 1 S 37,000 S 37,000 - S 5,600.00
�Q Compuhr Aided Dispatch Intedaces
included in cumn�ly ins�olleE /nitrgraph CAD: ULE,qpSSyt�rn� (UCADLink) 9 � 8 Y 0 S - Not Sepuately Priced -
�S Records Mana emmt S stem Interfaces q q �, s
MS-SmailE.� on RNS 8 S 5175 S 41,400 S 8,523.34
MS-VirlualPur(nerFir ine 1 f 5750 f 5,750 S i 16380
APS- Pocke� Panner En ine I f 1 I 500 S 11 S00 f 2 367.59
o�her in�e ocer included wilh N'S roducLr lis�ed under Fiefd Rt rtin S stem 0 f Not S uatel Priced
26 Tecas Lrw Enforcemen[ Teiecommunicaliona System (TLE7'S)
Add mobile cn biliry io TLE7'S/NLETS/NC(C in�e ace in currrnN insmlled rys/em 9 Y � s Z� S Z�.000 - f 4,200A0
� Wichih Fdls Custom Re orts 9.11 N 1 S 21 000 S 21 000.00 S 1 200.a0
2 � Ci Warranti Coun Wamn[5 9.11 N 2 S 63000 - S 126,000.00 S 25200.00
SYSTEM INTERFACES SUBTOTAL S 145,850 S 147,000.00
Trainin
Syrtem Adminiatrator Trainine
ZB Proposed xystem ures currendy-�mined W chim Fallr C,4D /!/LEdOS Sys�em 10.4 Y 0 N/A
Administramrs "
z9 End-user Trainin Train the Trainer 10.5 Y f
//Mobile Train-Ihe-Trainer lPST?SO( 1 f 4,600 f 4 800
MS-Trainin Y 1 f 11500 S II,500
Other Trainin
CAD Rcarretrn�rnt lPST2006 Y 1 f 7 200 S 7 200
I/LEADSReastesamen� 7PST11I7 Y I f 7200 f 7,200
Live Cutover Trainin� and Support
�� Induded in Sysiem Implemeta�ion sbmvn in ProjeuManagcmen� and Syarrn� 10.6 Y 0 S Not Separately Priced
/nslallarion Services shown 6e:ow -
SUBTOTAL S 30,700 S -
Pro'ect Mana ement and S slem Installallon Related Services
3 � MDCS Pro'ect Mana ement Z 30 Y s
//MobilePro'eclMana emen! Y 1 f 178,000 f 176,000
//Mobile Im lemenralion Y 1 f 50 000 S 50,000
RMSlm lemenia�ion Y 1 S 6 200 S 6 200
!/Mobile Wor o�v and Can � na�ion Worksho PST1501 Y 1 S 7 600 f 7,600
U rade io currenf CAD/RMS Verrion Y 1 S 131 000 S 131 000
60 Da Relia6ili � Period Y 1 S 21 000 f 21 000
AF'S-Pro'ectMana emen� Y 1 S 22906 f 22,906
2of�
��� Wichita Falls, TX Mobile�mputer System • �
(Citrix [mpie on)
Cataloe
Item ParUModel Descri hon RFI Secdon Part ot Base Base System Exlended Oplionnl E:lended Sotlwart Eatcnded
( N Number (y/N) Quaaury Unit Price Price Prite Warranry
Number
G�sixlmplemtnlaliun
G/nzAsressmen!&DuignYalida�ionon-rlm; oJCi/niJarmlmplemen�a�ion; �, � f Z8 ��� s 2g �3�
Conver,cion iuiing, user semp & deploymenr ro SS roncumn� usess;
Doa�menmlion and Kno�rledge lransJer
Cilrix Heallhcheck Visil Y I S 6 900 S 6,900
!/LEADSCi�rixCwoverSu ort Y 1 T 9000 f 9,000
I mr unlimited l�one tu orl or Ci�rir Im lemen�a�ion Y I S 16 500 S 16 500
No� to Ezceed Travel E:pensu
32 Nol seporatdy Priced (inch�de.f in ProjeclManagemenl md 2. I. I Y 0 S - Not Separatdy Pnced -
/nsiallo�ion Servicer chnr es lisfed obove
37 performance Bond 2.33 Y I S 43 675 f O7 675
; E ui mmt Shi in enerall inclnaed in hard�vare nces 236 Y S 10
SUBTOTAL S 520922 S
Acce tance Testin
34 FunctionAl Aueptance Tesrint I I.I Y 0 S Not Separately Priad -
Nor se� omly Priced (includo/ in //Mo6ile lmplemenm�ion Serviter listed nboveJ
35 Throuehpuf Acceptance TesKn�
No� separn�ely Priced (intluded in !/Mubile lmplemenmlion Servicer lis(ed above) I 1.2 Y o S - No[ Sepuaiety Priced -
36 Reliability Accepnnce TesHne 11.3 Y 0 S - Not Separately Priced -
Nor sepam�ely Pnced (bduded in !/Mo6ile /mplenrenm�ion Servicu Lsted a6oveJ
SIJBTOTAL S S
Documenta tionlM aintenance
Inaullallon Dra�vines and Maintmance Manuals
3 � Nor separaidy Priced I 1 A Y 0 S - Not Separudy Priced -
(included in UMobile /mpfemen�olion Servicta and Producl Pricing lia�eC abave.J
Teehnical Documentation
38 No1 separalely Priced 12 Y 0 S - Not Sepuately Pnced -
incL�ded in 1/Mo6ile !mplemrnm�ion Servicer and Produn Pricing lirted above.J
� SUBTOTAL S S
Warranty
39 Extended Warran durin installauon from delive m acce tence 13 Y S
12•Month System Warranry (6om tme of final system acceptence) �
40 System Soflware 13 Y S 142�566 S -
4 � Hardware a�d Operatine Syatem
induded in Server Pricin 13 Y Not Sepuatdy Pnced Not Separately Priced
SUBTOTAL S 142,566 S
SYSTEM SERVICESSUBTOTAL S 663,488 S
AddiNonal [tems NOT INCLUDED ABOVE S eci RFP SecNon N and if o 6oaal or r uired
Additional Mobile Data Com uter S stem Software A lications
42 Cifr'tc Auenta(ion Servo 0.5 8.1 Y 55 S 355 S 19,525 - Not Sepuately Priced
43 Citris Psesenfafian Serve� Aledia Ki( S.1 Y 1 S 44 f 44 Not Sepuately Pnced
44 MicrusoJl Windowt 1003 Tirminal Ser�ea (S CALsJ 8.1 Y I 1 S 530 S 5,830 No� Separately Priced
45 AdJitional Microsofl Windows Server 2003 Clirnf Accesa Gicensu 8.1 Y 68 S 40 S 2,720 Not Sepanlely Pnced
SUBTOTAL Additional Mobile Dah InGastrucmro Hardware S 28,119 S
Additional Mobile Data System Interfaces -
46 «nlormer to BioKry Fi,eRMS
n�r�end inslalled /nler oce lo BioKe Fire Recordr �� Y 0 S - S
3of/
_
���' Wichita Falls, TX Mobil�mputer System �
(Citri� Imple 6on)
Crtalog �
ltem Parl/Model RFf Section Part ot Base Base S stem Extended O nonal Eatended So(M•arc Exlended
� Description Number Quantlry Unit Price y P
Number �M) Price Price Warranry
Addi/ional Fingerpriqt Scanning Products and Servica
(in addition ro product listed under Mobile Data Computa System SoHware
O Iional Re uirements above
q� APS- CrorrMatch MV100 wrN� FingerprW Capa6Jiry 7.4.31 N 1 S 3,486 S 3,486.00
Magrrripe ReaAer, Cmera, Farensic Op�icol Fingerprint Scanner. CDMA/GPRS Ready '
SUBTOTAL AddiNonal Fineerprint SunninQ Products and Servicu S S 3,486.00
Optional Mobile Priating Hardware and Accessories
48 APS - Zebra RWA20 Printer w/ 802.11 and Bluetooth w/o wr su 1 5.1.3 N I70 f 1 193 f 202 S 10.00
49 APS - ZeDn RW020 vehicle Cradle w/ l2V cha er 5.73 N 170 S 315 S 51,550.00
50 APS -Zebro RW420 USB CA�Ie 10 foat 5.3.3 N 170 S 37 S 6 290A0
5 � APS-ZebnRW/20SerialCablt 593 N 1 S 47 S 47.00
51 SmartSwipe with Combo 2D and Mngstripe Reader 5.3.3 N I70 f 698 - S I 18,660.00
SZ APS - Zebn Compatible Paper Gse (QURW@0 - 36 Rolls) 5.33 N 40 f 166 S 6,640 00
SUBTOTAL Mobile Printin Hardware and Accasoriu . S S 387 997.00
ADDlTIONAL ITEMS SUBTOTAL S 28,1 l9 S 391 483.00
PROJECTTOTAL � S 1,509,726 S 919,057.00
S 77 400
State of Texas Taa
Requirements Toml S 1.432�326 S 919�057.00
eon
' MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
CITY OF WICHITA FALLS, TX
• EXHIBIT B
PROJECT SCOPE OF WORK AND CHANGES DOCUMENT
•
.
Page 14
CONFIDENTIAL
•
�>;r�'�"�"a"".�;a , ,....,.. . . _ _-� '� "�4�.
.v ._ �
}��{ �
�-y�
...P'`
,,,r
INTERGRAPH PUBLIC SAFETY
Statement OF WORK
� FOR
�Vichita Falls, Texas
Mobile Computing System / Field Reporting System
November 28, 2007
Version 3.0
•
Intergraph Proprietary Information
� � ,. ��... �.._
� ���II1ffERG����Ri4PH
�
CHANGE HISTORY
� Reyision ;r, ,Date; Author : , , ", „_ ,, ,,, , Major Secfi,on,Changed and Description-; ;•
1.0 10-17-2007 Inter ra h Initial Draft.
2.0 10-31-2007 Inter ra h U dated er conference call 10-31-2007.
3.0 11-28-07 T. Hines Added text for APS / Zoll products
•
•
Wichita Falls, Texas Mobile Statement of Work
Intergraph Confidential and Proprietary Information
� . ...-.,..__.�.:.
...�.IRffERGRi4PH
• Table of Contents
General Project Information ....................................................................................................... 1
Assumptions.................................................................................................................................. 1
General Project Management Responsibilities ....................................................................... 1
EscalationProcedures ................................................................................................................ 3
Task1: Project Kickoff .............................................................................................................. 4
Task 2: Project Schedule Review and Update ...................................................................... 5
Task 3: Project Documentation Deliverables ........................................................................ 5
Task 4: Interface Control Documents (ICD's) for I/Mobile .................................................. 6
Task 5: Software Installation and Deliverables ..................................................................... 8
Task6: Mobile Interfaces ......................................................................................................... 9
Task 7: Mobile Data System Product Installation ............................................................... 10
Task 8: Mobile Data System Customization to MDS Requirements ............................... 12
Task 9: Mobile Workflow and Configuration Workshop .................................................... 13
Task 10: Mobile Data System — Train-the-Trainer Training .............................................. 14
Task 11: Mobile Acceptance Testing .................................................................................... 14
Task 12: Mobile Cutover Final Preparations ....................................................................... 15
Task 13: Mobile System Production Cutover ...................................................................... 16
• Task 14: Mobile Performance and Reliability Testing ....................................................... 17
Task 15: Mobile Reassessment ............................................................................................ 18
Task 16: ULEADS - Field Reporting Implementation, including Citrix ............................. 19
Task 17: I/LEADS-Field Reporting Acceptance Testing ................................................... 20
Task 18: I/LEADS-Field Reporting Cutover .........................................................................21
Task 19: I/LEADS-Field Reporting Reliability and Performance Test Period ................ 22
Attachment A-1 — System Reliability Test Criteria ................................................................ 24
Attachment A-2 — Training Plan ............................................................................................... 24
Attachment A-3 — System Performance Test Criteria .......................................................... 24
Attachment A-4 — SOW Task Completion Form ................................................................... 24
Attachment A-5 — Hardware Specifications ........................................................................... 24
Attachment A-6 — Intergraph Customer Care Center ........................................................... 24
Attachment A-7 — Payment Milestone Completion Form .................................................... 24
Attachment A-8 — SOW for I/CAD and I/LEADS RMS system upgrade ........................... 24
•
Wichita Fatls, Texas i
Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
t I .r.+,^°^°.:..«�.n...�.+t.
.:.,� INTERG . RAPH
• STATEMENT OF WORK
General Project Information
The following Statement of Work defines the principal activities and responsibilities of Intergraph
Corporation (Intergraph) and the City of Wichita Falls, Texas (City) for the implementation of a Mobile
Computing System and Field Reporting System to support the City's mobile operations.
The "system" (used to refer to the subsystems, interfaces, and ancillary systems) to be provided to the
City is composed of the following primary software components:
► Mobile Computing System (MDS) — for all Mobile communications [I/Mobile] including automatic
vehicle location functionality [IlTracker] and handheld devices [I/MobilePDA]
► I/LEADS Field Reporting via CITRIX — for Law Enforcement records keeping
► Advanced Public Safety (APS) Electronic Tickiting and Field Reporting Products (Quick Crash,
QuickForm, PocketCrash, PocketForm, PocketQuery, QuickTicket, PocketCitation)
► ZOLL - Fire RMS Mobile - MI
Note: This Statement of Work will be revised during the initial project planning phase of the project to
include additional details regarding the planned implementation for the APS and Zoll products.
• Assumptions
This SOW is based upon the following assumptions:
► The work identified in this SOW is considered complete upon live operational/production use
[cutover].
► The City is responsible for purchase, installation, and testing of all mobile hardware including GPS
devices.
► Mobile hardware meets the minimum recommendations provided by I ntergraph.
► The City is responsible for purchase, installation, and testing of the mobile/AVL infrastructure.
► The City is responsible for acceptance testing.
► The I/Mobile configuration for any Fire department will not require a query interface to NCIC.
► The City is responsible for required changes in I/CAD and CADDBM to accommodate the addition
of the Mobile and Field Reporting subsystems. Changes include any needed modifications to fire
or police deployment plans, addition of Mobile users / logins, etc.
General Project Management Responsibilities
Project management occurs throughout the project and is involved in every task. Please note that both the
City and Intergraph will provide Executive Sponsors for the system implementation. These sponsors will
communicate on an as-needed basis and will act as escalation paths for their team members, if needed.
They will not be involved in the day-to-day project details.
• The overall project management activities are listed here for reference.
Intergraph Responsibilities:
Wichita Falls, Texas Page 1 of 24
Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
. � �,...�,o_.. _„ _
,,:;,
. _�NTERGf�%1PH
• ► Maintain ro'ect communications with the City's Project Manager.
P 1
► Manage the efforts of the Intergraph staff and coordinate Intergraph activities with the City's
Project Manager.
► Manage the efforts of the subcontractors being utilized by Intergraph in the performance of the
project
► Conduct on site status meetings with the City's Project Manager on a monthly basis, or when
reasonabiy required at the discretion of City to discuss project status.
► Conduct project review meetings via telephone conference calls with the City's Project Manager
on a weekly basis.
► Provide responses to issues raised by the City's Project Manager within ten (10) business days.
► Prepare and submit a monthly status report by the 10th business day of each month that includes:
the accomplishments of the previous month, activities planned for the current month and an
update to the project schedule in MS Project 2003 format.
► Prepare and submit project Change Orders to the City's Project Manager as necessary.
► Ensure that Intergraph personnel have ample time, resources, and expertise to carry out their
respective tasks and responsibilities.
City Responsibilities:
► Maintain project communications with the Intergraph Project Manager.
► Manage the efforts of City staff and coordinate City activities with the Intergraph Project Manager.
► Ensure that City personnel have ample time, resources, and expertise to carry out their respective
• tasks and responsibilities.
► Participate in the status meeting with the Intergraph Project Manager on a monthly basis or as
may otherwise be reasonably required to discuss project status.
► Participate in the project review meetings via telephone conference calls with the Intergraph
Project Manager on a weekly basis
► Provide responses to issues raised by the Intergraph Project Manager within ten (10) business
days.
► Liaison with all City-provided third-party vendors and associated systems.
► Ensure that acceptable Change Orders are approved by authorized signature(s).
► Ensure Intergraph access to server and network equipment and work areas on a 24x7 basis, with
pre-authorization for off-hours and with prior notice to City.
► Provide workspace for Intergraph personnel as reasonably requested.
The Executive Sponsor for the Intergraph team is:
Deane Dayton
Executive Manager, U. S. Project Management
Security, Government & Infrastructure (SG&I) Division
Intergraph Corporation
P.O. Box 6695
Huntsville, AL 35824
(256) 730-8852
deane.dayton c(r�.intergraph.com
The City Executive Sponsor is:
• Matt Benoit
Assistant city Manager
Wichita Falls, Texas Page 2 of 24
Mobile — Field Reporting Statement of Work Intergraph Proprietary �nformation
j � CNTERG lpn RAPH
• 13000 7 Street P.O. Box 1431
Wichita Falls, Texas 76301
(940) 761-7404
Matt. benoit(a�cwftx.net
Escalation Procedures
During the course of project implementation, the City will have access to various Intergraph resources to
assist on any issues that may need attention. However, the Project Manager identified below will act as a
single point of contact at Intergraph, and is assigned and empowered to handle any situation before,
during, and extending to after the deployment of the project. If the City feels that tasks are not being
performed to the reasonable satisfaction of the City, the foilowing hierarchical escalation process wili be
used to ensure that the appropriate personnel of Intergraph are aware of such issue(s) and will assist the
parties with resolution.
Intergraph's hierarchical escalation will be as follows:
Intergraph Escalation Position Contact Information
Project Manager Tarek Elgarf
Tarek.elqarf(cilinterqraph.com
(949) 388-1294
• Executive Manager, Project Management Deane Dayton
Deane.davton cr.interqraph.com
(256) 730-8852
Customer Services, Vice President Kourtni Browning
Kourtni.browninqCa�intergraph.com
(256) 730-8019
The City's hierarchical escalation will be as follows:
City Escalation Position Contact Information
Project Manager Blake Jurecek
Blake.JurecekCu�cwftx. net
(940)761-7440
Assistant City Manager Matt Benoit
Matt. BenoitCa�cwftx. net
(940)761-7404
•
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Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
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� Statement of Work Format
Each task includes the following: Task, Objective, Description, Responsibilities and Completion Criteria.
All parties recognize that the Implementation Plan is not formatted chronologically, and the actual project
implementation tasks and time lines will follow the mutually agreed to Project Schedule, unless othennrise
noted.
Task 1: Project Kickoff
Task Description:
The Project Kickoff is a meeting conducted on site by the intergraph Project Manager. This will be
conducted at the City's designated facility. During this meeting, there wili be high-level discussions of the
foilowing:
/ Review the software as defined in Contract Agreement
► A review of Intergraph project team roles, assignments, and support levels
► Identification of City project team requirements
► Process review of how the system will be implemented �
1 City Police Security Badging, Background Checks, and Security Requirements
► Change Order process
► Communication to other personnel who will be involved with utilizing the system
• / Facility access (during and after normal business hours)
1 Work space requirements for Intergraph personnel while on site
► Facility tour to be conducted by the City Project Manager
1 Any known schedule constraints
► Discussion of interfaces and the information needed from the City for special interface
development
Intergraph shall:
1. Provide Project Manager on-site.
2. Work with City personnel in designing and approving of the format of an action item log to be used
in conjunction with the Project Schedule. The purpose of the log is to identify outstanding issues,
provide continual status updates on specific tasks and to identify responsibilities of the parties.
City shall:
1. Provide Project Manager and any other resources that are recommended by the City and
Intergraph Project Managers.
Completion Criteria:
This task is considered complete when the Project Kickoff Session has been held with Intergraph
representatives in attendance, and an action item log has been developed by both Intergraph and the City.
•
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• Task 2: Pro'ect�Schedule Review and U date
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Task Description:
After the completion of the Project Kick-off meeting, Intergraph will commence work on the final Project
Schedule. Upon compietion of the initial schedule, the Intergraph and City Project Managers will review
the schedule, and any mutually agreeabie updates wiil be made by the Intergraph Project Manager. It is
anticipated that Intergraph witi have a draft final schedule ready for review within five days of completing
the project kick-off meeting.
The schedule will be updated as required during the course of the project implementation. All changes to
the schedule will be mutually agreed upon and, if required, wili be documented via the mutually agreed
upon Change Order process. Any schedule changes that occur will be a part of the weekly project status
report provided by the Intergraph Project Manager. The Project Schedule will be created and maintained
with Microsoft Project 2003.
Responsibilities:
Intergraph shall:
1. Review with City personnel the identified implementation tasks, priorities, inter-dependencies and
other requirements needed to establish the final Project Schedule.
2. Prepare the final Project Schedule document and deliver it to the City.
3. Review the Project Schedule with City personnel and make changes and/or corrections that are
� mutually agreed upon.
City shall:
1. Analyze with Intergraph project personnel the identified requirements and make such
implementation decisions as are reasonably required to finalize the Project Schedule.
2. Review the final Project Schedule and identify in writing any specific deficiencies found within ten
(10) business days.
Completion Criteria:
This task is considered complete upon mutual agreement of the finalized project schedule.
Task 3: Project Documentation Deliverables
Task Description:
Intergraph shall:
1. Provide a Project Schedule—identifies all tasks to be completed during the life cycle of the
project, the responsible party for each task and the project milestones defined in the schedule.
A draft sample Project Schedule for the City is provided as Exhibit D Contract Agreement
2. Provide a Training Plan--all documents utilized in the training classes are left with the City so they
can be used for new operators or for refresher training as needed.
� 3. Provide weekly project meeting minutes and Monthly status report.
4. Provide standard system and product documentation, such as system administrative guides,
system administration procedures, product configuration guides, on-line Help files, and end user
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• training manuals for all software products purchased. The system product documentation, training
documentation, and maintenance documentation is Intergraph's standard documentation and on-
line Help files, and this documentation will not be customized to the City's site configuration.
5. Provide an Acceptance Test Plan—mutually developed document between Intergraph and the
City. This document is defined to a level that verifies the intent of system functionality is met.
6. Provide a Cutover Pian--describes the tasks that will be hand�ed by intergraph and City personnel
during the initial time the system is cutover to "live operations".
7. Provide an Interface Control Document—describes each interface in the system.
8. Provide Mobile System Documentation—provided on-line and includes system administration
procedures.
Completion Criteria:
This task is considered complete upon submittal of the flnalized and City accepted Plans and as-built
specification and intertace control documents.
Task 4: InterFace Control Documents (ICD's) for I/Mobile
Task Description:
Initial requirements for I/Mobile-related interfaces are obtained during the Project Kickoff meeting. The
goal is to obtain essential information needed to configure the interfaces and identify data information
needs for the highly customized interfaces. This will be followed by a separate workshop designed to
• finalize remaining interface requirements. The workshop is as follows:
► I/Mobile Configuration Worksh�p
During the I/Mobile Configuration Workshop, Intergraph technical personnel will meet on site with the
appropriate City personnel to review each of device or external system that will be interfaced to (as listed
below), the type of connection and protocol to be utilized (serial, TCP/IP), the type of data to be
transferred, and definition of the intertace screen layouts and formats (if applicable). Intergraph will also
provide questionnaires to assist in identifying basic configuration needs for each interface.
Interface Control Documents (ICD's) will be developed for all interfaces to be developed and implemented
based upon the information shared within the workshops. �
Interfaces include:
► NCIC/TLETS Interface
/ I/Tracker for AVL functianality
► APS – SmartExport (RMS)
/ APS – Virtual Partner Engine
► APS – Quick Crash
1 APS – QuickForm (fncident)
► APS – QuickForm (Suspect)
► APS – PocketCrash
/ APS – PocketForm (Incident)
► APS – PocketForm (Suspect)
► APS – PocketQuery
� ► ScenePD V2 (Transcite Logic Systems)
Please note that optional pricing includes interfaces to the City and County Warrants system. During
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Implementation of the project the City and Intergraph teams will review the requirements for this interface,
and provide a separate Statement of Work and pricing via a change order.
Responsibilities:
Intergraph shall:
1. Provide questionnaires to assist in identifying basic intertace expectations.
2. Prepare draft ICD's, based on the Project Workflow Analysis and questionnaires.
3. Lead Requirements Workshops, identifying remaining open items and expectations.
4. Write ICD's for City review and approval.
5. For I/Mobile:
a) During the I/Mobile Workflow and Configuration Workshop (IPST2502), the I/Mobile Trainer
and I/Mobile implementer will spend two days demonstrating all of the basic I/Mobile
capabilities and showing how the City's configuration has already been modified to meet the
identified needs of the agency (based on observations during the Project Workflow Analysis).
b) During these two days, the City's I/Mobile Core Team will make recommendations/requests
for additional configuration changes, to ease user training and encourage system adoption.
The City team will prioritize requests.
c) During the following three days, the I/Mobile Implementer will remain on site, completing all
changes that can be made within that time period. As changes are made, the core team
members will be asked to review and approve them
• d) At the end of the week, the implementer will review the completed changes and any additional
requests with the City I/Mobile Core Team. An additional two days of configuration time will be
done remotely. Thus, the prioritization of the remaining items will be critical. If the City
requires additional time to review and evaluate the desired t/Mobile configuration
requirements for the police configuration, the City will document these final configuration
changes to Intergraph at least 30 days prior to the scheduled I/Mobile go live date, at which
time Intergraph will configure the final I/Mobile software image.
e) Approximately two months following the cutover to live operations, the I/Mobile Implementer
will return on site. During this visit, the I/Mobile Implementation Lead identifies additional
configuration opportunities, based on City feedback and on observation. After conferring with
City staff, configuration requests requiring up to two days of labor will be completed, if
needed.
City shall:
1. Provide detailed schema, protocol, query specifications, as needed, and as available per
��tarface.
2. Provide a Point of Contact for each interface who is knowledgeable of the workflow and data
requirements and who has authority to make design decisions.
3. Answer Intergraph questionnaires thoroughly and timely.
4. Act as the primary point of contact with third parties, including other vendors, state agencies, and
local agencies that control products and/or databases with which Intergraph products are to be
interfaced.
5. Ensure that open questions and design decisions are made conclusively and in a timely fashion.
• 6. Review and approve ICD's.
7. Discuss interfaces to be accessed by the system and provide City specific Interface data
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concerning the radio or wireless system, WAN, IP addressing scheme, and interface protocols.
Completion Criteria:
This task is considered complete when the City has reviewed and accepted the Interface Control
Documents (ICD's).
Task 5: Software Installation and Deliverables
Task Description:
The following activities will take place during the course of implementing the system:
► Instail all software (at the locations identified in the Intergraph's response to the City's RFP and
the contract pricing detail summary, unless otherwise mutualiy agreed).
► Install final software versions prior to system cutover to live operations.
► Assist City in configuring the Mobile systems to the City's workflow and requirements.
Responsibilities:
Intergraph Shall:
1. Provide the software as defined in the Contract Agreement.
• 2. Hardware that is to be purchased by Intergraph (if any) under the Agreement shall be ordered at a
time mutually agreeable to both the City and Intergraph.
3. All Server Software purchased under this c�ntract wiil be instalied o� the se�vers by Intergraph
personnel.
4. Insta�l the system client software as follows:
a. Mobile: up to ten (10) City-supplied Mobile Data Computers (MDC's), providing
instructions and training to City on the Mobile client software installation process.
b. Field Reporting: up to ten (10) of the I/LEADS field reporting client and Citrix client
software on MDCs, providing instructions and training to City on the field reporting and
Citrix client software installation process.
5. Install Initial System Software
The Intergraph Project Manager and Implementation Lead will arrive on site to install the system
software identified in Project Deliverables Detail Summary
The Interface software will be installed and configured on the servers and client workstations
based on the information collected from the conflguration workshop. The implementers will ensure
the system is ready for training. At this point, the initial Mobile system is considered to be initially
installed and available for the subsequent training workshops.
6. Further installations/modifications
As with any major technology project, configuration refinements will occur on the system and
throughout the project as the City team becomes more familiar with the software and fine tunes
the system via configuration changes.
• Intertaces requiring significant customization, such as the I/Informer-based interfaces will be
installed remotely (via VPN) as part of the development process. These products will use a
server-based product that establishes communications with the remote systems and cannot be
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• tested to allow further development until the communication lines have been established between
the City and the remote agencies. If possible, these will be ready upon initial installation, but may
lag, depending on the timeframe in which test lines can be established and communications can
be confirmed. All interface software will be installed and fully configured prior to end user training
and system go live.
City shall:
1. Instali additional products not purchased under this contract, such as third-party backup software,
and any telephony software.
2. Install the Mobile client software on the MDC's after receiving instruction from Intergraph on the
client software installation process
3. Confirm that the initial software installation and delivery has been completed by Intergraph.
4. Assist the Intergraph team as they install the software (City Project Manager, System
Administrator, and Network specialist)
Prior to the software installation, the City Project Manager, System Administrator, and Network
specialist will confirm the site is ready for software installation. The following must be confirmed:
a) All hardware is in place and on the network and ready for interface and software install
b) All interface connections are complete in accordance with the check list supplied
c) Sufficient serial ports are ready to support all RS232 type communication for intertaces
d) City System Administrator is available for the duration of the installation
• Once the Intergraph team arrives to install all software and interfaces, the City Project Manager
and Network specialist must be available to assist.
Completion Criteria:
This task is considered complete when the system software as defined in Project Deliverables Detail
Summary are installed on the City's premises and verified by the City's Project Manager to be operating in
accordance with standards as set forth within the agreement and this Statement of Work.
Task 6: Mobile Interfaces
Task Description:
The implementation of the interfaces is performed in conjunction with the Mobile implementation and is
based on the ICD's described above in Task # 6. After initial interface installation and configuration,
described under previous tasks, the expectation is that the interfaces will be exercised during user
training, and system testing. Additional configuration changes can be made based on City requests. The
intergraph inieRaces Implementation Lead will, where appropriate, provide one-on-one training to the City
System Administrator on how to make common configuration changes and on general software
architecture and operation.
Responsibilities:
Intergraph Shall:
1. Install and configure interfaces as described in the Interface Control Documents.
• 2. Provide one-on-one instructions on common configuration changes.
3. Make minor additional configuration changes after installation. Note that major changes after ICD
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approval, such as change in protocol communication type, will require additional funding.
City Shall:
1. Ensure that preparatory work has been done to establish authorized access to systems to which
Mobile is to interface (NCIC, etc.)
2. Verify that physical connectivity has been achieved from City's communication server to remote
agency servers.
3. Provide the following values to Intergraph:
a) IP address for remote databases
b) Socket value for remote systems
c) Operator ID's, ORis, terminal mnemonics, as needed by remote systems
4. The System Administrator must work closely with the intergraph team for the duration.
Completion Criteria:
This task is considered complete when each interface is installed and tested. The operation or availability
of the external system or third-party software is necessary for task completion.
Task 7: Mobile Data System Product Installation
• Task Description:
Install and configure I/Mobile, I/MDT and I/Tracker software products.
1/Mobile
I/Mobile resides in each MDT and provides the mobile user interface to the I/CAD System and to other
mobile MDT's. I/Mobile have the ability to interoperate with the GPS receiver if available. I/Mobile will
communicate with the City's existing I/CAD system through the server-based I/MDT product. Messages
are sent and received asynchronously. I/Mobile allows units to access a subset of I/CAD commands and
provides an interface to external databases for queries such as vehicle license checks. Although certain
operations are performed locally at the unit, ultimate event and unit management is performed at the
central site. Thus, I/Mobile mainly facilitates and supports the overall I/CAD System. I/Mobile serves as a
mobile user interface to I/CAD, empowering remote personnel with abilities to deal with units, events,
people, things, and locations.
The following depicts the operational context of I/Mobile. The I/Mobile software resides in an MDT in a
remote unit, connected by radio to I/MDT, the server-based interface to I/CAD. I/Mobile runs on the
Wir.dows 20�JQ Professior�al or later operating system and thus may bz running cancurrently with other
software, such as an editor for report capture. I/Mobile does not preclude any additional software from
running on the operating system so long as it does not interfere with I/Mobile operation. I/Mobile provides
a mechanism to allow:
• The I/CAD operator to provide information (especially dispatches) to the unit with I/Mobile
• The I/CAD System to automatically provide information to the unit
• The I/CAD operator to make inquiries about the I/Mobile unit
• The I/Mobile uniYs operator to provide information to the I/CAD System
• The I/Mobile unit to automatically provide information to I/CAD, such as vehicle location
. • The I/Mobile operator to make inquiries from I/CAD
• The I/Mobile operator to make inquiries on external databases such as a vehicle license check
• The I/Mobile operator to communicate with other units
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• 1/MobilePDA
I/MobilePDA provides support for mobile handheld devices in conjunction with I/CAD. The device can be
used as a standalone unit or in conjunction with I/Mobile (IPS0038) as an extension to the primary device
used by the mobile unit. When used as an extension, all messages sent to the primary device are also
sent to the handheld devices.
I/MobilePDA provides a limited subset of the functionality available in I/Mobile. In particular it provides the
ability to initiate I/Informer queries, and view the responses, short text messaging, dispatch reports, unit
status updates, and officer emergency requests. I/MobilePDA does not provide map functionality. Please
note that due to the limited subset of the functionality of I/MobilePDA, separate user training is not
provided. I/MobilePDA training is included within the proposed I/Mobile Training course.
I/MDT
The I/MDT interface product provides a set of standard functions adapted to the needs of the mobile
operators and provides the interface between I/Mobile product via the customer supplied wireless
infrastructure and the CAD system.
Intergraph has bid two I/MDT licenses:
• I/MDT: I/Mobile mobile data computer application
• I/MDT: I/MobilePDA application for handhelds
I/Tracker
I/Tracker accepts incoming vehicle location data received from an automatic vehicle location (AVL)
controller or from the I/Mobile Data Terminal. I/Tracker functions as an extension to the dispatcher
• functionality. I/Tracker periodically sends the latest updated location information to the dispatch
environment for map updates of vehicle locations. Certain AVL systems will also accept commands from
an external system to control the frequency of location reports from a GPS-equipped unit. I/Tracker sends
the appropriate commands to such an AVL system to set the frequency of location reports based upon the
uniYs type, the uniYs status, and event type.
GPS Receivers/Systems Supported:
• Trimble Placer TrimFleet 455DR Receiver
• Sierra Wireless MP 200
. Avel-Tech
GPS Protocols supported:
• NMEA
• TAIP
Responsibilities:
Intergraph shall:
1. Provide mobile data terminal software (I/MDT) to provide message routing, logging, syntax
translation, and security capabilities for I/Mobile MDC units.
2. Provide mobile data terminal software (I/MDT) to provide to provide message routing, logging,
syntax translation, and security capabilities for mobile handheld units.
3. Provide I/Tracker software to AVL provide capabilities for MDC's.
• 4. Configure I/Mobile user interface to meet the City's configuration requirements.
5. Provide one-on-one training on I/MDT and I/Tracker to the City's System Administrators.
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City shall:
1. Provide a complete and accurate description of the wireless interface protocol.
2. Participate in the relevant training and workshops as described elsewhere
3. Provide a strong end user based core team to ensure that configuration options are understood
and are designed for optimum end user acceptance.
4. Ensure that designated City administrative personnel receive training on the proper installation
and configuration of the I/Mobile client software.
5. Provide radio or wireless infrastructure utilizing the TCP/IP protocol for software interface.
Completion Criteria:
This task is considered complete when all mobile data terminal software has been installed and tested.
Task 8: Mobile Data System Customization to MDS Requirements
Task Description:
During the I/Mobile Configuration Workshop, the I/Mobile implementer and Trainer will participate in
interviews of the City field management and staff, to gain an understanding of the City's desires for site
specific mobile screen configurations. A questionnaire will also be reviewed to ensure that specific
• information is obtained. Based on interviews conducted during this visit, the 1/Mobile Implementer will pre-
configure I/Mobile prior to on-site installation.
Responsibilities:
Intergraph shall:
1. Conduct interviews.
2. Provide questionnaires to assist in identifying basic configuration needs.
3. Conduct the I/Mobile Configuration Workshop.
4. Make configuration changes per City requests:
a) Following the I/Mobile Configuration Workshop
b) Between the I/Mobile Configuration Workshop and final MDC software loading prior to live
operations
City shall:
1. Assign a core team of future I/Mobile users (Police and Fire Field Staff primarify, not just
command staf�, as well as IT staff who will have the organizational authority and experience to
make these decisions for the City. This team will act as the approval board for these actions since
the process natuarally lends itself to real-time changes.
2. Provide an approved, prioritized list of configuration change requests to the I/Mobile implementer
3. Test configuration changes as they are delivered, providing feedback to the I/Mobile Implementer
•
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• Completion Criteria:
This task is considered complete when all mobile data terminal configuration changes have been
completed.
Task 9: Mobile Workflow and Configuration Workshop
Task Description:
During I/Mobile implementation, accomplishing certain parts of a customer's workflow with I/Mobile may
not be immediately evident to the customer themselves. The I/Mobile Workfiow and Configuration
Workshop dedicates Intergraph consultants to helping the customer define their workflows using I/Mobile.
Before and during this process, specific configuration needs will become apparent, including graphical
user intertace adjustments, report formats and other special configuration tasks that may be required to
accomplish the customer's operational requirements. These configuration tasks will be designed and
possibly completed during this session. When finished, the intent is for the customer to proceed with their
I/Mobile user training with the configuration and workflow definition as close as possible to the final, to
ensure their users are comfortable and competent with the system.
Responsibilities:
Intergraph shall:
1. Two weeks prior to the meeting date, provide the City with a list of items to be collected in
preparation for this meeting.
• 2. During the I/Mobile Workflow and Configuration Workshop (IPST2502), the I/Mobile Trainer and
I/Mobile implementer will spend two days demonstrating all of the basic I/Mobile capabilities and
showing how the City's configuration has already been modified to meet the identified needs of
the agency (based on observations during the Project Workflow Analysis).
3. During these finro days, the City's I/Mobile Core Team will make recommendations/requests for
additional configuration changes, to ease user training and encourage system adoption. The City
team will prioritize requests.
4. During the following three days, the I/Mobile Implementer will remain on site, completing all
changes that can be made within that time period. As changes are made, the core team members
will be asked to review and approve them
5. At the end of the week, the implementer will review the completed changes and any additional
requests with the City's I/Mobile Core Team. An additional two days of conflguration time will be
done remotely. Thus, the prioritization of the remaining items will be critical. If the City requires
additional time to review and evaluate the desired I/Mobile configuration requirements for the
police configuration, the City will document these final configuration changes to Intergraph at least
30 days prior to the scheduled I/Mobile go live date, at which time Intergraph will configure the
final I/Mobile software image.
City shall:
1. Provide the City's I/Mobile Core Team and to attend the I/Mobile Workflow and Configuration
Workshop
2. Answer Intergraph questionnaires thoroughly and timely.
3. Ensure that open questions and I/Mobile configuration decisions are made conclusively and in a
• timely fashion.
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• Completion Criteria:
This task is considered complete when the I/Mobile Workflow and Configuration Workshop has been
completed.
Task 10: Mobile Data System — Train-the-Trainer Training
Task Description:
A Train the Trainer training program wili be developed and scheduled for the City and then conducted to
thoroughly train the City's end users, training, and administrative personnel on the use of the I/Mobile
client subsystem, and City technical personnel on the operation and support of the I/MDT and I/Mobile
software. One (1) electronic set of user and technical documents plus one (1) hardcopy for each student
will be provided for each installed system. The training will be provided by members of Intergraph training
personnel (unless some other arrangement is made by mutual agreement of Intergraph and the City).
Responsibilities:
Intergraph shall:
1. Provide I/Mobile User (IPST2501) training classes for City Police / Fire trainers, Technical and
Training staff members, as presented below and on a mutually agreed to schedule. Training will
be provided on all standard shifts, not to exceed 8 hours per 24-hour period.
2. Provide one complete set of printed training materials in the form of reproducible black and white
• masters and machine-readable documents in Microsoft Word 2003 or higher format, based upon
Intergraph's documentation standard at the time of delivery.
3. Provide technical and user manuals for all Intergraph subsystems in the form of on-line Nelp.
City shall:
1. Designate and assign personnel to receive training in groups not to exceed the maximum class
size of 12 students.
2. Provide the necessary classrooms, facilities, materials, copies of documentation, networks and
lines to data terminals, personal computers and PC operating system software, and related
equipment to support training classes. Set up the workstations per Intergraph instruction.
This includes one full-function workstation per student, one full-function workstation for the
instructor, an LCD, a projection screen, a whiteboard, and connectivity to the server.
3. Ensure that appropriate City personnel are available to actively participate in the scheduled
training programs and that they attend the classes in their entirety.
4. Ensure that City personnel to receive training are proficient in the use of Microsoft Wndows
functionality.
Completion Criteria:
This task is considered complete when all scheduled Mobile Data System Training has been completed.
Task 11: Mobile Acceptance Testing
• Task Description:
Demonstrate the applicable functions and features of the Mobile functionality as defined in the Intergraph
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• Acce tance Test Pian the baseline documentation an �'
p , d the Intergraph response to the City s RFP. City
staff will perform functional testing of the Intergraph subsystem, with Intergraph assistance.
It should be understood that testing is an iterative process. As problems are identified and resolutions
provided, retesting will occur.
Responsibilities:
Intergraph Shali:
1. Certify the functionality as part of Intergraph standard software certification procedures.
2. Provide a draft Mobile Acceptance Test Plan I/Mobile product.
3. Review and approve the final Acceptance Test Plan, which should be modified by the City to
include City's unique workflows.
4. Certify all applicable software, subsystems and ancillary systems as ready for functional testing.
5. Demonstrate the tailored and configured functions of the installed subsystem.
6. Review any discrepancies in functionality identified by the City.
7. Correct software or documentation in a mutually agreed upon manner prior to system cutover.
Minor issues that are mutually deemed to be non-impactive will be logged for future correction.
Please refer to Attachment A-1 of this SOW for description of System Level Errors.
• City Shall:
1. Expand the functional testing documentation to include City specific workflows.
2. Review and approve the final Acceptance Test Plan.
3. Execute the approved Acceptance Test Plan with assistance from Intergraph personnel,
4. Provide final approval for cutover to live operations Review and approve the City test plans.
Completion Criteria:
This task is considered complete when the Mobile System has been demonstrated to operate in
accordance with the Intergraph Acceptance Test Plan.
Task 12: Mobile Cutover Final Preparations
Task Description:
Intergraph and the City will jointly develop a Mobile Cutover Plan, detailing steps necessary to move from
the implementation environment to live operations. The Cutover Plan will assign tasks and responsibilities
for both Intergraph and City personnel during the final month before cutover, to ensure that the move to
live operations goes as smoothly as possible. This Plan will include such things as City staffing, movement
of equipment into final location, final database clean out of test events, issue reporting procedures and
planned sequence of events for the cutover day.
Responsibilities:
• Intergraph shall:
1. Create a draft Mobile Cutover Plan.
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• 2. Work with Cit ersonnel to refine the Cutover Plan
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3. Review and approve the finai Cutover Plan.
4. Manage Intergraph operations per the final Cutover Plan.
City shall:
1. Review and comment on the draft Mobile Cutover Plan.
2. Work with Intergraph personnel to refine the Cutover Plan
3. Review and approve the final Cutover Plan.
4. Manage City operations per the final Cutover Pian.
Completion Criteria:
This task is considered complete when the City has reviewed and approved the final Mobile Cutover Plan.
Task 13: Mobile System Production Cutover
Task Description:
Once testing is complete, Intergraph will certify the Mobile subsystems as operational and ready for
production operation. A Readiness Review meeting will be held with members of the Intergraph and City
teams. The final decision to cut over to live operations is ultimately a City decision; however, both
. Intergraph and City will review system status and jointly make a recommendation to move into production.
Intergraph personnel will assist the City in placing the system into productive use. Intergraph personnel will
be on site at least 1 day prior to live operations and will provide post-live cut on-site support for 3 days
during the week of cutover. On-going focused Helpdesk phone support will follow on site support. Follow-
up reassessment visits will be planned as well.
The cutover operation will be supported by the following Intergraph staff:
• Project Manager
• Mobile Implementation Lead
• Mobile Training Lead
Intergraph personnel will fine-tune the Mobile software application for optimal performance. City technical
personnel will be present to provide support for the system. City training personnel and core team
members will be scheduled so as to provide knowledgeable City support to all shifts during the first few
days after cutover to live operations in conjunction with the scheduled Intergraph staff, who witl also
provide support to all shifts.
After live cut over to production operations, the 60-day Performance and Reliability Test period will begin,
and the Mobile Extended Software Warranty for 12 months begins.
Responsibilities:
Intergraph shall:
1. Assist the City staff in placing Mobile into a production status.
• 2. Provide technical support for 5 days during the week of cutover.
3. Monitor the initial operation of Mobile and answer any operational questions raised by the City.
Wichita Falls, Texas Page 16 of 24
Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
, . ,,.
� IIVTERG�I�APH
• 4. Assist the trainin staff in utilizin the subs stem and the com uter o erations staff in supporting
9 9 Y P P
the subsystem.
City shali:
1. Place the software into production within thirty (30) calendar days following certification and begin
operational use in consultation with Intergraph and in accordance with the Project Schedule.
2. Provide technical staff to support the system.
3. Provide training staff to answer end user questions, in conjunction with the Intergraph staff.
4. Provide a detailed list of questions and issues that still require explanation or resolution by
Intergraph at the end of each day.
Completion Criteria:
This task is considered complete when Mobile is placed into production operation.
Task 14: Mobile Performance and Reliability Testing
Task Description:
Mobile will demonstrate availability levels for a thirty (30) calendar day Performance and Performance and
Reliability Testing period as described in Attachment A-1 of this Statement of Work.
• At the end of this test period, if subsystem availability has not met or exceeded this required level, the
Performance and Performance and Reliability Testing period will continue until this level of reliability has
been demonstrated for at least thirty (30) consecutive calendar days.
The Mobile subsystem will be considered "down" if there is a failure of any Mobile software module or
component that prevents critical event entry, dispatch or status monitoring functions to operate at a level
that allows operation to continue. Functional problems that do not prevent productive use of the
subsystem are not considered downtime. Software problems of this type are documented by the City on
an "action item IisY' to be fixed during this phase. Downtime will begin at the time that the designated
Intergraph contact person has been notified of the failure.
The subsystem shall not be considered down during any manual or automated fail-over process, or if it is
operational in a backup mode or via replacement with spares, pending the receipt of replacement
components and repair of the failed component.
Failures in individual communication lines, terminals, workstations, PCs, non-Intergraph PC licensed
software, modems, data communications or problems that involve non-redundant or fault-tolerant
hardware or remote workstation or terminal sites do not constitute downtime. They will be repaired as
expediently as possible, and operations will then continue.
Performance and Pertormance and Reliability Testing will not be delayed or interrupted if there are failures
in systems that are not the responsibility of Intergraph (communication lines, external databases, etc.).
Also, the Performance and Reliability Test and subsystem certification will not be delayed if any user-
provided peripheral components encounter a failure or have not been made available for implementation
and testing according to the project schedule. Scheduled subsystem unavailability for purposes of
software update, performance tuning, file backups and other processes typical in a production
environment is not considered as downtime.
• The Pertormance and Performance and Reliability Testing process can be temporarily suspended upon
agreement between City and Intergraph for scheduled changes, software corrections or upgrades. In this
Wichita Falls, Texas Page 17 of 24
Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
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__..--.�-_ . ��;�,.
�INTER� �RAPH
• event, the test eriod wiil resume when the subsystem is again operational, without logging downtime.
P
When intergraph has corrected and demonstrated all functional and operational errors as referenced in
Attachment A-1 of this SOW and areas of non-compliance that have been identified on the action item tist
during the test period, the individual subsystems will be accepted and made available for continuing
productive use. Any additional probiems or areas of non-compliance identified foilowing this Performance
and Reliability Testing period, including those related to any subsystems or ancilfary systems that have not
yet been placed in productive operation, will not prevent subsystem certification and will be addressed as
part of the standard software Extended Warranty.
Responsibilities:
Intergraph shall:
1. Identify a point of contact for logging system interruptions that is available during the Performance
and Reliability Testing period. Develop and complete a list of "minor" P3 or P4 subsystem
problems for delivery to the City within five (5) business days following the completion of
Performance and Performance and Reliability Testing.
2. Address and/or correct the "minor" P3 or P4 subsystem problems either during this period or as a
part of the Extended Software Warranty period.
City shall:
1. Utilize and monitor the Mobile subsystem in a production environment.
• 2. Prepare the site as necessary (i.e., ensure communication lines are installed and available, any
City-provided equipment and external systems are operational, etc.).
3. Log all functional problems on an "action item IisY' with detailed information as to the sequence of
events leading up to the problem, time of day, node name or unit involved, and other such
pertinent details.
4. Contact Intergraph personnel in a timely manner in the event of subsystem problems or failures.
5. Begin subsystem monitoring in support of the Extended Warranty period.
Completion Criteria:
This task is considered complete after Mobile has demonstrated availability levels during the test period
for a thirty (30) day Subsystem Performance and Performance and Reliability Test period, commencing at
the Mobile Production Cutover.
Task 15: Mobile Reassessment
Task Description:
The I/Mobile Reassessment session is designed to bring the users and managers of the I/Mobile system
together with Intergraph system consultants experienced in field Mobile operations. The consultant will
conduct structured group sessions to clarify the origina� goals of the project, and will then review present
operations on-site and assess how goals and objectives are being met. This information is the core of
additional group sessions to determine if progress is satisfactory or if adjustments must be made to goals
and priorities. Recommendations will be made as to any configuration changes that should be made to
accomplish the goals and objectives, or other requests as they arise. These recommended system
• modifications may be accomplished during the week, depending on the scope and complexity of each
item. Further implementation work may be required to pertorrn more complicated recommendations, and
these will be part of follow-on work provided during subsequent visits or contact.
Wichita Falls, Texas Page 18 of 24
Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
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• This 4 da I/Mobile Reassessment visit will be scheduled for two to three months after I/Mobile cutover to
Y
live operations.
Responsibilities:
Intergraph shall:
1. Review of existing utilities
2. Instruction to City on any new utilities
3. Review use of existing I/Mobile GUI, and other configuration changes
4. Customized training or retraining of specific areas
City shall:
1. Support the I/Mobile Reassessment activities and reviews, with the I/Mobile Administrator, Key
I/Mobile Users, Training, and Management personnel in attendance
2. Provide Intergraph with a list of outstanding I/Mobile configuration problems, or configuration
changes desired
Completion Criteria:
This task is considered complete after the I/Mobile Reassessment visit by Intergraph personnel
• Task 16: I/LEADS - Field Reporting Implementation, including Citrix
Task Description:
Install and configure Field Reporting System.
Responsibilities:
Intergraph shall:
1. Provide I/LEADS Field Reporting client licenses per the contract pricing schedule.
2. Intergraph to install Field Reporting client licenses on up to ten (10) MDCs, providing instructions
and training to City on the Field Reporting client software installation process.
3. Train the City I/LEADS Administrator to configure I/LEADS Field Reporting field reporting client, so
that City can make their desired configuration changes.
4. Provide consultation on desired Field Reporting changes, advising City as needed on best
methodologies to make changes.
5. Train Ciry personnel on the proper installation and configuration of the I/LEADS Field Reporting
client software for maintenance of the mobile computers.
City shall:
1. Provide the required City-specific configuration data for initial Field Reporting system
configuration.
• 2. Be active participants in the staging process, performing hands-on portions of the staging, under
the guidance of the I/LEADSField Reporting Implementation Lead.
Wichita Falls, Texas Page 19 of 24
Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
• . .��..,.
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• 3. Be available to address and answer uestions that arise durin the tailorin and confi uration of
q 9 9 9
the Field Reporting subsystem.
4. Instali the Field Reporting client software on the balance of MDCs after receiving instruction from
Intergraph on the client software installation process
This task is considered complete when the City Project Manager has notified Intergraph in writing that the
I/LEADS Field Reporting baseline application modules have been installed, tested and verified to meet
specifications detailed in the appropriate ICD, Acceptance Test Plan, and the final Intergraph proposal
response to RFP #06-07.
Task 17: I/LEADS-Field Reporting Acceptance Testing
Task Description:
Demonstrate the applicable functions and features of the Mobile functionality as defined in the Intergraph
Acceptance Test Plan, the basefine documentation and the Intergraph response to the City's RFP. City
staff will perform functional testing of the Intergraph subsystem, with Intergraph assistance.
It should be understood that testing is an iterative process. As problems are identified and resolutions
provided, retesting will occur.
Responsibilities:
• Intergraph shall:
1. Provide a draft Field Reporting Acceptance Test Plan; this test plan will be functionally based and
will include the commands included in City's configuration.
2. Review and approve the final Acceptance Test Plan, which should be modified by City to include
the City's unique workflows.
3. Certify all applicable software, subsystems, and ancillary systems as ready for functional testing.
4. Demonstrate the tailored and configured functions of the installed subsystem. This is done in the
context of training classes.
5. Review any discrepancies in functionality identified by the City.
6. Correct software or documentation in a mutually agreed upon manner prior to system cutover.
Minor issues that are mutually deemed to be non-impactive will be logged for future correction.
City shall:
1. Expand the functional testing documentation to include City-specific workflows.
2. Review and approve the final Acceptance Test Plan.
3. Execute the approved Acceptance Test Plan.
4. Document each discrepancy of functionality located between tested criteria and Acceptance Test
Plan and provide such documentation to Intergraph for resolution.
5. Provide final approval for cutover to live operations.
•
Wichita Falls, Texas Page 20 of 24
Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
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• Completion Criteria:
This task shall be considered complete after Intergraph's demonstrates that the I/LEADS Field Reporting
system operates in accordance with the Acceptance Test Plan and the City Project Manager has notified
Intergraph in writing that the City has accepted the results of the I/LEADS Field Reporting acceptance test
plan.
Task 18: I/LEADS-Field Reporting Cutover
Task Description:
Once functional and integration testing are complete, Intergraph will certify the Field Reporting subsystem
is operational and ready for production operation and assist the City in placing the subsystem into
productive use. A Readiness Review meeting will be held with members of the Intergraph and City teams.
The final decision to cut over to live Field Reporting operations is ultimately a City decision; however, both
Intergraph and City will review system status and jointly make a recommendation to move into production.
Intergraph personnel will assist the City in placing the Field Reporting system into productive use.
The cutover operation will be supported by the I/LEADS Field Reporting Implementation Lead and
Training Lead.
After live cut over to production operations, the 30-dayField Reporting Reliability and Performance Test
Period will begin, and the Field Reporting Extended Software Warranty for 12 months begins.
• Responsibilities:
Intergraph shall:
1. Create a draft I/LEADS Field Reporting Cutover Plan.
2. Work with City personnel to refine the Cutover Plan
3. Manage Intergraph operations per the final Cutover Plan.
4. Assist the City staff in placing Field Reporting into a production status.
5. Monitor the initial operation of Field Reporting and answer any operational questions raised by the
City.
6. Assist the training staff in utilizing the subsystem and the computer operations staff in supporting
the subsystem.
City shall:
1. Have completed installation of the Field Reporting application in 100% of all Police units.
2. Place the Field Reporting software into production following certification and begin operational use
in consultation with Intergraph and in accordance with the Project Schedule.
Completion Criteria:
This task is considered complete after the completion of the following tasks:
1. Intergraph has submitted the final I/LEADS Cutover Plan deliverable, and the City Project
• Manager has notified Intergraph in writing of the City's approval of the final I/LEADS Field
Reporting Cutover Plan deliverable.
Wichita Falls, Texas Page 21 of 24
Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
• � �NTERG
• 2. The City's Project Manager has notified intergraph in writing that the I/LEADS Field Re ortin
P 9
software has successfuliy been moved into production operation in accordance to the ICD's and
the Acceptance Test Plan.
Task 19: I/LEADS-Field Reporting Reliability and Performance Test Period
Task Description:
Field Reporting will demonstrate availability levels for a thirty (30) calendar day Performance and
Performance and Reliability Testing period as described in Attachment A-1 of this Statement of Work.
At the end of this test period, if subsystem availability has not met or exceeded this required level, the
Performance and Performance and Reliability Testing period will continue until this level of reliability has
been demonstrated for at least thirty (30) consecutive calendar days.
The Field Reporting subsystem will be considered "down" if there is a failure of any Mobile software
module or component that prevents critical event entry, dispatch or status monitoring functions to operate
at a level that allows operation to continue. Functional problems that do not prevent productive use of the
subsystem are not considered downtime. Software problems of this type are documented by the City on
an "action item IisY' to be fixed during this phase. Downtime will begin at the time that the designated
Intergraph contact person has been notified of the failure.
The subsystem shall not be considered down during any manual or automated fail-over process, or if it is
operational in a backup mode or via replacement with spares, pending the receipt of replacement
components and repair of the failed component.
• Failures in individual communication lines, terminals, workstations, PCs, non-Intergraph PC licensed
software, modems, data communications or problems that involve nor-redurdant or fault-tolerant
hardware or remote workstation or terminal sites do not constitute downtime. They will be repaired as
expediently as possible, and operations will then continue.
Performance and Performance and Reliabiliry Testing will not be delayed or interrupted if there are failures
in systems that are not the responsibility of Intergraph (communication lines, external databases, etc.).
Also, the Performance and Reliability Test and subsystem certification will not be delayed if any user-
provided peripheral components encounter a failure or have not been made available for implementation
and testing according to the project schedule. Scheduled subsystem unavailability for purposes of
software update, performance tuning, file backups and other processes typical in a production
environment is not considered as downtime.
The Pertormance and Performance and Reliability Testing process can be temporarily suspended upon
agreement between City and Intergraph for scheduled changes, software corrections or upgrades. In this
event, the test period will resume when the subsystem is again operational, without logging downtime.
When Intergraph has corrected and demonstrated all significant functional and operational errors as
referenced in Attachment A-1 of this SOW and areas of non-compliance that have been identified on the
action item list during the test period, the individual subsystems will be accepted and made available for
continuing productive use. Any additional problems or areas of non-compliance identified following this
Performance and Reliability Testing period, including those related to any subsystems or ancillary systems
that have not yet been placed in productive operation, will not prevent subsystem certification and will be
addressed as part of the standard software Extended Warranty.
•
Wichita Falls, Texas Page 22 of 24
Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
. . �J�IVfERG�'�H
• Responsibilities:
Intergraph shall:
1. Identify a point of contact for logging system interruptions that is available during the Performance
and Reliability Testing period. Develop and complete a list of "minor" P3 or P4 subsystem
problems for delivery to the City within five (5) business days following the completion of
Performance and Pertormance and Reliability Testing.
2. Address and/or correct the "minor" P3 or P4 subsystem problems either during this period or as a
part of the Extended Software Warranty period.
City shall:
1. Utilize and monitor the Mobile subsystem in a production environment.
2. Prepare the site as necessary (i.e., ensure communication lines are installed and available, any
City-provided equipment and external systems are operational, etc.).
3. Log all functional problems on an "action item IisY' with detailed information as to the sequence of
events leading up to the problem, time of day, node name or unit involved, and other such
pertinent details.
4. Contact Intergraph personnel in a timely manner in the event of subsystem problems or failures.
5. Begin subsystem monitoring in support of the Extended Warranty period.
• Completion Criteria:
This task is considered complete after Mobile has demonstrated availability levels during the test period
for a thirty (30) day Subsystem Performance and Pertormance and Reliability Test period, commencing at
the Mobile Production Cutover.
•
Wichita Falls, Texas Page 23 of 24
Mobile — Field Reporting Statement of Work Intergraph Proprietary Information
� . ..�_,�„...
�, �_
• Attachment A-1 - S stem Reliabilit Test Criteria
Y Y
Attachment A-2 - Training Plan
Attachment A-3 - System Performance Test Criteria
Attachment A-4 - SOW Task Completion Form
Attachment A-5 - Hardware Specifications
Attachment A-6 - Intergraph Customer Care Center
Attachment A-7 - Payment Milestone Completion Form
Attachment A-8 - SOW for I/CAD and 1/LEADS RMS system upg�ade
•
•
Wichita Falls, Texas Page 24 of 24
Mobile - Field Reporting Statement of Work Intergraph Proprietary Information
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• Attachment A-1
System Reliability Test Criteria
Upon cutover to production, the IlMobile sub system will enter a sixty (60) day Performance and
Reliability Testing by which the system will perform in a live environment and the Extended Warranty
period will begin. At the successful completion of this sixty (60) day Performance and Reliability Testing
period, the I/Mobile subsystem (inclusive of all software products purchased as listed in Exhibit A of the
Agreement) will be deemed accepted and payment will be made as outlined in the Agreement.
Successful completion of the sixty (60) day Performance and Reliability Testing period will be achieved
thirty (30) days from Cutover based on the stipulations outlined below. Should there be questions
regarding the priority level of an issue, such priority level will be mutually agreed upon by the City and
Intergraph.
Final Acceptance of the System will not be unreasonably withheld for errors noted below as P3 and P4.
Error Level 1(P1) — Critical system errors which are defined as, Loss of Data, Corruption of Data, or
Loss of Productive Use of the System. In the event this type of error occurs, the City will immediately
notify Intergraph and the sixty (60) day Performance and Reliability period will be cancelled.
Intergraph personnel shall promptly resolve the problem at no additional cost to the City and a new
sixty (60) day Performance and Reliabiliry period will begin. Once the system operates for 30
consecutive days without an Error Level 1, sixty (60) day Performance and Reliability test will be
completed.
Error Level 2(P2) — Critical errors which are defined as the primary purpose of the Intergraph
• Application Software (or Module) is compromised, productive use of the System is significantly
impacted, a procedural workaround is not immediately and readily available or has significant
operational impact. In the event this type of error occurs, the City will immediately notify Intergraph
and the thirty (30) day Performance and Reliability period will be suspended. Intergraph personnel
shall promptly resolve the problem at no additional cost to the City, and the sixty (60) day
Performance and Reliability period will resume.
Error Level 3(P3) — Non-critical errors which are defined as incomplete operation of system where a
procedural workaround is readily and immediately available, and productive use of the system is not
significantly impacted on software or operations. In the event this type of error occurs, the City will
immediately notify Intergraph, but the sixty (60) day Pertormance and Reliability period will continue.
If possible, Intergraph shall resolve the problem during the sixty (60) day Performance and Reliability
period, but if necessary, resolve in a future bug fixes release of the product.
Error Level 4(P4) — Cosmetic errors which are defined as configuration issues that can be corrected
by the City, data integrity issues that must be addressed by the City, help file documentation errors,
or enhancements that can be made in the future to the presently installed System. Error level 4
delects wili be remedied within a future software fixes release.
If, during the sixty (60) day Pertormance and Reliability period, the system is deemed non-operational by
the City due to P1 or P2 errors, the Extended Warranty period will either be cancelled or suspended as
identified above. The City may choose to stop use or use whatever operational portion that may be
available. The Extended Warranty period will restart upon the resolution of the P1 or P2 error as defined
above.
•
Wichita Falls, Texas SOW Page 1 of 1
Attachment A-1: Reliability Test Criteria Proprietary and Confidential
. . IIVf ERG , �Ri4PH
• Attachment A-2
Training Plan
Each Intergraph project includes the training necessary to ensure that personnel operating the Intergraph
software and systems have a full understanding and working knowledge of those respective systems. In
turn, this also ensures success for the daily operation within a communications center emergency
agency's office. To accomplish this goal, both informal and formal training courses are provided to the
appropriate agency personnel.
Course durations are listed in days, assuming an eight hour day. Unless prior arrangements have been
made with the Intergraph trainer, classes 4 days in length and less will start on Tuesday; classes over four
(4) days will start on Monday. Class hours are 8:00 - 5:00, with 1 hour for lunch.
System Preparation Training
Before the initial hardware installation when training typically begins, the Intergraph personnel will begin
the education and configuration process with agency personnel by conducting the I/Mobile Configuration
Workshop.� This workshop is structured to begin the data and information gathering process for the
purpose of configuring the I/Mobile application that meets the customer's agency needs.
Operations Training
Operations training includes the I/Mobile User training that is designed to train field users in the use of the
I/Mobile product. Two options are available for this training: Train-the-Trainer approach or the Train-the-
• User approach. These training programs are conducted at a mutually agreed upon location and facility.
The City has chosen the Train-the-Trainer approach for I/Mobile and Field Reporting user training.
A soft copy of Intergraph user documentation will be provided to the City trainers in a modifiable Microsoft
Word format, from which they are allowed to modify and customize as they see fit to meet their own
training needs.
The class sizes are referred to on each class syllabus. Each student should be allocated one workstation
for the duration of the class. If this specification is not adequate for your site, please consult with your
Project Manager and Trainer before the class begins.
•
Wichita Falls, Texas SOW Page 1 of 8
Attachment A-2: Training Plan Proprietary and Confidential
r . "'
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� ,. � - 1NTERGRAPH
`" �� � �� v �_� ; s � ,= x� � � � � - ' : _.. ��
� � r � -� � � ,� �z �� ' Work � : Max #�� Worksho �
�� , �� f �� �,�,� � � �° � : � , . .� �. � , � % .. Students- p. r
� � � � � Descriptwn � shop � Duration
� � f '� � s: ' � ,': <,. � ; t � QtY Sess on j °' ``(da
� I/Mobile Train-the-Trainer IPST2501 1 �2 1
2 I/Mobile Workflow and Confi uration Worksho IPST2502 1 Open 3
3 I/CAD Reassessment IPST2006 * � Open 4
4 I/LEADS Reassessment IPST2217' 1 Open 4
5 I/CAD Delta Trainin IPST5001 * 1 12 4
6 I/LEADS Delta Trainin IPST2215 ' 1 12 4
* Training sessions for the I/CAD and I/LEADS system upgrade.
•
•
Wichita Falls, Texas SOW Page 2 of 8
Attachment A-2: Training Plan Proprietary and Confidential
<
• r � NTERGRi4PH
�
1. I/Mobile Train the Trainer (IPST2501)
I/Mobile Train the Trainer (IPST2501)
I/Mobile Train the Trainer training is designed to train the Customers training personnel in the use of the
I/Mobile product.
(Note: I/Mobile Administration is included during the System Administrator training, and pertinent topics
covered during the regular I/CAD or I/CAD Train-the-Trainer and Operator/User courses. This session is
for field users who have not been trained as I/CAD operators.)
Major Topics
a Use of I/Mobile on MDCs, or laptops
b Unit Status Changes
A Inquiries
b Sending and Receiving Messages
b Updating Unit Properties
� Updating Events
Prerequisites
a Responsibility for mobile computing operations
• a Assignment of at least one person who has been through I/CAD Essentials training, to perform
necessary dispatching and other I/CAD functions
� Availability of customer specific Mobile configuration
b Availability of test or training Mobile PCs for use in class
Method Conducted on site or at an Intergraph Certified Training Facility by
Intergraph Personnel
Task Classifications Field User personnel
Project Phase After I/Mobile Workflow and Configuration Workshop is complete, and
before cutover
Duration 1 day, but could be changed dependent upon customer needs
Student Capacity 12, with a maximum of one student per workstation
•
Wichita Falls, Texas SOW Page 3 of 8
Attachment A-2: Training Plan Proprietary and Confidential
+ r � 11 V 1 ER� ,. � .. �I�lf'�f H
• 2. I/Mobile Workflow and Configuration Workshop (IPST2502)
i/Mobile Workflow and Configuration Workshop (IPST2502)
During I/Mobile implementation, accomplishing certain parts of a customer's workflow with I/Mobile may
not be immediately evident to the customers themselves. This session dedicates Intergraph consultants
to helping the customer define their workflows using I/Mobile. Before and during this process, specific
configuration needs will become apparent, including graphical user interface adjustments, report formats
and other special conflguration tasks that may be required to accomplish the customer's operational
requirements. These configuration tasks will be designed and possibly completed during this session.
When finished, the intent is for the customer to proceed with their I/Mobile user training with the
configuration and workflow definition as close as possible to the final, to ensure their users are
comfortable and competent with the system.
It will be necessary during this session, to have at least one Dispatcher who is familiar with I/CAD and its
use present to perform dispatching and other I/CAD tasks as necessary.
Major Topics
b Overview of I/Mobile Features and Functions
b I/Mobile Workflow Definition
�a Graphical User Interface Design and Configuration
b Report Format Design and Configuration
b I/Mobile Administrative Functions
• b Other Configuration Settings as Needed
Prerequisites
b Responsibility for mobile computing operations
b Completion of I/CAD Essentials (for Trainers) training
b Identification and documentation of all I/Mobile workflows requiring special attention
Method Conducted on site or at an Intergraph Certified Training Facility by
' Intergraph Personnel
Task Classifications System Administrator, Senior Field User and/or Supervisor, Field Training,
and Management personnel
Project Phase After I/CAD Essentials for Trainers is complete, but with adequate time to
accomplish all necessary configuration changes before I/Mobile user
training commences
Duration 3 days
Student Capacity Based on the customer's requirements, and available hardware
•
Wichita Falls, Texas SOW Page 4 of 8
Attachment A-2: Training Plan Proprietary and Confidential
. i . 1NTERG u_:V: �H
• 3. I/CAD Reassessment (IPST2006)
I/CAD Reassessment (IPST2006)
The I/CAD Reassessment session is designed to bring the users and managers of the I/CAD system
together with Intergraph system consultants experienced in center operations. The consultant will conduct
structured group sessions to clarify the original goals of the project, and will then review present
operations on-site and assess how goais and objectives are being met. This information is the core of
additional group sessions to determine if progress is satisfactory or if adjustments must be made to goals
and priorities. Recommendations will be made as to any configuration changes that should be made to
accomplish the goals and objectives, or other requests as they arise. These recommended system
modifications may be accomplished during the week, depending on the scope and complexity of each
item. Further implementation work may be required to perform more complicated recommendations, and
these will be part of follow-on work provided during subsequent visits or contact.
Major Topics
a Review of Existing Utilities
b Instruction on New Utilities
b Use of Existing Functionality to Optimize the Operation of the Center
b Creation of a Current and Functional Computer Utilization Plan
b GUI, Command Line, or Other Configuration Changes
b Customized Training or Retraining of Specific Areas
Prerequisites :
• b I/CAD System in live operation for a minimum of two months
Method� Conducted on site or at an Intergraph Certified Training Facility by
Intergraph Personnel
Task Classifications System Administrator, Key I/CAD Users, Training, and Management
personnel
Project Phase Ideal►y, two months after cutover to live operations
Duration 4 days
Student Capacity N/A
.
Wichita Falls, Texas SOW Page 5 of 8
Attachment A-2: Training Plan Proprietary and Confidential
. , �NTERG �
�
4. I/LEADS Reassessment (IPST2217)
I/LEADS Reassessment (IPST2217)
The I/LEADS Reassessment session is designed to bring the users and managers of the I/Leads system
together with Intergraph system consultants. The consultant will conduct non-structured group sessions
with specific divisions to review present operations on-site and assess how goals and objectives are being
met while identifying and suggesting workflow improvements. This information is the core of additional
group sessions to determine if progress is satisfactory or if adjustments must be made to goals and
priorities. Recommendations will be made as to any configuration changes that should be made to
accomplish the goals and objectives, or other requests as they arise. These recommended system
modifications may be accomplished during the week, depending on the scope and complexity of each
item. Further implementation work may be required to perform more complicated recommendations, and
these will be part of follow-up work provided during subsequent visits or contact.
Major Topics _
� Review of Existing Workflow
� Review Use of Existing Functionality
� Review GUI or Other Configuration Changes
� Suggest Customized Training or Retraining of Specific Areas
Prerequisites
• , , , :
� I/Leads System in live operation for a minimum of two months
' Method' A° Conducted on site or at an Intergraph Certified Training Facility by
Intergraph Personnel
Task Classifications System Administrator, Key I/Leads Users, Training, and Management
personnel
Project Phase Ideally, two months after cutover to live operations
Durafion 4 days
Student Capacity N/A
•
Wichita Falls, Texas SOW Page 6 of 8
Attachment A-2: Training Plan Proprietary and Confidential
. ' � � �"" IIVTEFiG �Rr4PH
• 5. 1/CAD Delta Training (IPST5001)
I/CAD Delta Training (IPST5001)
I/CAD Delta training is conducted similarly to the I/CAD Core Essentials courses, and is presented to
customer staff that is responsible for local agency supervision and/or training. This intensive course
familiarizes customer-selected staff primarily with new features of the I/CAD I/Calltaker and I/Dispatcher
applications, along with a brief review of current procedures as needed. It also ailots time to cover
changes in I/CAD configuration or administration with the System Administrator(s).
The complete Delta Training agenda is a combination of user related and system administration related
topics. The System Administrator is required to attend all portions of the course, whereas, the I/CAD user
attendees need only participate in the User portion. The agenda for the class will be customized
according to the versions upgrading from/to, and according to any specific topic requests by the customer.
Since this class is typically done in an expedited manner in fewer days than the original classes, it is
essential that the attendees already have a mastery of their current I/CAD version in their areas of interest,
either as supervisors or trainers. It is not recommended for personnel not familiar with I/CAD.
Major Topics
Delta User topics:
b Brief review of current Intergraph CAD operations as related to new functionality
b New Intergraph CAD Functionality/Commands
Delta Sysadmin topics:
a Changes to Software Configuration Options, such as Parameters, Command Line, GUI
• � Changes to Administrator Utilities, such as CADDBM and DBRecover
a Database Schema Updates
a Other Administrative Functions, as needed
Prerequisites _
b Responsibility for system administration, supervision or training on a current Intergraph I/CAD
system
Method „ Conducted on site or at an Intergraph Certified Training Facility by
Intergraph Personnel
Task Classifications System Administrator Other Support, Key I/CAD Users and Supervisors,
and Training personnel
PI'OJeCt PhaSe After completion of upgrade of the I/CAD Test/Training system, with
adequate time to pre�,are and train on new features in time far cutove�
Duration 4 days, depending on time between upgrades, and customer needs
Student CapaCltj/ 12, with a maximum of one student per workstation
•
Wichita Falls, Texas SOW Page 7 of 8
Attachment A-2: Training Plan Proprietary and Confidential
....„:...,. .. . � �: �-,._v
. ` r_ 1M'ERG �RAPH
• 6. I/LEADS Delta (IPST2215)
I/LEADS Delta Training (IP$T2295) '
This intensive course familiarizes customer-selected staff with new features of the I/LEADS applications,
along with a brief review of current procedures as needed. Since this class is typically done in an
expedited manner in fewer days than the original classes, it is essential that the attendees already have a
mastery of their current I/LEADS version. This course is not recommended for beginners.
Major Topics
b Brief review of current Intergraph Public Safety operations related to new functionality
� User system enhancements
a System administration enhancements
Prerequisites
� Responsibility for system administration, supervision or training on a current Intergraph I/LEADS
system.
• MethOd , Conducted on site or at an Intergraph Certified Training Facility by
�ntergraph Personnel
TBSk CIaSSIflCatiOliS `: ULEADS Operator, System Administrator, and Training personnel
PrOjeCt Phase . After completion of upgrade of the I/LEADS Test/Training system, with
adequate time to prepare and train on new features in time for cutover
Duratlon 4 days, depending on time between upgrades, and customer needs
Student CapaClty 12, with a maximum of two students per workstation
•
Wichita Falls, Texas SOW Page 8 of 8
Attachment A-2: Training Plan Proprietary and Confidential
� 11VTERG ~ R�PH
• Attachment A-3
System Performance Test Criteria
Measurement of response is to be measured from operator action until visual response or operation
completion. Queries are performed in the background while the operator continues to pe�form other
calltaking and dispatching commands, being notified when the query is complete.
I/Mobile — Field Reportinq
For Mobile and Field Reporting acceptable performance shall be defined as achieving two-way (query
and response) transactions on a channel without congestion (i.e., no delay for channel access due to
traffic contention) with a response time of four (4) seconds or less for all transactions that the Mobile will
be responsible (i.e., car-to-car, car-to-NCIC, messaging, field reporting, etc. ). The Mobile and Field
Reporting response time excludes queries to external systems and functions such as report generation
that are size and complexity dependent. Location of Interest and Unit History reports are executed in the
background, taking from seconds to minutes, depending on the complexity and volume of the report.
•
•
Wichita Falls, Texas SOW Page 1 of 1
Attachment A-3: System Performance Test Criteria lntergraph Proprietary and Confidential
. � � INTERG
• Attachment A-4
SOW Task Completion Form
Customer Name: Wichita Falls, Texas
Date:
Contract:
Intergraph has recently completed Task # , Task Description:
of the Statement of Work (SOW). Completion of this task
represents a major project event and Intergraph appreciates the City of Wichita Falls, Texas
acknowledgement of this task completion by signature below.
: Authorized Wichita FaIIs, Texas Signature:
• Name:
Signature: Date:
•
Wichita Falls, Texas SOW Page 1 of 1
Attachment A-4: SOW Task Completion Form Proprietary and Confidential
• . .,W.��.....,,..,u...,,....
, . I
• Attachment A-5
Hardware Specifications
General Interqraph Confiquration for Mobile Hardware
Mobile Data Computers — Laptops
These recommended specifications reflect technology that is currently considered standard and is
routinely available from hardware vendors. These specifications detail a configuration that should be
specified when purchasing new equipment. These specifications are not intended to imply that a
hardware upgrade is required to implement or upgrade to version 8.0 or 8.1 of the Intergraph product
suite.
Recommended
• IBM PC compatible
• 2.8GHz Pentium P4 processor
• 2 G B of RAM
• 80 GB hard drive
• RS-232 for radio connection and also for AVL if desired
• 1024X768 resolution display with Vista-capable graphics card
• Microsoft Windows XP Professional (for versions prior to I/Mobile V8.1.0)
• Microsoft Windows Vista (for I/Mobile V8.1.0 and later)
Minimum
• Please note that these minimum specs are primarily intended to serve as a guide for determining whether
existing customer equipment can support the intended use. When ordering new hardware, the
Recommended Specifications above should be used for configuring the system to maximize the usefu�
lifespan of the purchased hardware.
• IBM PC compatible
• 533 MHz Pentium P4 processor or better
• 512 MB of RAM
• 10 GB hard drive
• RS-232 for radio connection and also for AVL if desired.
• 600x800 resolution display (Note: GUI design based on 1024X768 resolution — will be less
effective on a reduced resolution)
• Microsoft Windows XP Professional
GPS Units Supported
• Trimble Placer TrimFleet 455DR Receiver
• Sierra Wireless MP 200
• Avel-Tech
GPS Protocols Supported
• GPS solution that can provide TAIP or NEMA protocol GPS data
•
Wichita Falls, Texas SOW Page 1 of 1
Attachment A-5: Hardware Specifications Proprietary and Confidential
� f _.....,.:.� ..�.e.....
��� - CIVTERG . �F�-1PH
• Attachment A-6
The Intergraph Customer Care Center and Services Provided
The Intergraph Customer Care Center is an integral part of the Warranty, Extended Warranty, and
Maintenance programs and is provided at no additional cost. The speciai support requirements for
mission-critical Public Safety systems are met by providing the following:
► Toll-free calis
►"Always-available" support during the time period covered by Extended Warranty and Maintenance
► Guaranteed call-back response times
► A central single point-of-contact for all problems
► First level of direct support for all products purchased from Intergraph, including Intergraph software
applications, third-party software/hardware, operating system software, database management system,
development tools, repo�t writers, productivity tools, networking software, and extemal interFace
software
/ Problem resolution based on priority level
The main priority of the Intergraph Customer Care Center is to meet the needs of the customer when
problems occur and assist in keeping the system in operation and running smoothly. The Customer Care
Center works problems in a priority order and the more information that can be provided when a problem
is reported, the quicker a solution can be found. For the Customer Care Center to be able to expeditiously
resolve problems, it is important that the customer's System Administrator attempts to isolate the nature
of the problem and determine if it is a hardware or software issue. It is also important that circumstances
under which the problem occurs are thoroughly documented prior to reporting the problem.
• The customer initially determines the priority level of the problem and, in working with the Customer Care
Center representative(s), mutual agreement may result in the priority level being raised or lowered
depending on the findings during problem investigation. The Customer Care Center has established the
following priority levets for reported problems:
g; ,. w r�f� w,, a`i3x.rr�^ a,y ri ,.:�" �'i y; F .I. �� � � '� � x' � ,: * '� .. „�` _ ^` r�E� x„ s �> .;'� � �' ��. �a��.rx �S t %q�
f ; Customer Care Center Priority Eevels, _Response Times, and Resolutions �°� a �
.. ,� .. , � :�z> Kx�r��r.� �. u v ,�.�.:.
_, _. .< .. . .> . � ... ,.
' Pnorify , - ," Problem Descnption ° ;, , � ;, IZesponse Timex ,____ _, " , _,, ,�, � .,Resolution r ,,,, _,,, „ ,
1 Loss of data ► M-F, 7:OOAM-7:OOPM ► 12 hours — Program code
► Data corruption Central Time — Immediate" correction or a procedural
Level One ► Productive use prohibited ► Other - Within 30 minutes work around
► No workaround available of notification
► Aborts
1 Primary purpose compromised ► M-F, 7:OOAM-7:OOFM ► 48 hours - Program code
► Productive use significantly Central Time — Immediate• correction or a procedural
Level Two impacted ► Other — Within one hour of work around
► Workaround gene�ally not notification
available
Level ► Productive, but incomplete / M-F, 7:OOAM-7:OOPM ► One week — Procedural
Three operation Central Time — Immediate' workaround
1 Workarounds generally ► Other — Within eight hours of ► Program code correction in
available notification a future software release
► Ptoductive, mainty cosmetic in ► M-F, 7:OOAM-7:OOPM ► One week — Procedural
Level Four nature Central Time - Immediate* workaround
► Workarounds or configurable ► Other - Within eight hours of ► Program code correction in
options generally available notification a future software release
• " Immediate - Without need to call back in most cases
Wichita Falls, Texas SOW Page 1 of 2
Attachment A-6: Intergraph Customer Care Center Proprietary and Confidential
� r' ��„_�.���� ,...�
, , ,� IIVfERGRi4PH
� Priority Level One and Two problems that have no discernible workaround are escalated to Inter ra h
9 P
Senior Management who will participate in the decision-making and resolution process.
The Customer Care Center personnel are available, via one toll-free phone number, between the hours of
7:00 a.m. and 7:00 p.m. CST, Monday through Friday. For customers with critical problems who are on an
Intergraph Extended Warranty or Maintenance Program, Intergraph support personnel will be available.
All after-hour, critical calls will be answered within 30 minutes, ensuring customers have help availabie
when needed. Regardless of the problem or the time of day, customers can reach Intergraph customer
support through a singie phone number.
For many problems, support personnel can access the customer's system and quickly isolate, if not
resolve, the problem. Intergraph system configurations include a telephone modem, ailowing Intergraph
personnel to dial into systems to perform remote diagnosis, verification, and correction of system
problems. Remote access to the system via modem is completely under the security controls imposed by
the City. Intergraph agrees to work within the City's security framework for all system access.
Intergraph Customer Care Center personnel are able to perform the following functions remotely:
/ Software diagnostics
► Database diagnostics
1 CPU monitoring and diagnostics
► Memory usage and performance monitoring
► Operating system parameters analysis and diagnostics
/ Remote downloading of software (flxes and features), with customer approval
► Immediate response to calls
• The following table provides a list of possible actions that may be taken by Customer Care Center
personnel to provide problem resolution:
: �" ; r r t t�i .y >�:: , i �. "i r ; I a �d �r FY,..��*z. :: ,� ,.�z ��; 7+.��.- .� �b�. � �-S� * �'r �
��� If�ln�rg�aph determin�gs�that ����� �,���� Then t�he Cus�tome���Carg Repr�esentat�ve�will �,��§ �'
_ �x�.. . a� � �
Local Intergraph personnel must be Initiate involvement of those specialists
involved
On-site software support is necessary Jnitiate the request for on-site software support personnel
A hardware problem exists Initiate the repair request to the engineer that is to make the
repair
A third-party needs to be contacted for Initiate the call for those products provided bylntergraph
help or resolution
•
Wichita Falls, Texas SOW Page 2 of 2
Attachment A-6: Intergraph Customer Care Center Proprietary and Confidential
. L�' .��..... w...�-..,,....., < -.:�,�,
. . INTERGRAPH
• Attachment A-7
Payment Milestone Completion Form
Customer Name: Wichita Falls, Texas
Date:
Contract:
Intergraph has recently compieted all of the appropriate criteria for the
payment milestone according to the Payment Milestone Schedule of the Contract referenced above.
By the signature below, Wichita Falls, Texas acknowledges successful completion of this milestone and
authorization to invoice this milestone in the amount of $
• Authorized Signature:
Name:
Signature: ' Date:
•
Wichita Falls, Texas SOW Page 1 of 1
Attachment A-7: Payment Milestone Completion Form Proprietary and Confidential
� L�
..._.�
y�INTERGR�4PH
• Attachment A-8
1/CAD and I/LEADS RMS system upgrade SOW
This document is submitted to serve as a mutualiy acceptable Statement of Work (SOW) between
Intergraph and the City of Wichita Falls, Texas (City) for the I/CAD and I/LEADS RMS system upgrade.
The City has requested that their existing CAD and I/LEADS RMS systems be upgraded prior to
deployment of the Mobile add-on. This SOW defines the software and services required to provide the
requested system upgrade.
Prior to the implementation of this SOW, the City must purchase the upgrade defined by Exhibit A, Pricing
and Detail Summary, of the Agreement.
Unless specifically noted within this SOW, all software shall be the standard commercial off-the-shelf
(COTS) product.
Assumptions
This SOW for the CAD and I/LEADS RMS systems is based upon the following assumptions and is
considered complete upon:
• Live operational use of the upgraded CAD and I/LEADS RMS systems
• Services by Intergraph include on-site support to assist City in configuration of test / training
hardware and Intergraph applications for use in the test phase of the project. This will then
. become the configuration that will be promoted to production use. Responsibilities are shown
later in this SOW.
• The system upgrade does not include an upgrade of the operating system (OS) or server
hardware.
• The upgrade includes a change in database version but not type (e.g. from Oracle to SQL
Server). An upgrade to Oracle 10gR2 will be performed as part of the upgrade configuration.
• Intergraph and the City will review the SOW and determine a mutually agreeable date for the
training and workshop services to be performed.
• City-specific changes that were pertormed as a part of the original contract or that have been
added since the original c�ntract and are covered by a current Intergraph Maintenance
agreement will be upgraded.
• The interface protocol has not changed from the existing implementation.
• The interface switches have not changed from the existing implementation.
• The interface functionality has not changed from the existing implementation.
• Intergraph applications and interfaces will be upgraded to the latest patch version of the 8.1.x
release applications. The City and Intergraph will agree on a release version as part of the Project
activities.
• The Intergraph team will have 7x24 physical access to buildings, workstations, servers, personnel
as well as sufficient work space to complete the activities successfully.
• The Intergraph team will have VPN access to the City's current I/CAD and I/LEADS systems, and
the upgrade test system. Intergraph wifl VPN into the live system only upon the specific approval
• of the City after Intergraph has defined what data and fifes need to be accessed. Intergraph will
follow all required City VPN access and security procedures.
Wichita Falls, Texas SOW Page 1 of 6
Attachment A-8: CAD and RMS Upgrade Proprietary and Confidential
. .+
�. _�._, .. ,....,:..,.�,
. . INTERGRAPH
�
• City is responsible for examining and modifying alt I/LEADS SysGUI changes and any report
changes as needed.
• City is responsible for examining ali I/LEADS customizations and modifying them if needed.
• City must provide training of system/configurations to report issues to "fix" prior to upgrade.
Project Upgrade Deliverables
The software deliverables for this SOW will include the installation of ali products and customizations that
are included in the intergraph Maintenance Contract as provided:
CAD Server and Ciient Applications:
• I/Executive
• I/Dispatcher (qty 16)
• I/Executive il
• I/Management Analysis and Reporting System (I/MARS)
• I/Backup
• I/NetViewer (50 users)
• I/NetDispatcher (5 users)
CAD Interfaces:
• I/Informer
• I/Informer to I/LEADS
• • I/FRMS — CADLink
• I/Fire Station Printing
ULEADS RMS Server and Ciient applications:
• �/LEADS-Server
• I/I.EADS-RMS Client (60 users)
• I/LEADS-Incident Based Reporting
• I/LEADS-CADLink
Backup Site:
• I/Executive
• I/Dispatcher (qty 7)
Training
Intergraph has provided pricing for the following classes for the system upgrade:
• I/CAD Reass?ssment (IPST2005)
• I/LEADS Reassessment (IPST2217)
• I/CAD Delta Training (IPST5001)
• I/LEADS Delta Training (IPST2215)
Training will occur after upgrade of the test systems and prior to the upgrade of the live system. The
I/LEADS RMS and I/CAD Delta and Reassessment training will be conducted onsite. Please note that the
I/CAD and I/LEADS Delta Training classes are not separately priced; they are inclusive of the overall
• CAD/RMS upgrade training.
Wichita Falls, Texas SOW Page 2 of 6
Attachment A-8: CAD and RMS Upgrade Proprietary and Confidential
� r ,,,,_�<.��a
�� ,�. ��NTERG� ��Ri4PH
• The Cit is responsible for conductin all end user "Delta" trainin on all of th n
Y 9 g e ew features and functions
of the new version of CAD and LEADS RMS software to ensure that this is a successful upgrade.
Intergraph will suppiy a master electronic copy of the latest user manuals, and the CAD & I/LEADS
"Delta" documents.
Please reference Attachment A-2 for specifics related to the I/CAD and I/LEADS Reassessment and
Deita classes.
Installation Services
Intergraph will provide the City wit h on-site installation services for software upgrades to the latest
versions of the Intergraph products. The CAD and RMS test servers which will be used for functional and
end user tests will be upgraded remotely by Intergraph personnel several months in advance of the go-
live dates. The live CAD and RMS servers will be upgraded simultaneously in one on-site visit by
Intergraph personnel.
During the upgrade, the City will experience downtime. Intergraph will endeavor to minimize downtime;
however, the City should be prepared to support manual operations.
The following represents the installation services covered by this SOW:
a) Application loading and configuration building with onsite implementation and project
management resources for CAD and Interfaces for initial production load of Intergraph
applications on existing test server hardware.
• b) Application loading and configuration building with onsite implementation and project
management resources for I/LEADS RMS for initial production load of Intergraph applications on
existing test server hardware.
c) Site Acceptance Test review with onsite implementation and project management resources for
CAD and Interfaces.
d) Site Acceptance Test review with onsite implementation and project management resources for
I/LEADS.
e) Go-Live Week with onsite implementation and project management resources for CAD and
Interfaces.
fl Go-Live Week with onsite implementation and project management resources for I/LEADS.
g) Remote dedicated resource support of all Intergraph applications for one (1) week after the
upgrade for CAD, I/LEADS RMS, and all related interfaces.
City Responsibilities
• The City is responsible for completing the Oracle database backup and all Application,
Communications and Archive Servers prior to the upgrade.
• The City is responsible for ensuring that the server operating system and workstations operating
systems are at required levels. This upgrade does not include an upgrade of the OS.
• The City is responsible for completing the client installation for the Intergraph application software
(Intergraph will install ten clients).
• The City is responsible for providing Intergraph with a database dump in accordance with the
• draft upgrade schedule as depicted in Exhibit D of the Agreement.
Wichita Falls, Texas SOW Page 3 of 6
Attachment A-8: CAD and RMS Upgrade Proprietary and Confidential
1NTERC ��Ri4PH
�
• The City is responsible for providing a single point of contact for coordination with the intergraph
Project Manager.
• The City is responsible for the purchase of third party products required to support the additional
software (Operating System, Database, Microsoft Office Products, etc.).
• The City is responsible for ensuring that all third party software meets the Intergraph
requirements and that these vendors are available for assistance where/when required during the
project.
• The City is responsible for the network infrastructure and a►I network hardware.
• The City is responsible for ensuring that the LAN is operational prior to the upgrade. In case of
different LANs for each system, the proper trust and communication should be in place between
the LANs.
• The City is responsible for ensuring that network and subject matter expert support is available
during the on-site upgrade.
• The City is responsible for providing Intergraph with a I/LEADS database export in accordance
with the draft upgrade schedule.
• The City is responsible for a communication plan, ensuring that all personnel are aware the
upgrade will be occurring and to expect potential down time for CAD, I/LEADS RMS, and all
InterFaces.
• The City is responsible for providing the Intergraph staff with client machines with direct access to
the servers throughout the upgrade process, as well as unlimited access to all involved servers.
• • The City is responsible for testing software prior to live operations on the new versions.
• The City is responsible for providing Intergraph with a training area with Instructor and student
workstations. Intergraph recommends a maximum of two students per workstation.
• The City is responsible for providing a training area with a white board and projector.
• The City is responsible for loading all client software on training workstations and insuring that all
workstation are connected to the training LAN and database.
• The City must insure that all training workstations and servers are operational prior to the agreed
start of training classes.
I/CAD Upgrade
Intergraph will provide services to upgrade I/CAD products listed above.
The CAD and CAD interfaces confguration will be upgraded remotely �y Intergraph with the assistance of
City personnel. The test client configurations will be delivered by Intergraph but will be installed by the
City with remote assistance from Intergraph. Once the test system is upgraded, the City will have several
weeks to test the new software and then Intergraph will conduct delta training. Intergraph will provide five
(5) days of remote assistance for upgrade prep and help with issues resolution prior to the upgrade of the
live system.
Intergraph personnel will be scheduled for a single site visit to upgrade the live system. The CAD and
LEADS upgrades will occur during the same week. Intergraph personnel with assistance from the City
will upgrade the I/Dispatcher workstations.
• I/CAD downtime is typically four hours or less. Interface downtime may be considerably longer, but
typically less than 24 hours.
Wichita Falls, Texas SOW Page 4 of 6
Attachment A-8: CAD and RMS Upgrade Proprietary and Confidential
� r
..-�....... , .�,-.,:;:.�,,,�
.. CNTERGRi4PH
�
The chart below lists the responsibilities for the installation of the CAD software:
Product/Machine Responsibility Notes
Primary CAD OB server (Intergraph Intergraph
Softwa re)
Secondary CAD DB server (Intergraph Intergraph
Software)
Test CAD DB Server (intergraph Software) Intergraph The test server wili be a remote upgrade
over VPN.
Primary Communications server (Intergraph �ntergraph
Software)
Secondary Communications server Intergraph Upgraded onsite after Primary
(Intergraph Software) Communciation server.
CAD client workstations (Intergraph Intergraph
Software)
Test CAD client workstations (Intergraph Intergraph/City Intergraph will provide remote support,
Software) City will install the clients.
• NetViewer / NetDispatcher server Intergraph '
Customizations and custom reports that are �ntergraph Additional Customization or custom
covered under the maintenance contract reports are nat included.
I/LEADS Upgrade
Intergraph will provide services to upgrade the I/LEADS products listed above.
tntergraph will upgrade the I/LEADS server first with assistance from City. The RMS test client
configurations will be delivered by Intergraph but will be installed by the Customer with remote assistance
from Intergraph. Once the test system is upgraded, the City will have several weeks to test the new
software and then Intergraph will conduct delta training.
Intergraph personnel will be scheduled for a single site visit to upgrade the live system. The CAD and
LEADS upgrades will occur during the same week. Intergraph personnel will install software on up to five
(5) RMS clients. The City is responsible for the installation of the remaining client software.
I/LEADS downtime will be approximently three (3) days or more depending on the following factors:
• Time needed for basic database software upgrade
• Size of the database
• Number of RMS versions being covered in the upgrade
.
Wichita Falls, Texas SOW Page 5 of 6
Attachment A-8: CAD and RMS Upgrade Proprietary and Confidential
- . _. �,,,.�..� ,�.�
�'��INTERGRAPH
�
The chart below lists the responsibilities for the instailation of the I/LEADS software:
Product/Macfiine Responsibility; Notes
I/LEADS server (Intergraph Software) Intergraph
Test I/LEADS server (Intergraph Intergraph The test server will be a remote
Software) upgrade over VPN.
Intergraph will assist the City with
upgrading up to five client
I/LEADS client workstations (Intergraph �ntergraph/City Workstations. Intergraph will provide
Software) instruction to the City system
administrators to upgrade the balance
of I/LEADS client machines.
Test I/LEADS client workstations Intergraph will provide remote
(Intergraph Software) Intergraph/Customer support, City will install the clients.
Oracle Database and database Intergraph Upgraded to latest certified release.
software
Customizations and custom reports Additional Customization or custom
that are covered under the Intergraph reports are not included.
• maintenance contract
The City is responsible for examining
I/LEADS SysGUI changes Customer all I/LEADS SysGUI changes and
modifying them if needed, after the
u rade.
Testing
Intergraph software is tested through in-house certification procedures prior to distribution to the City
base. Following software installation, Intergraph will perform an informal unit test of the software. The City
will conduct testing within thirty (30) days of the successful installation on the City's test system. Any
issues will be presented to the Intergraph implementation engineer for resolution.
•
Wichita Falls, Texas SOW Page 6 of 6
Attachment A-8: CAD and RMS Upgrade Proprietary and Confidential
. �
MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
• CITY OF WICHITA FALLS, TX
EXHIBIT C
DRAFT ACCEPTANCE TEST PROCEDURES
(Attached by Reference)
•
•
Page 15
CONFIDENTIAL
. �
MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
CITY OF WICHITA FALLS, TX
• EXHIBIT D
PROJECT AND PAYMENT SCHEDULE
Draft Project Schedule
•
•
Page 16
CONFIDENTIAL
.
Wichita Falls TX - I/CAD upgrade + I/Mobile / Field Reporting (FR) Add-on Project Schedule
ID Task Name �
Duration Start Finish 4 2007 Otr 1 2008 ptr 2 2008 Otr 3 2008 �tr 4 2008 Otr 1 2
1 Wichita Falls TX - IICAD upgrade a UMoblle / FR pdd on Pro ect Schedula � Nov Dec Jan Feb Mar A r Ma Jun Jul Au Se Oct Nov Dec Jan Feb
1 249 days Fri 1217/07 ' Mon 1218I08
2 . .. DEFINE PHASE ..... ... .. . ......... . . . . ...
.._. _ .............. ......._ . -
_...... ...
___ , . .
17 days Fri 12/7/07 � Wed 1/9/08
3 Contrect Approved 0 days Pri 12/7/07 Frf 1?!7/07 �
4 ....... ContrecVStatemenf ot Work Review ...... . .... .. ... ....... ........ . .. . -- . .. .. , . ...- . � � I
. ��10 da s .........
Y Fri 12l7/07 Thu 72/20/07 �
5 ConiracVStatement of Work Review (Iriternal) 5 days Fri 1217/07 Thu 12/13/07 :(, pM
� Intergraph Project Team Defined �
6 ._ ..... ..... ... ..... 5 days Fri i 2!7 M07 °..... i 2/20/07 �
7 � _ . ... _ .. _.. _ . .... � PM
Ciry Project Team Defined 4 days Fn 12/14/07. Wed 12/19l07 �
B Projecl Kickoft Meeting with Ciry � City
_ 1 daY � Wed 1/9/08 Wed 1/9/OB :
9 Reviewof Project Implementation SchHdule 1 day Wed 1/9/08' Wed 1/9�08 �
10 ._. . . . .. .. __ .... : I PM,City
Review of Deliverebles Reqwrements -
_... ._... i day .. . Wed 1/9/OB . .. . YVad i/9/08 i � PM,Ciry
» Establish ProjectOrganizational Struclure 1 day Wed 1/9/OB Wed 1/9/08 '
12 _ _ _. : I PM,City
Reviewo(Training Requirements 1 day �� ����-. Wed�1/9/DB -����� Wed 1/9l08� I PM,CiIy
13 ReviewlnterfacesandFunctions �- �-������� -�-���� ��-����� - � " �
_: _ .
1 day Wed 1/9/OB ; Wed 1/9/OB : � PM,City +
� CAD and RMS upgrede Phase . tq9 days : Mon 2/11108 : Tue 9Ig/OB �
_ :
15 CAD test server upgrade - -
5 days Mon 2/11/08 Fri 2/15/08 � [
�6 InteAaces test upgrade 5 da s " ' "' �
Y Mon 3/10/OB Fri 3/1M08 = il �Mp
17 ...-.. RMS test server upgrade . .... ........ ........ ....... .... 5 days ........ Mon�3/24/08 :...... Fri 3/28/08 J
18 . . . i � IMP
CAD Reassessment 4 days . Mon 4/27/OB � Thu 4l24/08 "
19 CAD�DeltaTraining . . _ .... .. ..._.... _.... . _..._ . ._ - ._ .... . ._.. i � TNG,Cfty
4 -- Mon 4/29/OB . �� Thu 5/1/08 '
20 � � � � : � TNG,City
FMS Delta Training 4 days Mon 5/5/OB Thu 5/8/08 '
21 � CAD/ RMS production system upgrade and go-live - � ��� � �� �- � � �� " �-- � � � � - -- = ;� TNG,City
5 daYs � Mon 7!7/08' ........ Fri 7/11%OB ' �
Zz RMS ReassessmeM � = r� 7NG,City,IMP,PM
2 tlays Mon 9/8/OB Tue 9/9/OB ' � TNG,City
23 Mobile I FR�implementation Phase .. . .. ...... .. ....... ..... .. 132 days ......: Mon 6/2I08 . ... . Mon 12/B/OB :
24 Gtnz subcontractor - server larm set up and install � �� �� -- � �- =
5 days Mon 6/9/08 Fri fi/13/08 = � SUB
7S Biokey /�Zoll Fve RMS Mobile installation --� � �� �� -� �� �- 5 da s � � � �- -�� � i
-- Y Mon 6/1 W08 ; Fri 6/20/08 : � SUB
26 Fq + Cihix client set up on site Qntergraph)� � � ��� � ����- � � 5 da s ����- - � - � '
.... .. . . Y Mon 7/28/08 . Fri 8/1/08 = j�� IMP
27 Execute Training Plan _ _.. _ : .
__. 81 days � Mon 6/2/08 - Wed 9l24/08 �
28 IlMobile Training . _ ...._ _... ...... _. . .. .._. _:_... , ... =
87 days Mon 6/Z/08 � � Wed 9/24/OB =
� � � V67cb�le LVa��flove tnd Con �puratinn Woikshup ��PST�50?_} 3 da 5� ����' ���-
--- Y Mo�6/2/08 Wed6/4/OB E 8 City,TNG
30 .... I 6lobile ?�rain-ih�-'frainer �IPSi2501j .... ..... . . . •
.. 2 da s � ... .. . .
� Y ��. Mon 8/18/08 : Tue 8/19/OB : �j City,TNG
31 , C.�ry Intemal Mubile and �R End User Training 25 da s � � '
Y Wed B/20/OB : Wed 9/24l08 : -- i � Y
32 TrainingComplele ..._.... _..... ._.___ ___._ ..... .. . ..... - �
.. . _ ... ..... . , - 3
� � . 0 da s �� --�
Y Wed9/24/08 Wed9/2M08 _ 9
33 ,__ City CAD System DaW Preparation 15 days � Thu fi15108' Wed 6l25/06
34 Prepare I/Mobile Unit Database Records in CADDBM ' �
15 da s
Y Thu 6/5/OB ` Wed 6125%08 : � �
35 _ Execute pMobile + FR Acceptance Test Plan (ATP) 5 da s �� '
�� Y Mon 9l8f08 Fri 9/12/OB = �
36 I/Mobile+FRFunctionai/SystemTest,4cceptance ��--� - � � =
__..... ......... _. ._.. ............_
� 5 days Mon 9/8/08 . Fri 9/12/OB� E Cl, City
37 System Acceptance Tests Complete 0 da s � = i
Y Fri 9/12/OB : Fri 9I12I08 : ♦ 9l�2
38 �� ���� Ready for Live IlMobile and FR Operations -�� ��� ��� ����- ��� �
._ _. ......._._ .
. 44 days Mon 10/6/OB .�� �����MOn 12/8I08 c
3 9 Commence Cutover of I/Mobile and FR Systems _ 5 da s =
Y Mon 10/6/08 Fn 10/10/09 : � PM,IMP,TNG,Gty
4D IlMobile and FR 60 Day Reliability / Stability Testing '
_..... _ _ . -
._........ 44da s� _...
Y Mon 10/6/OB ��-�� Mon 12/8/08 �
�-'� Ciry
Task ������- 3 ..' s ; Summary � Rolled U Pro ress �{#'�.' �iliGYY1WWI�W;S;yf
Intergraph Corporation P 9 - Project Summary ,�
Date: Wed 11/28/07 Progress - Rolled Up Task �, �
: :�� Split EMernal Milestone
Milestone � Rolled Up Milestone O� Extemal Tasks ���^ "?
�;, , �j Deadline
lotergraph ConfideMial and Proprietary Informalion Page 1 of i
� #
MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
CITY OF WICHITA FALLS, TX
•
Payment Schedule
Contract Signing 15.0%
City's Acceptance of Project Schedule 15.0%
Installation of CAD/RMS Software on Test System 10.0%
Order of Citrix Hardware and Software 10.0%
Installation of Police i/Mobile Software on Ten (10) Client Machines 5.0%
Setup and Installation of Citrix server farm 5.0%
Completion of Acceptance Tests using Intergraph-provided ATPs 5.0%
Cutover of Upgraded CAD/RMS System 5.0%
Police I/Mobile Cutover 5.0%
• BioKey FireRMS Mobile Cutover 5.0%
Citrix Field Reporting Cutover 5.0%
60-day Reliability after I/Mobile Cutover 5.0%
60-day Reliability after FireRMS Mobile Cutover 5.0°/a
60-day Reliability after Citrix Field Reporting Cutover 5.0%
Total � 100.0%
•
Page 17
CONFIDENTIAL
� }
MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
• CITY OF WICHITA FALLS, TX
EXHIBIT E
SOFTWARE MAINTENANCE TERMS AND CONDITIONS
1.0 PERIOD OF PERFORMANCE
The City authorizes Intergraph to provide maintenance service for all items listed on Exhibit A. Such
services will be provided in accordance with the Scope of Support as specified below in Section 3.0, or if
applicable, an additional separately executed Scope of Support.
Ninety (90) days prior to the expiration date of warranty period, extended warranty period, or any twelve
(12) month Maintenance coverage period, Intergraph will submit to the City a quote, which includes pricing
for the upcoming twelve (12) month period. The City must provide Intergraph with written notice of intent
to either terminate coverage or agree to the rates and terms of the quote by providing a purchase order.
If City fails to provide written notice of intent, Intergraph will, at its option, either assume the Ciry has
accepted the offer, or terminate coverage.
2.0 CHANGES
Maintenance Services can be changed or modified in one of the following ways:
• a) During the Maintenance period, Intergraph provides a thirty (30) day written notice of their
intent to remove any individual product(s) from coverage under this Agreement.
b) Ivotwithstanding Section 14.0 of the Agr2ement, the City may remove software product(s)
from Maintenance coverage at the end of the twelve (12) month Maintenance period.
Maintenance may not be terminated for individual software licenses that have been
installed multiple times at one site or for software licenses that are being used
interdependently from one site.
c) Any other changes or modifications must be by mutual written agreement.
3.0 SCOPE OF SUPPORT
Support will be provided to the City by Intergraph's Huntsville, Alabama, office via a Customer Support
Center staffed between the hours of 7:00 AM until 7:00 PM Central Standard time, Monday through
Friday, with call-back support for after-hours, holidays, and weekends.
3.1 Intergraph Premium Software Service
Software support will include and is limited to the following for all software products listed on
Exhibit A:
a) Telephone support line service, which provides software support requests, answered by
Intergraph support engineers for product specific technical needs and problems.
b) Support services are limited to specific products as shown on Exhibit A functioning on the
appropriate Intergraph supported operating system.
c) Upon the City's request, Intergraph will provide upgrades (excluding installation), for
• which Premium Service has been purchased. Upgrade(s) refers to subsequent releases
to the software products covered under the Agreement. For Intergraph interface
products under Premium Service there is an additional time and material charge, at
Page 18
CONFIDENTIAL
. .
MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
CITY OF WICHITA FALLS, TX
• prevailing rates, for the upgrade of the custom software portion of the interface
product.
Premium Service does not include MicroStation support. MicroStation support options are
available and must be purchased directly from Bentley.
4.0 AGREEMENT ADDITIONS
In the event the City purchases additional products direct from Intergraph during the term of this
Agreement, Intergraph will notify the City by submitting, in writing, a quote or amended Agreement
reflecting the additional items, effective date(s) of service, and charges for those items under the terms
and conditions of this Agreement.
Unless Intergraph receives written notification declining service from City within thirty (30) days of the date
of the Quote or amended Agreement as described above, support services and the appropriate monthly
charges will begin on the effective date as shown on the Agreement or quote.
5.0 CHARGES
Maintenance charges are due annually in advance and are payable in full by the first day of the Agreement
or any subsequent renewal thereof. The Maintenance charges shall begin on the first day of the month. A
full month's Maintenance charge will be invoiced for any partial month's utilization. Services on products
added to this Agreement for any period of time less than one (1) year shall be due and payable in full on
the date that the product is added to the Agreement in an amount prorated on a daily basis for the
• remainder of the Agreement period.
In addition to any other remedies Intergraph may have, payments not received thirty (30) days from date
of invoice are subject to interest dccrued at one and one-half percent (1 '/�%) per month or the maximum
allowed by law.
6.0 EXCLUDED SERVICES
Services provided by Intergraph outside the scope of and/or specifically excluded from this Agreement will
be invoiced at then prevailing rates, which will be quoted separately.
Software Support provided by Intergraph under this Agreement shall not include support calls that are
necessary due to failure of software not supplied by Intergraph and not covered in this Agreement.
Support services are limited to specific products as shown on Exhibit A, functioning on the appropriate
Intergraph supported operating system. Software support for the following may be available under
separate Agreement at an additional charge:
. Network configuration support for third party products not sold to the City by Intergraph
• System Tuning and Optimization
• Installation of Software Upgrades, Fixes or Releases
• Programming development
• All Customization
Intergraph is not responsible for:
a) Software malfunctions caused by uses other than ordinary intended normal use as set
forth in Intergraph's applicable specifications.
• b) Movement or rearrangement of Equipment after initial installation.
Page 19
CONFIDENTIAL
. �
MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
CITY OF WICHITA FALLS, TX
• c) Maintenance calls that are necessary due to failure of Equipment not covered by this
Agreement.
d) Any acts of God such as, but not limited to, lightning, flooding, tornado, earthquakes and
hurricanes.
IMPORTANT NOTICE: The City should back up the software and data on the System's hard disk drive(s)
and on any other storage device(s) in the System. Intergraph is not responsible for any loss of such
software or data.
7.0 CITY RESPONSIBILITY
During the term of the Agreement, the City shall commit to the following: In the event the City should
purchase additional software license(s) through an authorized reseller, or through any other manner, the
City agrees to notify Intergraph of the acquisition of the software licenses(s). In response, Intergraph will
provide the City with a quote/modification to this Agreement reflecting the additional effective date of
services and charges for that software license(s) under the terms and conditions of this Agreement. The
City warrants that for all software licenses supported under this Agreement, all like software licenses in the
possession of the City and located at the City's site referenced on this Agreement are listed on Exhibit A.
The City also warrants that all prerequisite software licenses necessary to operate the software supported
under this Agreement are listed on Exhibit A.
8.0 LAPSE IN MAINTENANCE COVERAGE
Reinstatement or certification fees may be applicable if there is a lapse in maintenance service.
• Intergraph will provide a quotation upon request.
9.0 SUBCONTRACTING
Intergraph reserves the right to provide the services as set-forth in this Agreement through a sub-contract
arrangement with a Third Party maintenance provider. The City reserves the right to approve such Third
Party maintenance providers; however, such approval shall not be unreasonably withheld.
•
Page 20
CONFIDENTIAL
� �.
MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
CITY OF WICHITA FALLS, TX
• EXHIBIT F
WICHITA FALLS REQUEST FOR PROPOSALS #06-07
(Attached by Reference)
•
•
Page 21
CONFIDENTIAL
_ .,�
MOBILE SYSTEM AGREEMENT BETWEEN
INTERGRAPH CORPORATION AND
CITY OF WICHITA FALLS, TX
• EXHIBIT G
INTERGRAPH PROPOSAL DATED FEBRUARY 23, 2007
(Attached by Reference)
•
�
Page 22
CONFIDENTIAL