Res 024-2015 3/3/2015
Resolution No. 24-2015
Resolution authorizing the City Manager to execute the Wichita Falls
Transit System Title VI Civil Rights Program to meet grant
assurances required by the Federal Transit Administration
WHEREAS, the City of Wichita Falls receives Federal Transit Administration
grant support for the operation of the Wichita Falls Transit System; and,
WHEREAS, the City of Wichita Falls is required to meet Federal Transit
Administration grant requirements as part of this grant support for publ ic transportation;
and,
WHEREAS, the adoption of a Title VI Program policy assists the City of Wichita
Falls in meeting Federal Transit Administration grant assurances.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY
OF WICHITA FALLS, TEXAS, THAT:
The City Manager is authorized to execute the Title VI Program for the Wichita
Falls Transit System, with changes thereto, in a form approved by the City Attorney.
PASSED AND APPROVED this the 3rd day of March, 2015.
______________________________
M A Y O R
ATTEST:
____________________
City Clerk
TITLE VI PROGRAM
WICHITA FALLS TRANSIT SYSTEM
Updated
July 2014
Prepared by the
Wichita Falls Transit System
Wichita Falls Metropolitan Planning Organization
City of Wichita Falls, Texas
Transit Staff
John Burrus, Director of Aviation, Traffic, and Transportation, CWF
Dennis Burket, Transit Administrator, CWF
Jenny Stevens, Travel Center Supervisor, CWF
MPO Staff
Lin Barnett, MPO Director, WFMPO
Jaimie Lee, Transportation Planner II, WFMPO
City of Wichita Falls
2100 Seymour Highway
Wichita Falls, Texas, 76301
(940) 761-7450
(940) 761-6813 (fax)
lin.barnett@wichitafallstx.gov
dennis.burket@wichitafallstx.gov
jenny.stephens@wichitafallstx.gov
www.fallsride.com
TABLE OF CONTENTS
TITLE VI PROGRAM………………………………………………………………………………. ……………….................... 1
INTRODUCTION……………………………………………………………………………………………………………………………. 4
TYPE OF SERVICE PROVIDED…………………………………………………………………………………………………………. 4
GENERAL REPORTING REQUIREMENTS………………………………………………………………………………………… 4
Active Lawsuits or Complaints………………………………………………………………………………………………….. 4
Pending Applications for Financial Assistance Provided by Other Agencies………………………………. 5
Civil Rights Compliance Review Activities………………………………………………………............................ 5
FTA Civil Rights Assurance, DOT Title VI Assurance…………………………………………………………………… 5
Title VI Complaint Procedures……………………………………………………………………………………………….….. 5
Notice to the Public……….……………………………………………………………………………………………………….... 5
Service Standards and Policies………………………………………………………………………………………………….. 6
Title VI Equity Analysis…………………………………………………………………………………………………………….…7
Fare Increases…………………………………………………………..…………………………………………………….. 7
Required Activities……………………………………………….…………………………………………….. 7
Service Reductions………………………………………………..…………………………………………………..…... 7
Required Activities……………………………….………………………………………………………..…… 7
Other Activities Related to Service Reductions – Not Required……………………….……7
Determine Site or Location of Facilities………………………………………………………………………..…. 8
Recent Public Outreach and Involvement Activities……………………………………………....................... 8
Environmental Justice Public Meetings………………………………………………………………………….... 9
Sub Recipient Compliance………………………………………………………………………..…………………………….... 9
Responsibilities of City Council ………………………………………………………………………………………………... 9
Responsibilities of the Title VI Coordinator…………………………………………………………………….…………. 10
Responsibilities of Other Staff Members………………………………………………………………………………….. 10
Program Area Responsibilities……………………………………………………………………………………………..….. 11
Program Area 1: Communications and Public Participation…………………………………………..… 11
Plan Objectives of the WFMPO Public Participation Plan …………………………………….11
Strategies for Engaging Title VI Protected Groups………………………………………………. 11
Strategies for Engaging Individuals with Limited English Proficiency…………………… 12
Title VI Responsibilities……………………………………………………….................................. 12
Program Area 2: Planning and Programming………………………………………………………………..…. 13
Operational Guidelines……………………………………………………………………..................... 13
Key Planning and Programming Activities………………………………….......................... 13
Program Area 3: Consultant Contracts………………………………………………….…………………………. 13
Operational Guidelines…………………………………………………………….………………..……….. 13
Title VI Responsibilities…………………………………………………………………………...………….. 14
Program Area 4: Education and Training…………………………………………………………..….…………. 14
Operational Guidelines……………………………………………………………………..…….………….. 15
Title VI Responsibilities……………………………………………………………………..…….………….. 15
Questions……………………………………………………………………………………………………………. 15
CITY OF WICHITA FALLS APPROVAL AUTHORIZATION……………………………………………. 16
APPENDIX 1 – CITY OF WICHITA FALLS FTA TITLE VI APPROVAL……………………………………………………. 17
APPENDIX 2 – CITY OF WICHITA FALLS DOT TITLE VI APPROVAL…………………………………………………… 18
APPENDIX 3 – WICHITA FALLS TRANSIT SYSTEM TITLE VI NOTICE TO PUBLIC (ENGLISH)……..………. 20
APPENDIX 4 – WICHITA FALLS TRANSIT SYSTEM TITLE VI NOTICE TO PUBLIC (SPANISH).… …………..21
APPENDIX 5 – TITLE VI COMPLAINT PROCEDURES……………………………………...................................... 22
APPENDIX 6 – TITLE VI COMPLAINT FORM………………………………………………………….……………………….. 25
APPENDIX 7 – PUBLIC PARTICIPATION PLAN……………………………………...…………..………………...….………29
APPENDIX 8 – PUBLIC PARTICIPATION PLAN SURVEY QUESTIONS……….…………..…………...................33
APPENDIX 9 – LIMITED ENGLISH PROFICIENCY PLAN…………………..…….………….……….,….………………… 37
TITLE VI PROGRAM
A REPORT DOCUMENTING THE ON GOING IMPLEMENTATION OF TITLE VI CONDITIONS OF THE CIVIL RIGHTS ACT OF 1964
INTRODUCTION
In 2014, the Wichita Falls Transit System (WFTS) will submit a report to the Federal Transit
Administration (FTA) providing for a program to ensure that its transit services are available, are
equitably distributed, and provide equal access and mobility to any person without regard to race,
color, or national origin. WFTS will update this program every three years and submit it to FTA for
approval.
WFTS prepared this Title VI Plan pursuant to Title VI of the Civil Rights Act of 1964; October 1, 2012 FTA
issued Circular 4702.1B, "Title VI Requirements and Guidelines for Federal Transit Administration
Recipients"; U.S. Department of Transportation's Title VI regulations (49 CFR part 21); Environmental
Justice (Order 5610.2); and Policy Guidance Concerning Recipients’ Responsibilities to Limited English
Proficient (“LEP”) Persons (70 FR 74087). The Aviation, Traffic, and Transportation Director oversees the
transit system and reports directly to the City Manager. It is the responsibility of the Aviation, Traffic
and Transportation Department Director to ensure that transportation programs utilizing federal funds
are in compliance with the transit system's Title VI Program and 49 CFR Section 21.9(b). The Aviation,
Traffic and Transportation Director has the responsibility for coordinating and implementing the Title VI
Program/Environmental Justice Assessments. The Wichita Falls City Manager approves the Wichita Falls
Transit System’s Title VI Program. The City Manager will submit a cover letter with the WFTS Title VI
program attesting his approval of the program. WFTS does not utilize sub-recipients for any of its transit
functions, operations, planning, or capital acquisitions.
TYPE OF SERVICE PROVIDED
The Wichita Falls Transit System (WFTS) operates a demand response/route deviation municipal transit
system that runs exclusively within the city limits of the City of Wichita Falls, Texas and is a division of
the City's Aviation, Traffic, and Transportation Department. WFTS equally serves both disabled and non
disabled passengers within its area of operation. The route deviation portion of our service offers curb
to curb service to passengers living within ¼ mile either side of our regular routes. Passengers using this
service are required to make requests 24 hours in advance by calling the dispatch office at 940-761-
7433. The Urbanized Area (UZA) that we serve is less than 200,000 people. WFTS operates less than 50
vehicles during peak hours. Our total bus fleet is 14 buses.
GENERAL REPORTING REQUIREMENTS
Active Lawsuits or Complaints
Currently, there are no lawsuits or complaints alleging that the Wichita Falls Transit System
discriminates against anyone based on race, color, or national origin with respect to service or other
transit benefits. There have been no lawsuits or complaints filed against WFTS within the past three
years (2011-2014). The Wichita Falls Metropolitan Planning Organization/Transportation Planning
Division has a letter on file from the City Attorney’s office verifying this fact.
Pending Applications for Financial Assistance Provided by Other Federal Agencies
To date, WFTS has three (3) pending applications for financial assistance from the FTA. Al l other funding
comes from state and local sources. The following is a description of the pending applications for
financial assistance from FTA:
WFTS 2013 Transit Grant: This grant contains Capital, Planning, Preventive Maintenance, and
Operating Assistance activity line items.
WFTS 2014 Transit Grant: This grant contains Capital, Planning, Preventive Maintenance, and
Operating Assistance activity line items.
WFTS 2015 Transit Grant: This grant contains Capital, Planning, Preventive Maintenance, and
Operating Assistance activity line items.
Civil Rights Compliance Review Activities
There have been no federal, state, or local reviews of civil rights compliance in the last three (3) years.
FTA Civil Rights Assurance and USDOT Title VI Assurance
WFTS filed all certifications and assurances for fiscal year 2014 electronically with the FTA’s online
Grants Management Information System (TEAM-Web), including the FTA Civil Rights Assurance and the
DOT Title VI Assurance.
Title VI Complaint Procedures
WFTS has developed a public notice to inform customers of their rights under 49 CFR Section 21.9b,
which is posted in the transit operations facility, online at www.FallsRide.com, and at the individual’s
request. See Appendix 3 for a copy of the posted notice. The WFTS Transit Administrator will maintain
all complaints received by WFTS as an official record for five years from the date the complaint was
resolved. In addition, WFTS will develop contract language to include adherence to its Title VI program
for all contracts funded with federal dollars.
Notice to the Public
In compliance with 49 CFR part 21, WFTS shall provide the public with information about their
protections against discrimination afforded to them by Title VI. Options for notifying the public include
posting Title VI information on the agency’s website, using posters, sending out comment cards, and
placing flyers at stations and in transit vehicles. The notice must include the following:
A statement that the agency operates programs without regard to race, color, and national
origin
A description of the procedures that members of the public should follow in order to request
additional information on the recipients’ or sub recipients’ nondiscrimination obligations
A description of the procedures that members of the public should follow in order to file a
discrimination complaint against the recipient or sub recipient
Service Standards and Policies
As required by the FTA, Wichita Falls Transit System has developed quantitative standards for the
following indicators;
Vehicle Load – Expressed as the ratio of passengers to the number of seats on a vehicle,
relative to the vehicle’s maximum load point.
VEHICLE TYPE SEATED CAPACITY STANDING
CAPACITY
TOTAL CAPACITY AVERAGE LOAD
Gillig 35’ 31 23 54 1.7
El Dorado 30’ 29 10 39 1.3
Vehicle Headway – Expressed as the amount of time between two vehicles traveling in the
same direction on a given line or combination of lines. All WFTS routes are set up for 60 minute
headways, so that transfers between routes can be accomplished.
On Time Performance – A measure of runs completed as scheduled. A vehicle is considered on
time if it passes a scheduled time point no more than 2 minutes early, and no more than 5
minutes late. WFTS’s on time performance goal is 90% or higher.
Service Availability – A general measure of the distribution of routes within an agency’s service
area. WFTS has 7 routes that cover approximately 90% of the city’s 73 square miles. Bus stops
in high density areas are placed with approximately 2 to 3 blocks distance between stops.
When demand and passenger requests warrants it, additional stops are considered.
Vehicle Assignment – Assigning buses by taking into account the operating characteristics of
the buses and matching them to the operating characteristics of the route. Since the type of
buses in the WFTS’s fleet are approximately the same size and have the same characteristics,
there is no need to match a particular bus to a particular route. All buses are rotated through
the various routes on a daily basis.
Transit Amenities – Installation of transit amenities along bus routes is based on the number of
passengers boarding at each particular stop along the routes. WFTS has over 260 stops total,
covering 7 routes. There are a total of 40 locations that have a shelter and bench. Shelters are
placed according to the ridership demand at those locations. WFTS takes passenger suggestions
on the locating of amenities at any stop, and researches the rider demand and need prior to
making a determination on that stop’s merits.
Title VI Equity Analysis
Fare Increases
Required Activities
Fare increases are increases to the base full adult fare. When the full adult fare is increased, discount
fares and fare media may increase at the same time. The WFTS Transit Administrator initiates fare
increase requests. Once initiated, WFTS will conduct the following activities to solicit public input:
Prepare notices in the form of press releases and notices on-board buses
Schedule public hearings in accordance with established Public Parti cipation Plan notice
procedures
Hold public hearings and meetings to gain public input
Service Reductions
Service reductions occur when WFTS does the following to an individual route or set of routes:
Reduces the span of service (hours in a day when service operates)
Reduces the days during which service operates
Reduces the frequency of service
Eliminates a route altogether unless the route is a planned service development or
experimental service that has been in existence for less than two years
Required Activities
Public involvement is required if any of the above activities impact more than 25% of an individual
route’s total service hours or 25% of an individual route’s current ridership. When the Transit
Administrator deems that one or both criteria have been met, the following activities will occur:
Prepare notices in the form of press releases and notices on-board buses
Schedule public hearings in accordance with established Public Parti cipation Plan notice
procedures
Hold public hearings and meetings to gain public input
Other Activities Related to Service Reductions – Not Required
When deemed appropriate and reasonable, the Transit Administrator may also elect to conduct other
activities to solicit public comment, including but not limited to:
Hold public workshops in communities affected by the service reduction
Make presentations to elected officials and local jurisdictions
Make presentations to business and community groups
Publicize the service reduction via promotions on radio, television and in newspapers
Conduct Equity Analysis to Determine Site or Location of Facilities
Wichita Falls Transit System has not had any projects that would require an Equity Analysis, within the
past three (3) years.
Public Outreach and Public Involvement/Participation Activities
Noted below, the Wichita Falls Transit System (WFTS) lists a summary of public outreach and public
involvement/participation activities undertaken since the last Title VI submission and a description of
steps taken to ensure that minority persons and low-income individuals had, and continue to have,
meaningful access to planned transit system projects.
Public Meetings and Public Hearings
The Wichita Falls Transit System (WFTS) holds one public meeting and one public hearing each year
during the development of its annual Section 5307 capital, planning, and operating transit grant. WFTS
also holds one public meeting and one public hearing for any special grant opportunities such as Sectio n
5309 capital improvement projects, or any other Section 5307 grant projects. The following is a
summary of all outreach efforts made since our last Title VI program update, which FTA approved on
November 2, 2011.
FY 2012 Transit Grant TX-90-Y008 (Annual Capital, PM, Operating, & Planning Grant)
Meeting notices were posted at the following locations for a public hearing held on August 2, 2012 in
the Central Services Complex conference room to allow the public to review and comment on the FY
2012 annual capital, preventive maintenance, operating, and planning grant. Eight people attended the
public hearing on that day.
Notices were also posted in the same locations for a Wichita Falls City Council meeting on August 7,
2012. The transit grant public hearing became a part of the City Council meeting on that day.
Wichita Falls City Clerk’s Office
Wichita County Clerk’s Office
Archer County Clerk’s Office
Wichita Falls Times Record News
Wichita Falls Public Information Office (Cable Channel 11 & City Website)
Martin Luther King Center
FY 2013 Transit Grant TX-95-X052 (Travel Center Construction Grant)
Meeting notices were posted at the following locations for a public hearing held on March 5, 2013 in
the Central Services Complex conference room to allow the public to review and comment on the FY
2013 Downtown Travel Center construction grant. Four people attended the public hearing on that day.
Notices were also posted in the same locations for a Wichita Falls City Council meeting on March 19,
2013. The transit grant public hearing became a part of the City Council meeting on that day.
Wichita Falls City Clerk’s Office
Wichita County Clerk’s Office
Archer County Clerk’s Office
Wichita Falls Times Record News
Wichita Falls Public Information Office (Cable Channel 11 & City Website)
Martin Luther King Center
FY 2013 Transit Grant TX-90-Y115 (Annual Capital, PM, Operating, & Planning Grant)
Meeting notices were posted at the following locations for a public hearing held on July 31, 2013 in the
Central Services Complex conference room to allow the public to review and comment on the FY 2013
annual capital, preventive maintenance, operating, and planning grant. Four people attended the public
hearing on that day.
Notices were also posted in the same locations for a Wichita Falls City Council meeting on August 6,
2013. The transit grant public hearing became a part of the City Council meeting on that day.
Wichita Falls City Clerk’s Office
Wichita County Clerk’s Office
Archer County Clerk’s Office
Wichita Falls Times Record News
Wichita Falls Public Information Office (Cable Channel 11 & City Website)
Martin Luther King Center
Wichita Falls MPO 2015-2040 Metropolitan Transportation Plan Update – Public Survey
In April and May of 2014, the Wichita Falls Metropolitan Planning Organization (WFMPO) conducted an
online and paper survey to gain information from the public about transportation needs within the
WFMPO area. The survey included questions about transit routes, fares, and headways. The MPO used
this information to aid in the development of the 2015-2040 Metropolitan Transportation Plan update,
which includes a Public Transportation Plan as part of the overall Metropolitan Transportation Plan.
WFMPO staff provided the results of the survey to the Wichita Falls Transit System.
Environmental Justice Public Meetings
Beginning in August of each year since 2004, the Wichita Falls MPO compiles and prioritizes a list of
Surface Transportation Projects for use in Environmental Justice analysis. Every September the WFMPO
invites the public to attend two (2) public meetings to review current and future transportation
projects, including transit related projects, to make comments and to submit transportation projects
they would like to see take place within the MPO’s boundaries. WFMPO staff analyzes all projects on
the list for disproportionately high and adverse human health or environmental effects to minority or
low-income populations living within the footprint of the project area. Steps are then taken to avoid,
minimize, mitigate, enhance, or in extreme cases, eliminate the project altogether. WFMPO posted all
public meeting notices in accordance with the approved Wichita Falls MPO Public Participation Plan in
both English and Spanish.
Sub Recipient Compliance
The Wichita Falls Transit System currently does not contract with sub recipients, and does not pass
Federal or State money through to sub recipients.
Responsibilities of City of Wichita Falls City Manager
The City Manager of the City of Wichita Falls is solely responsible for the review and approval of all
policy decisions concerning the Title VI Program. Wichita Falls Transit System is not governed by a
board; neither elected nor appointed. The City of Wichita Falls maintains copies of cover letters and any
other appropriate documentation showing the City Manager’s approval of the Title VI document in the
Wichita Falls MPO’s office.
Responsibilities of the Title VI Coordinator
The Title VI Coordinator supervises staff activities pertaining to Title VI regulations and procedures set
forth in federal guidance in accordance with the Wichita Falls Transit System’s Title VI Program. In
support of this, the Title VI Coordinator will:
Identify, investigate, and work to eliminate discrimination when found to exist
Process Title VI complaints received by the Wichita Falls Transit System
Meet with appropriate staff members to monitor and discuss progress, implementation, and
compliance issues related to the Title VI program
Periodically review the agency's Title VI program to assess if administrative procedures are
effective, staffing is appropriate, and adequate resources are available to ensure compliance
Review important Title VI related issues with the City Manager, as needed
Assess communications and public involvement strategies to ensure adequate participation of
impacted Title VI protected groups and address additional language needs when needed
WFTS strives to meet evolving public transportation needs within the city limits of Wichita Falls, Texas
through cooperation, leadership and planning. WFTS works through and with the Wichita Falls MPO,
which maintains a Technical Advisory Committee that is comprised of nine (9) members including the
MPO Director. This committee reviews all grant applications, planning docum ents, proposed service
changes, and fare adjustments. The TAC committee then forwards all grants, with recommendations, to
the Transportation Policy Committee, which is comprised of nine (9) members including the Mayor and
two (2) City Councilors. The transit system has consistently sought public input and involvement from
veteran, minority, elderly, and disabled organizations to ensure meaningful access to related activities.
Responsibilities of Other Staff Members
Other staff members, under supervision of the Title VI Coordinator, will occasionally be asked to accept
or share responsibility for day-to-day administration of the Title VI program, including implementation
of the plan and Title VI compliance, program monitoring, reporting, and education withi n an applicable
program area, as described in the “Program Area Responsibilities” section of this document. In
addition, some staff members may be asked to accept responsibility for drafting text for an assigned
section of the Triennial Title VI Program U pdate, and maintaining the data and documentation
necessary for that program update.
These responsibilities may include reviewing guidelines and procedures for the assigned Title VI
Program Area, and incorporating Title VI related language and provisions into agency documents, as
appropriate.
Program Area Responsibilities
Program Area 1: Communications and Public Participation
The goal of WFTS is to have significant and ongoing public participation in the transportation planning
process. WFTS strives to ensure early and continuous public involvement in all major actions and
decisions through use of the WFTS’s Public Participation Plan.
Plan Objectives of the WFTS’s Public Participation Plan:
Provide adequate public notice of public participation activities and time for public review and
comment at key decision points, including but not limited to a reasonable opportunity to
comment on the proposed Public Participation Plan for the Wichita Falls Transit System
Provide timely notice and reasonable access to information about transportation issues and
processes
Employ visualization techniques to describe WFTS improvement programs
Make public information available in electronically accessible formats and mea ns, such as the
World Wide Web
Hold public meetings at convenient and accessible locations and times
Seek out and consider the needs of those traditionally underserved by existing transportation
systems, such as low-income and minority households, who may face challenges when
accessing employment and other services
Periodically review the effectiveness of the procedures and strategies contained within the
public participation plan to ensure a full and open participation process
Strategies for Engaging Title VI Protected Groups
WFTS realizes that there are large segments of the population from whom input is rarely if ever
received. In an effort to hear a truly representative voice of the public, WFTS will take the approach of
“going to the public,” in addition to receiving public comment from and educating those already
interested and involved. As part of this effort, WFTS will take the following steps:
Plan meeting locations carefully: WFTS should hold public meetings in locations that are
accessible by public transit. In addition, facilities should be compliant with the Americans with
Disabilities Act. If a targeted population is located in a certain geographic area, then the
meeting location should be in that area for their convenience
Seek help from community leaders and organizations: To facilitate involvement of traditionally
underserved populations, WFTS should consult with community leaders and organizations that
represent these groups about how to effectively reach their members. WFTS should maintain
relationships with these groups for future partnerships in the planning process
Use alternative news organizations: In addition to mainstream media organizations, WFTS
should target advertisements and news releases announcing public participation opportunities
to media that reaches minority and ethnic populations
Provide services for the disabled: Upon advance notice, WFTS can provide deaf interpreters,
translators, and Braille documents for public meetings. Notifications of opportunities for public
involvement will include contact information for people needing these or other special
accommodations
Be sensitive to diverse audiences: At public meetings, WFTS staff should attempt to
communicate as effectively as possible. Staff should avoid technical jargon and appropriate
dress and conduct are important. For some meetings, it may be best to use trained facilitators
or language translators for better communication with the audience
Strategies for Engaging Individuals with Limited English Proficiency
According to U.S. Census Bureau 2010 data, approximately 14.1% of persons within the Wichita Falls
Metropolitan Statistical Area speak a language other than English at home, with Spanish, Chinese, and
French being the most used non-English languages. Spanish was the number one non-English language
spoken by 8.4% of the total Wichita Falls MSA population. WFTS publishes the Falls Ride transit booklet
in both English and Spanish. WFTS will endeavor to ensure that public notices and advertisements are
advertised in Spanish in minority newspapers, and will maintain a list of those staff members who speak
a language other than English to provide points of contact for persons needing information. In addition,
WFTS will establish a list of qualified interpreters and businesses that can provide translation services in
the event that a translation is needed. WFTS submitted its LEP Plan to FTA Region VI on August 19,
2011.
Title VI Responsibilities
Staff involved in public involvement is responsible for evaluating and monitoring compliance with Title
VI requirements in all aspects of the agency’s public involvement process. These staff members will:
Ensure that all communications and public involvement efforts comply with Title VI
Develop and distribute information on Title VI and agency programs to the public
Provide information in languages other than English, as needed
Disseminate information to minority media and ethnic/gender related organizations, to help
ensure all social, economic, and ethnic interest groups in the region are represented in the
planning process
Include the Title VI Notice to the Public, full or abbreviated versions (see Appendix 3), in
relevant press releases and on the agency website
Notify affected, protected groups of public hearings regarding proposed actions, and make the
hearings accessible to all residents. This includes the use of interpreters when requested, or
when a strong need for their use became apparent
Collect statistical information on attendees of public meetings to track how well different
segments of the population receive representation
Encourage WFTS committee structure to include representation from Title VI relevant
populations
Program Area 2: Planning and Programming
The WFTS, with the assistance from the Wichita Falls MPO, develops long and short-range
transportation plans to provide efficient transportation services to the Wichita Falls metropolitan area.
A comprehensive transportation planning process is used, which entails the monitoring and collection
of data pertaining to transportation issues.
Operational Guidelines
Primary guidance provided by:
The Metropolitan Planning Organization (MPO) Regulations 23 CFR 450
Moving Ahead for Progress in the 21st Century Act (MAP 21)
Title VI Responsibilities
Staff members are responsible for evaluating and monitoring environmental justice compliance with
Title VI. Staff members will:
Ensure Title VI environmental justice compliance
Analyze and make findings regarding the population affected by the action
Analyze and make findings regarding the impacts of planned projects on protected Title VI
groups, and determine if there will be a disproportionately high and adverse impact on these
groups
Disseminate information to the public on the processes used and findings of any analysis, in
accordance with all agency public involvement procedures. This includes dissemination to
groups representing minority media and ethnic/gender related organizations, and the use of
public comment periods and public hearings, interpreters, and materials in other languages, as
needed.
Program Area 3: Consultant Contracts
WFMPO is responsible for the selection, negotiation, and administration of all consultant planning
contracts concerning the Wichita Falls Transit System. WFMPO operates under the internal City of
Wichita Falls’ contract procedures and all relevant federal and state laws.
Operational Guidelines
FTS Disadvantaged Business Enterprise (DBE) Program
Title 48, Chapter 1, Part 31 – Contract Cost Principles and Procedures
Title 23, CFR 172 – Administration of Engineering and Design related Service Contracts
Title VI Responsibilities
Title VI responsibilities associated with consultant contracts include the following:
Ensure inclusion of Title VI language in contracts and Requests for Proposals (RFP)
Review consultants for Title VI compliance as described below:
o Ensure that all consultants verify their compliance with Title VI procedures and
requirements
o If a recipient or sub recipient is found to be not in compliance with Title VI, the Title
VI Coordinator and relevant staff will work with the recipient or sub recipient to
resolve the deficiency status and will write a remedial action if necessary
Maintain the Disadvantaged Business Enterprise (DBE) Program as described below:
o Monitor, update, and maintain the agency’s DBE program
o Submit annual reports on DBE participation to FTA and FHWA
o Establish and adjust DBE participation goals as appropriate
o Annually review and evaluate DBE participation in relation to DBE goals, and
continue efforts to “create a level playing field” for DBE and non-DBE consultants
when MARC does not meet its established goals
Program Area 4: Education and Training
Title VI, federal and state anti-discrimination laws, protects all minorities, women, veterans, individuals
with disabilities, and other individuals. Federal law provides these groups with an equal opportunity
and with fair treatment in all employment-related decisions, including opportunities for education and
training. All Wichita Falls Transit System personnel will be provided with the LEP Plan and wil l be
educated on procedures and services available. This information will also be part of the orientation
process for new hires. Training topics are listed below:
Understanding the Title VI LEP responsibilities
What language assistance services WFTS offers
Use of LEP “I Speak Cards”
How to access a staff interpreter
Documentation of language assistance requests
How to handle a complaint
Title VI Responsibilities
Under the category of education and training, Title VI responsibilities include:
Assisting in the distribution of information to WFTS staff on training programs regarding Title VI
and related statutes
Ensure equal access to, and participation in, applicable NHI and NTI courses for qualified WFTS
employees
Track staff participation in Title VI, NHI and NTI courses
Establish, maintain, and update a Title VI procedures manual containing general information
pertaining to the administration of the WFTS Title VI program, as well as related docum ents
(such as a complaint form)
Questions
For questions on the WFTS Title VI Program and Procedures, please contact the Title VI Coordinator at
940.761.7640 or by email at John.Burrus@wichitafallstx.gov.
APPENDIX 2 – DEPARTMENT OF TRANSPORTATION TITLE VI ASSURANCE
The City of Wichita Falls (hereinafter referred to as the “Recipient”) HEREBY AGREES THAT as a
condition to receiving any Federal financial assistance from the Department of Transportation, it will
comply with Title VI of the Civil Rights Act of 1964, 78 Stat.252, 42 U.S.C. 2000d-42 U.S.C. 2000d-4
(hereinafter referred to as the Act), and all requirements imposed by or pursuant to Title 49, Code of
Federal Regulations, Department of Transportation, Subtitle A, Office of the Secretary, Pa rt 21,
Nondiscrimination in Federally-Assisted Programs of the Department of Transportation-Effectuation of
Title VI of the Civil Rights Act of 1964 (hereinafter referred to as the Regulations) and other pertinent
directives, to the end that in accordance with the Act, Regulations, and other pertinent directives, no
person in the United States shall, on the grounds of race, color, or national origin, be excluded from
participation in, be denied the benefits of, or be otherwise subjected to discrimination under any
program or activity for which the Recipient receives Federal financial assistance from the Department
of Transportation, including the Federal Transit Administration and HEREBY GIVES ASSURANCE THAT it
will promptly take any measures necessary to effectuate this agreement. This assurance is required by
subsection 21.7 (a) of the Regulations.
More specifically and without limiting the above general assurance, the Recipient hereby gives the
following specific assurances with respect to any FTA program:
1. That the Recipient agrees that each “program” and each “facility” as defined in subsections 21.23(e)
and 21.23(b) of the Regulations, will be (with regard to a “program”) conducted, or will be (with
regard to a “facility”) operated in compliance with all requirements imposed by, or pursuant to, the
Regulations.
2. That the Recipient shall insert the following notification in all solicitations for bids for work or
material subject to the Regulations and made in connection with all U.S. Department of
Transportation Programs and, in adapted form in all proposals for negotiated agreements:
The City of Wichita Falls, in accordance with the Title VI of the Civil Rights Act of 1964, 78 Stat.
252, 42 U.S.C. 2000d to 2000d-4 and Title 49, Code of Federal Regulations, Department of
Transportation, Subtitle A, Office of the Secretary, Part 21, Nondiscrimination in Federally -
Assisted programs of the Department of Transportation issued pursuant to such Act, hereby
notifies all bidders that it will affirmatively insure that in any contract entered into pursuant to
this advertisement, minority business enterprises will afforded full opportunity to submit bids
in response to this invitation and will not be discriminated against on the grounds of race, color,
or national origin in consideration for an award.
3. That the Recipient shall insert the clauses of Appendix A of this assurance in every contract subject
to this Act and the Regulations.
4. That the Recipient shall insert the clauses of Appendix B of this assurance, as a covenant running
with the land, in any deed from the United States effecting a transfer of real property, structures, or
improvements thereon, or interest therein.
5. That where the Recipient receives Federal financial assistance to construct a facility, or part of a
th
APPENDIX 3 – WFTS TITLE VI NOTICE TO THE PUBLIC (ENGLISH)
Wichita Falls Transit System
D.B.A “Falls Ride”
Title VI Notice to the Public
The Wichita Falls Transit System D.B.A “Falls Ride” hereby gives public notice of its policy to assure full
compliance with Title VI of the Civil Rights Act of 1964 and all related statutes. Title VI requires that no
person in the United States of America shall, on the grounds of race, color, sex, or national origin, be
excluded from the participation in, be denied the benefits of, or be otherwise subjected to
discrimination under any program or activity for which the Wichita Falls Transit System receives Federal
financial assistance.
To request a copy of this agency’s Title VI program contact the Wichita Falls Transit System. To request
copies of the program in an alternative format in accordance with ADA and LEP regulations contact the
Wichita Falls Transit System at 940-761-7642.
For more information on the Wichita Falls Transit System’s civil rights program, please visit the
Administration office located at 2100 Seymour Highway, Wichita Falls, Texas, call 940 -761-7642, or visit
the web site at www.wichitafallstx.gov.
Any person who believes they have been discriminated against under Title VI should file complaints
with the Wichita Falls Transit System by contacting the Transit Administrator, Dennis Burket, at
Dennis.Burket@wichitafallstx.gov or by calling 940-761-7642.
Complainants may also file a formal complaint within 180 days of the alleged discrimination, with the
Federal Transit Administration’s Office of Civil Rights. The complaint may be sent to:
Federal Transit Administration Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor - TCR
1200 New Jersey Ave., SE
Washington, DC 20590
If information is needed in another language, contact the Administration office at 940-761-7642.
This notice will be posted at the Administration Office, Travel Center, and at www.wichitafallstx.gov.
APPENDIX 4 – WFTS TITLE VI NOTICE TO THE PUBLIC (SPANISH)
Sistema de Tránsito Wichita Falls
D.B.A "Falls Ride"
Título del Anuncio VI al Público
The Wichita Falls Tránsito Sistema DBA "Falls Ride" por este medio da aviso público de su política para
asegurar el pleno cumplimiento con el Título VI del Acta de Derechos Civiles de 1964 y todas las leyes
relacionadas. Título VI establece que ninguna persona en los Estados Unidos de América, por motivos
de raza, color, sexo, u origen nacional, ser excluida de participar en, ser negado los beneficios de, o ser
sujeto de otro modo a discriminación bajo cualquier programa o la actividad para la cual el sistema de
tránsito de Wichita Falls recibe asistencia financiera federal.
Para solicitar una copia del Título VI programa de contacto de esta agencia del Sistema de Transporte
Falls Wichita. Para solicitar copias del programa en un formato alternativo de conformidad con la
normativa ADA y LEP en contacto con el sistema de tránsito de Wichita Falls a 940-761-7642.
Cualquier persona que cree que ha sido discriminado en el Título VI se debe presentar una denuncia
ante la Wichita Falls Sistema de Tránsito Tránsito por el contacto con la Administración, Dennis Burket,
en Dennis.Burket@wichitafallstx.gov o llamando al 940-761-7642. Los denunciantes también puede
presentar una queja formal dentro de los 180 días de la presunta discriminación, con la Administración
Federal de Tránsito la Oficina de Derechos Civiles. La queja puede ser enviado a: Cualquier persona que
cree que ha sido discriminado en el Título VI se debe presentar una denuncia con el Wichita Falls
Sistema de Tránsito por ponerse en contacto con el Administrador Tránsito, Dennis Burket, en
Dennis.Burket@wichitafallstx.gov o llamando al 940-761-7642. Los denunciantes también puede
presentar una queja formal dentro de los 180 días de la presunta discriminación, con la Administración
Federal de Tránsito la Oficina de Derechos Civiles.
Federal Transit Administration Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor - TCR
1200 New Jersey Ave., SE
Washington, DC 20590
Si necesita información en otro idioma, póngase en contacto con la oficina de la Administra ción al 940-
761-7642.
Este aviso se publicará en la Oficina de la Administración, Centro de Viajes, y en www.wichitafallstx.gov.
APPENDIX 5 – TITLE VI COMPLAINT PROCEDURES
These procedures apply to all complaints filed under Title VI of the Civil Rights A ct of 1964 [including its
Disadvantaged Business Enterprises (DBE) and Equal Employment Opportunity (EEO) components],
Section 504 of the Rehabilitation Act of 1973, the Civil Rights Restoration Act of 1987, and the
Americans with Disabilities Act of 1990, relating to any program or activity administered by WFTS or its
sub recipients, consultants, and/or contractors intimidation or retaliation of any kind is prohibited by
law.
These procedures do not deny the right of the complainant to file formal complaints with other state or
federal agencies, or to seek private counsel for complaints alleging discrimination. These procedures
are part of an administrative process that does not provide for remedies that include punitive damages
or compensatory remuneration for the complainant.
Every effort will be made to obtain early resolution of complaints at the lowest level possible. The
option of informal mediation meeting(s) between the affected parties and the Title VI Coordinator may
be utilized for resolution, at any stage of the process. The Title VI Coordinator will make every effort to
pursue a resolution to the complaint. Initial interviews with the complainant and the respondent will
request information regarding specifically requested relief and settlement opportunities.
Procedures
1) Any individual, group of individuals, or entity that believes they have been subjected to
discrimination prohibited by Title VI non-discrimination provisions may file a written complaint with
the WFTS Title VI Coordinator. A formal complaint must be filed within 180 calendar days of the
alleged occurrence or when the alleged discrimination became known to the complainant. The
complaint must meet the following requirements:
(a) Complaint shall be in writing and signed by the complainant(s).
(b) Include the date of the alleged act of discrimination (date when the complainant(s)
became aware of the alleged discrimination; or the date on which that conduct was
discontinued or the latest instance of the conduct).
(c) Present a detailed description of the issues, including names and job titles of those
individuals perceived as parties in the complained-of incident.
(d) Allegations received by fax or e-mail will be acknowledged and processed, once the
identity(ies) of the complainant(s) and the intent to proceed with the complaint have
been established. For this, the complainant is required to mail a signed, original copy of
the fax or e-mail transmittal for WFTS to be able to process it.
(e) Allegations received by telephone will be reduced to writing and provided to the
complainant for confirmation or revision before processing. A complaint form will be
forwarded to the complainant for him/her to complete, sign, and return to WFTS for
processing.
2) Upon receipt of the complaint, the Title VI Coordinator will determine its jurisdiction, acceptability,
and need for additional information, as well as investigate the merit of the complaint. In cases
where the complaint is against one of WFTS’s sub recipients of federal funds, WFTS will assume
jurisdiction and will investigate and adjudicate the case. Complaints against WFTS will be referred
to the Texas State Department of Transportation's (TxDOT) Office of Equal Opportunity (OEO), the
Federal Highway Administration or the Federal Transit Administration, as appropriate, for proper
disposition pursuant to their procedures. In special cases warranting intervention to ensure equity,
these agencies may assume jurisdiction and either complete or obtain services to review or
investigate matters.
3) In order to be accepted, a complaint must meet the following criteria:
a. The complaint must be filed within 180 calendar days of the alleged occurrence or when the
alleged discrimination became known to the complainant.
b. The allegation(s) must involve a covered basis such as race, color, or national origin.
c. The allegation(s) must involve a program or activity of a Federal -aid recipient, sub recipient, or
contractor, or, in the case of ADA allegations, an entity open to the public.
d. The complainant(s) must accept reasonable resolution based on WFTS’s administrative
authority (reasonability to the determined by WFTS).
4) A complaint may be dismissed for the following reasons:
a. The complainant requests the withdrawal of the complaint.
b. The complainant fails to respond to repeated requests for additional information needed to
process the complaint.
c. The complainant cannot be located after reasonable attempts.
5) Once WFTS or TxDOT decides to accept the complaint for investigation, the complainant and the
respondent will be notified in writing of such determination within five calendar days. The
complaint will receive a case number and will then be logged in WFTS’s or TXDOT’s records
identifying its basis and alleged harm, and the race, color, national origin, and gender of the
complainant.
6) In cases where WFTS assumes the investigation of the complaint, WFTS will provide the respondent
with the opportunity to respond to the allegations in writing. The respondent will have 10 calendar
days from the date of WFTS’s written notification of acceptance of the complaint to furnish his/her
response to the allegations.
7) In cases where WFTS assumes the investigation of the complaint, within 40 calendar days of the
acceptance of the complaint, WFTS’s Investigator* will prepare an investigative report for review by
the agency’s Legal Counsel and City Manager. The report shall include a narrative description of the
incident, identification of persons interviewed, findings, and recommendations for disposition.
*This can be one of WFTS’s Title VI Liaisons, or WFTS’s Title VI Coordinator.
8) The investigative report and its findings will be sent to WFTS’s Legal Counsel for review. The
Counsel will review the report and associated documentation and will provide input to the
Investigator within 10 calendar days.
9) Any comments or recommendations from WFTS’s Legal Counsel will be reviewed by WFTS’s
Investigator. The Investigator will discuss the report and recommendations with the Executive
Director within 10 calendar days. The report will be modified as needed and made final for its
release.
10) WFTS’s final investigative report and a copy of the complaint will be forwarded to TXDOT’s OEO
within 60 calendar days of the acceptance of the complaint. TXDOT’s OEO will share the report with
FHWA and FTA, Washington Division Offices, as part of its Annual Title VI Update and
Accomplishment Report.
11) WFTS will notify the parties of its preliminary findings, which are subject to concurrence from
TXDOT’s OEO. TXDOT’s OEO will issue the final decision to WFTS based on WFTS’s investigative
report.
12) Once TXDOT’s OEO issues its final decision, WFTS will notify all parties involved about such
determination. TXDOT’s final determination is not subject to an appeal.
13) TXDOT will also serve as the appealing forum to a complainant that is not satisfied with the
outcome of an investigation conducted by WFTS. TXDOT will analyze the facts of the case and will
issue its conclusion to the appellant according to their procedures.
14) Complainants may also file a complaint directly with the Federal Transit Administration at the
address below.
U.S. Department of Transportation
Office of Civil Rights Certification Appeals Branch
1200 New Jersey Ave. SE West Building, 7th Floor
Washington, D.C. 20590
APPENDIX 6 – TITLE VI COMPLAINT FORM
Wichita Falls Transit System
Complaint Form Page 1
Instructions: If you would like to submit a Title VI complaint to the Wichita Falls Transit System, please
fill out the forma below and send it to: Wichita Falls Transit System, Attn: AT&T Director, 2100 Seymour
Hwy., Wichita Falls, TX 76301. For questions, please contact John Burrus at (940) 761-7640 or email at
John.Burrus@wichitafallstx.gov. For a copy of Wichita Falls Transit System’s full Title VI Plan or Notice
to the Public, see our Web site at www.FallsRide.com, or contact Public Transportation at (940) 761-
7642 or email Dennis.Burket@wichitafallstx.gov.
1. Name (Complainant):
2. Phone: 3. Home address (street #, city,
state, zip):
4. If applicable, name of person(s) who allegedly discriminated
against you:
5. Location and position of person(s) if known:
6. Date of alleged incident
7. Discrimination because of:
8. Explain as briefly and clearly as possible what happened and how you believe you were
discriminated against. Indicate who was involved. Be sure to include how you feel other
Race / color Sex (includes sexual harassment Vietnam Era Veteran
National origin Sexual orientation Disabled Veteran
Creed / religion Marital status Retaliation
Disability Age
persons were treated differently than you. Also, attach any written material pertaining to
your case.
PLEASE COMPLETE PAGE 2 OF THIS FORM
Complaint Form Page 2
ADDITIONAL INFORMATION:
9. Why do you believe these events occurred?
10. What other information do you think is relevant to the investigation?
11. How can this/these issue(s) be resolved to your satisfaction?
12. Please list below any person(s) we may contact for additional information to support or
clarify your complaint (witnesses, fellow employees, supervisors, others):
Name: Job Title: Address: Phone number:
Date of Complaint Complainant Name (print) Complainant Name (signature)
APPENDIX 7 - PUBLIC PARTICIPATION PLAN
The Wichita Falls Transit System’s (WFTS) Public Participation Plan (PPP) defines the process for
communicating with and obtaining input from the public concerning agency programs, projects, and
program funding. The guidelines and principles outlined in the plan guide the agency’s public outreach
and involvement efforts for local transportation projects, transit fare changes, environmental, and
other planning efforts.
The PPP is meant to inform the public and other stakeholders about the overall WFTS public
participation process, how they can receive information from WFTS, and how they can provide input
into local planning, policy, and decision-making efforts. It sets forth WFTS’s commitment to an open
process that provides opportunities for input throughout the decision making process.
PUBLIC PARTICIPATION PROCESS
The WFTS Public Participation Plan establishes a process for obtaining input from and providing
information to the public concerning agency policies, programs, projects, and program funding in order
to ensure the public is informed and has the opportunity to provide WFTS with input so plans can
reflect the public’s vision. In accordance with FHWA regulations, WFTS will review and update this plan
as needed. The various federal and state laws and regulations mentioned require that an agency such
as WFTS conduct public participation programs to ensure that the public is involved and that
community concerns are addressed. For example, planning of public transit capital projects,
development of short-range transit service policies and plans, and setting of transit fare policy and
structure changes to public transportation require public participation. A significant component of the
WFTS mission is a strong commitment to public participation and involvement to include all residents
and stakeholders in the local planning process. The public participation process, development of plans,
and outreach activities are coordinated through the Wichita Falls Metropolitan Planning Organization.
Ensuring the meaningful involvement of all social and economic groups, including low -income, minority,
disabled, senior, and other traditionally underrepresented communities is a key component of the PPP.
As discussed in the Introduction section, activities covered in the PPP are consistent with federal and
state environmental justice laws, regulations, and requirements, Title VI of the Civil Righ ts Act and
related nondiscrimination requirements, and they reflect the principles of social equity and
environmental justice. The overall public participation process follows these guidelines and principles.
1. The Public Participation Plan is designed to inform and involve people and organizations in the
region’s decision- making process on issues such as growth, transportation, environmental
management, economic development, and public safety. The PPP seeks to involve all citizens, including,
but not limited to, low-income households, Hispanic, African American, Asian, Native American, senior,
limited English speaking populations, persons with disabilities, as well as community -based and civic
organizations, public agencies, business groups and associations, environmental organizations,
corporations, city commissions, schools, and other stakeholders in the decision-making process.
2. WFTS seeks to involve audiences outlined in Section 450.316 of Title 23 in the Code of Federal
Regulations: citizens, affected public agencies, representatives of public transportation employees,
private providers of transportation, representatives of users of public transportation, representatives
of users of pedestrian walkways and bicycle transportation facilities, representatives of the disabled,
and other interested parties. These efforts also are designed to reach affordable housing advocates,
transportation advocates, neighborhood and community groups, environmental advocates, home
builder representatives, broad-based business organizations, landowners, commercial property
interests, and homeowner associations.
3. WFTS and MPO meetings provide the public input forum and decision point for significant regional
issues. The MPO typically holds two board meetings each quarter: a Technical Advisory Committee
(TAC) meeting the first month of each quarter, and a Transportation Policy Committee meeting, two
weeks later. Meetings held at the Travel Center in Wichita Falls, are accessible by public transit. During
these meetings, Directors solicit public input, adopt plans, allocate transportation funds, approve
transit construction plans, approve transit fare and implement smart growth initiatives, consider
energy and habitat plans, and establish policies and develop programs that are used by local
governments, as well as other public and private organizations.
4. For planning, project, funding, transit fare changes, and policy decisions, public input shall be
documented, issues or concerns addressed, and resolution of issues and/or changes made reflected
in final reports, plans, or other documents. The final reports or documents are subject to approval by a
vote at a public City of Wichita Falls City Council meeting.
5. WFTS proactively seeks and promotes public participation in meetings, and hearings, as well as
participation and attendance at committees, and working groups. WFTS follows local, state, and federal
guidelines for posting public meeting and hearing notices. Dependi ng upon the specific project, WFTS
endeavors to hold meetings at times that can attract as many participants as possible. WFTS endeavors
to hold these meetings in locations that are accessible by public transit. These meetings are held in
buildings, rooms, or locations that are accessible to persons with disabilities.
6. WFTS informs the public in a timely manner about regional issues, actions, and pending decisions
through a number of efforts. As needed or required, WFTS provides adequate notice in newspapers of
general circulation for publication of legal notices, including minority and Spanish language
publications. Other publication and distribution efforts to residents, agencies, and city/county
governments may include e-mail notification, notices on the WFTS and MPO website.
7. WFTS conducts periodic public opinion surveys as part of the outreach and citizen participation
component of the WFTS PPP. These surveys are designed to keep WFTS officials aware of issues that
are of concern to the diverse groups of people who live here.
8. WFTS periodically reviews the effectiveness of the procedures and strategies contained in the
PPP and any other planning, program, or project-specific public participation plans to ensure the
goals of the outreach and involvement are met. Assessment is considered to determine results of
outreach effectiveness by reporting how many people are contacted, how many respond, as well as
what follow up measures were taken to ensure persons who commented know what was done with
their comments.
9. WFTS coordinates and consults with other federal, state, local, and nonprofit agencies in developing
regional transportation plans and transportation improvement programs, including ensuring
coordination of metropolitan planning activities with planning for non-emergency transportation
services.
PUBLIC INVOLVEMENT PLANS
1. WFTS will follow current federal and state regulations regarding public involvement processes and
procedures. WFTS will develop public involvement plans in consultation with all interested parties
and will describe and secure feedback on procedures, strategies, and desired outcomes.
2. WFTS will develop public involvement plans tailored to meet specific project needs, which address
the unique challenges presented by each project. WFTS will follow best practices in developing these
plans. This includes addressing needs and conducting outreach with stakeholders.
3. The tailored public involvement plans will set objectives, identify people to be reached, develop
public involvement strategy, and define specific outreach techniques. This will be developed in
consultation with interested stakeholders.
4. WFTS will maintain and enhance opportunities to promote plans and projects and secure input on
those plans and projects through the WFTS website, email newsletters and notification, social media
channels, and other web-based activities.
5. The PPP will be developed so that critical community concerns and technical issu es are identified
and potential options to address those concerns are provided.
6. For planning, project, funding, transit fare, and policy decisions, public input shall be
documented, issues or concerns addresses, and resolution of issues and/or changes made
reflected in final reports, plans, or other documents.
7. To facilitate community participation, lists of individuals, agencies, and organizations will be
maintained for distribution of agency materials. These lists wil l include persons who have indicated
an interest in transportation planning projects during previous public information efforts and/or
focused on the specific project.
CAPITAL PROJECTS
For all capital improvement projects with significant communi ty impacts, WFTS will provide
opportunities for members of the public to provide input and express concerns. WFTS also will
implement a program designed to inform the public of progress, as well as safety and community
impacts in the event of construction.
1. WFTS will hold public meetings at key stages of project development and implementation. WFTS will
endeavor to hold off-site public meetings at locations accessible by public transit in the vicinity of the
project area at times convenient for the public to attend. WFTS will solicit input from representatives
of interest groups of the local population, such as community groups, planning groups, business groups
and associations, environmental organizations, neighborhood associations, minority groups, and senior
and disabled riders. These stakeholders will be consulted during the design and construction of capital
projects
2. WFTS will work to advise the public regarding actual and perceived disruption during
construction of capital projects by distributing informational, educational, and public information
materials and by using other traditional community outreach tools.
3. WFTS will endeavor to meet citizen concerns as they arise and attempt to resolve those concerns.
TRANSIT SERVICE AND FARE CHANGES
1. WFTS seeks to inform and involve public transit riders, stakeholders, and the general public about
proposed changes in transit fares. This includes addressing needs and conducting outreach with transit
riders and stakeholders.
2. Public hearings will be held by WFTS for fare changes. Public meetings will be held at a time and
location that is accessible by users of public transit. When appropriate, meetings at which the public
can provide comments will be held during evening hours.
3. Public notices in both English and Spanish will be posted on all public transit vehicles and will
include a description of the proposed fare change, the date, time, intent and location of the public
hearing, and the deadline for written, email, and phone comments from the public.
4. Print notice of public hearings will be provided 72 hours prior to the public hearing meeting date
in newspapers of general circulation including appropriate minority and community publications.
5. Additional public outreach will be performed through media notification, web postings, social media
notifications and email newsletters.
APPENDIX 8 - PUBLIC PARTICIPATION PLAN SURVEY QUESTIONAIRES
How would you prefer to receive information from WFTS?
Please select up to three.
Answer Options Response
Percent
Response
Count
Public meetings
Informal community meetings
Surveys
Not interested in receiving information
Other
How would you prefer to provide input to WFTS ?
Please select up to three.
Answer Options Response
Percent
Response
Count
Public meetings
Informal community meetings
Mail group
E-mail comment
Letter
Phone comment line
Not interested in providing input
Other
When would you prefer to attend a meeting?
Answer Options Response
Monday through Friday between 8 a.m. and 11 a.m., or
between 1 p.m. and 5 p.m.
Monday through Friday between 11 a.m. and 1 p.m.
Monday through Friday after 5 p.m.
Saturday or Sunday between 9 a.m. and 5 p.m.
Other times/days of week
Not interested in attending a meeting
How would you prefer to have detailed or complicated material
presented to you? Please only check one.
Answer Options Response
Percent
Response
Count
Written information online for review and/or
download in advance
Live presentation at a meeting or workshop
Brochure, flier, or printed material
Map, chart, or other visual
How well do you believe WFTS currently communicates
opportunities for public input in the planning process?
Answer Options Response
Percent
Response
Count
Very well
Somewhat well
Not very well
Not well at all
No opinion
Which of the following best describes you?
Answer Options Response
Percent
Response
Count
Business person
Elected official
Community group member
Government agency staff
Environmental group member or staff
Community-based organization member
Student
Non-profit
Stakeholder
Concerned / interested resident
Wichita Falls Transit System 2014 Title VI Program
¿Cómo preferiría recibir la información de WFTS sobre estos asuntos
regionales? Por favor marque únicamente hasta tres opciones.
Answer Options Response
Percent
Response
Count
Reuniones públicas
Reuniones informales con la comunidad
Encuestas
No estoy interesado en recibir información
Otro
¿Cómo preferiría darle a WFTS sus comentarios sobre asuntos
regionales? Por favor marque únicamente hasta tres opciones.
Answer Options Response
Percent
Response
Count
Reuniones públicas
Cartas
Comentarios por teléfono
Reuniones informales con la comunidad
Encuesta por correo
Comentarios por correo electrónico
No estoy interesado en dar información
Otro
¿Cuándo prefiere que sean las reuniones?
Answer Options Response
Percent
Response
Count
De lunes a viernes, de 8 a.m. a 11 a.m., o entre
1 p.m. y 5 p.m.
De lunes a viernes entre 11 a.m. y 1 p.m.
De lunes a viernes después de las 5 p.m.
Sábados o domingos, entre 9 a.m. y 5 p.m.
Otros horarios/días de semana
No me interesa asistir a una reunión
Wichita Falls Transit System 2014 Title VI Program
¿Cómo preferiría que le presentaran material con contenido detallado o
complicado? Por favor marque uno sólo.
Answer Options Response
Percent
Response
Count
Información disponible en Internet y/o
descargada para su revisión previa
Presentación en vivo
Folleto, volante o otro material impreso
Mapa, gráficas o otro material visual
¿Qué tan bien comunica WFTS las oportunidades que tiene el público para
comentar en el proceso de planeación?
Answer Options Response
Percent
Response
Count
Muy bien
Más o menos bien
No muy bien
Nada bien
Sin opinión
¿Cuál de las opciones a usted describe mejor?
Answer Options Response
Percent
Response
Count
Persona de negocios
Un individuo interesado en el tema
Autoridad electa
Personal o miembro de un grupo comunitario
Personal de una agencia gubernamental
Personal o miembro de un grupo ambientalista
Estudiante
Otro
Wichita Falls Transit System 2014 Title VI Program
APPENDIX 9 – LIMITED ENGLISH PROFICIENCY PLAN
Introduction
This Limited English Proficiency (LEP) Plan has been prepared to address Wichita Falls Transit System’s
(WFTS) responsibilities as a recipient of federal financial assistance as they relate to the needs of
individuals with limited English language skills. The plan has been prepared in accordance with Title VI of
the Civil Rights Act of 1964, and Federal Transit Administration Circular 4702.1, which state that no person
shall be subjected to discrimination on the basis of race, color or national origin.
Executive Order 13166, titled Improving Access to Services for Persons with Limited English Proficiency,
indicates that differing treatment based upon a person’s inability to speak, read, write or understand
English is a type of national origin discrimination. It directs each federal agency to publish guidance for its
respective recipients clarifying their obligation to ensure that such discrimination does not take place. This
order applies to all state and local agencies which receive federal funds.
Plan Summary
WFTS is the public transportation provider for the City of Wichita Falls and has developed this LEP Plan to
help identify reasonable steps for providing language assistance to persons with limited English proficiency
who wish to access services provided by WFTS. As defined in Executive Order 13166, LEP persons are those
who do not speak English as their primary language and have limited ability to read, speak, write or
understand English. This plan outlines how to identify a person who may need language assistance, the
ways in which assistance may be provided, staff training that may be required, and how to notify LEP
persons that assistance is available. In order to prepare this plan, WFTS undertook the U.S. Department of
Transportation (U.S. DOT) four-factor LEP analysis which considers the following factors:
1. The number or proportion of LEP persons in the service area who may be served or are likely to
encounter a WFTS program, activity or service.
2. The frequency with which LEP persons come in contact with WFTS activities or services.
3. The nature and importance of programs, activities or services provided by WFTS to the LEP population.
4. The resources available to WFTS and overall costs to provide LEP assistance. A summary of the results of
the WFTS four-factor analysis is in the following section.
Four-Factor Analysis
Wichita Falls Transit System 2014 Title VI Program
1. The number or proportion of LEP persons in the service area who may be served or are likely to
encounter a WFTS program, activity or service. WFTS staff reviewed the 2010 U.S. Census Report and
determined the following:
Limited English Proficient Persons in the WFTS Service Area
2010 Census of Population and Housing US Census Bureau
Category of Population Population Percentage
2. The frequency with which LEP persons come in contact with WFTS programs, activities or services.
WFTS assessed the frequency with which staff and drivers have, or could have, contact with LEP
persons. This includes documenting phone inquiries and surveying vehicle operators for requests
for interpreters and translated documents. To date, the most frequent contact between LEP
persons is with bus drivers. Translated documents have included postings on the buses relating to
fares and transit rules written in Spanish.
English only 82,660 66%
Language other than English 14,455 12%
Speak English less than "very well" 6,320 5%
Spanish 11,254 9%
Speak English less than "very well” 4,962 4%
Other Indo-European languages 950 .8%
Speak English less than "very well” 301 .2%
Asian and Pacific Islander languages 2,078 1%
Speak English less than "very well” 1,057 .9%
Other languages 173 .1%
Wichita Falls Transit System 2014 Title VI Program
3. The nature and importance of programs, activities or services provided by WFTS to the LEP population.
The largest geographic concentration of LEP individuals in the WFTS service area speaks Spanish.
Services provided by WFTS that are most likely to encounter LEP individuals are the fixed route
system which serves the general public. It is also likely that WFTS will encounter LEP individuals at
the Wichita Falls Travel Center. The center serves as a transfer point for urban, rural, and intercity
transportation providers. Transit tickets are also sold, and posters are displayed relating to transit
service and events.
4. The resources available to WFTS and overall cost to provide LEP assistance.
WFTS assessed its available resources that could be used for providing LEP assistance, including
determining how much a professional interpreter and translation service would cost on an as
needed basis, which of its documents would be the most valuable to be translated if the need
should arise, and taking an inventory of available organizations that WFTS could partner with for
outreach and translation efforts. The amount of staff and vehicle operator training that might be
needed was also considered. Based on the four-factor analysis, WFTS developed its LEP Plan as
outlined in the following section
Limited English Proficiency (LEP) Plan Outline
How WFTS and staff may identify an LEP person who needs language assistance:
1. Examine records to see if requests for language assistance have been received in the past, either at
meetings or over the phone, to determine whether language assistance might be needed at future events
or meetings.
2. Have a staff person greet participants as they board the system’s buses. By informally engaging
participants in conversation it is possible to gauge each passenger’s ability to speak and understand
English.
3. Have Census Bureau Language Identification Flashcards available at WFTS meetings. This will assist WFTS
in identifying language assistance needs for future events and meetings.
4. Have Census Bureau Language Identification Flashcards on all transit vehicles to assi st vehicle operators
in identifying specific language assistance needs of passengers. If such individuals are encountered, vehicle
operators will be instructed to try to obtain contact information to give to WFTS’s management for follow-
up.
5. Vehicle operators and other front-line staff, like dispatchers, and trainers, will be surveyed on their
experience concerning contacts with LEP persons during the previous year.
Wichita Falls Transit System 2014 Title VI Program
Language Assistance Measures
There are numerous language assistance measures available to LEP persons, including both oral and
written language services. There are also various ways in which WFTS staff responds to LEP persons,
whether in person, by telephone or in writing;
• Network with local human service organizations that provide services to LEP individuals and seek
opportunities to provide information on WFTS programs and services
• Provide a bilingual Community Outreach Coordinator at community events, and public hearings;
• Placement of statements in notices and publications that interpreter services are available for these
meetings, with 72 hour advance notice;
• Provide Language Identification Flashcards at the Travel Center, onboard the WFTS buses, and at the
WFTS administrative office;
• Post the WFTS Title VI Policy and LEP Plan on the agency website; www.fallsride.com
• Provide group travel training to LEP persons with the assistance of bilingual staff;
• Include language “Spanish a plus” on bus driver recruitment flyers and onboard recruitment posters;
• When an interpreter is needed, for a language other than Spanish, in person or on the telephone, staff
will attempt to access language assistance services from a professional translation service or qualified
community volunteers. A list of volunteers will need to be developed.
Staff Training
The following training will be provided to WFTS staff:
1. Information on the WFTS Title VI Procedures and LEP responsibilities
2. Description of language assistance services offered to the public
3. Use of Language Identification Flashcards
4. Documentation of language assistance requests
5. How to handle a potential Title VI/LEP complaint
Staff Training is conducted on a semi-annual basis for established staff members, and new staff members
are trained as part of their initial orientation, and subsequently semi-annually.
Wichita Falls Transit System 2014 Title VI Program
Outreach Techniques
When staff prepares a document, or schedules a meeting, for which the target audience is expected to
include LEP individuals, then documents, meeting notices, flyers, and agendas will be printed in an
alternative language based on the known LEP population. Interpreters will be available as needed.
Monitoring and Updating the LEP Plan
WFTS will update the LEP every 3 years as required by U.S. DOT. Updates will include the following:
• The number of documented LEP person contacts encountered annually
• How the needs of LEP persons have been addressed
• Determination of the current LEP population in the service area
• Determination as to whether the need for translation services has changed
• Determine whether local language assistance programs have been effective and sufficient to meet the
need
• Determine whether WFTS’s financial resources are sufficient to fund language assistance
• Determine whether WFTS has fully complied with the goals of this LEP Plan
• Determine whether complaints have been received concerning WFTS’s failure to meet the needs of LEP
individuals
Dissemination of the WFTS LEP Plan
Any person or agency with internet access will be able to access and download the plan from the WFTS
website. Alternatively, any person or agency may request a copy of the plan via telephone, fax, mail, or in
person and shall be provided a copy of the plan at no cost. Questions or comments regarding the LEP Plan
may be submitted to the WFTS Administrator.