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Res 163-97 10/21/1997RESOLUTION NO. A RESOLUTION AUTHORIZING THE CITY MANAGER TO EXECUTE A PROFESSIONAL SERVICES CONTRACT, FOR RADIO COMMUNICATIONS SYSTEM STUDY. WHEREAS, the City of Wichita Falls, Texas has more than a dozen departments and divisions, including public safety, public works and utilities and others which rely on a radio communication system to operate safely, effectively and efficiently; and, WHEREAS, the current radio communication system operated by the City could be substantially improved by utilizing more modern technology. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF WICHITA FALLS, TEXAS, THAT: Section 1. The City Manager is hereby authorized to execute a professional services contract with RCC Consultants, Inc. for radio communications system study. PASSED AND APPROVED this 21st day of October, 1997. MAYO ATTEST: C lua City Clerk i r CONSULTANT SERVICES CONTRACT THIS AGREEMENT is made as of November 3L? , 1997, by and between City of Wichita Falls (hereinafter referred to as the "City") and RCC Consultants, Inc., a Delaware corporation with offices at 100 Woodbridge Center Drive, Suite 201 , Woodbridge, NY 07095 (hereinafter referred to as "RCC"). WITNESSETH: In consideration of the mutual promises herein contained, the parties hereto, intending to be legally bound, agree as follows: ARTICLE I - Scope of Work The City hereby engages RCC to perform the consulting services (the "Services") set forth in Phases I and II of that certain proposal entitled "A Consulting Services Proposal Prepared for Wichita Falls," dated September 8, 1997, attached hereto as Appendix "A" as modified in the proposal letter to Mr. Robert Powers dated September 22, 1997, attached hereto as Appendix "B," and incorporated herein by this reference (the "Proposal"), and RCC hereby agrees to perform such Services, all on the terms and subject to the conditions set forth in this Agreement and the Proposal. The City retains the right to halt the project at the conclusion of Phase I if deemed appropriate by City management. ARTICLE II - Compensation As compensation for the Services in Phases I and II, the City shall pay RCC the sum of $75,000 in professional fees plus out-of-pocket expenses not to exceed $11,600. Out-of-pocket expenses shall include airfare, lodging, auto rental and meals. For planning purposes, RCC estimates professional fees for Phase III, Public Safety Trunked Radio System Implementation, to be approximately $50,000, and out-of-pocket expenses are estimated to be approximately $8,000. Beginning in the first month following the Commencement Date, RCC will submit to the City monthly invoices for Services in the previous month. The City shall pay RCC the amount on the invoice within thirty (30) days of the City's receipt of the invoice. Should the City halt the project at the conclusion of Phase I per ARTICLE I, the compensation for services due RCC shall not exceed $23,140 in professional fees plus out-of-pocket expenses not to exceed $4,850. ARTICLE III - Submission of Reports During the term of this Agreement, RCC shall provide to the City or its designee such oral or written reports as are specified in the Proposal (Appendix "A"), as modified by the proposal letter (Appendix "B"). ARTICLE IV - Period of Performance - Contract Amount The performance of RCC's services hereunder shall commence on December 1 , 1997 (the "Commencement Date"), and, subject to the provisions of ARTICLE I and ARTICLE VI hereof, shall terminate upon completion of the Services and payment to RCC of the total sum specified in the Proposal. ARTICLE V - Independent Contractor RCC relationship with the City shall at all times be that of an independent contractor. The method and manner in which RCC's services hereunder shall be performed shall be determined by RCC in its sole discretion, and the City will not exercise control over RCC or its employees except insofar as may be reasonable necessary to ensure performance and compliance with this Agreement. The employees, methods, equipment and facilities used by RCC shall at all times be under its exclusive direction and control. Nothing in this Agreement shall be construed to designate RCC, or any of its employees, as employees or agents of the City. ARTICLE VI - Termination: Disputes (a) Either party (the "Terminating Party") may terminate this Agreement if the other party materially fails to satisfy one or more of its obligations hereunder and such failure continues for more than thirty (30) days after notice of such failure by the Terminating Party to the other party. If this agreement is terminated prior to completion of the Services and full payment therefore, the parties shall have all rights and remedies available at law, subject to the terms of this Agreement. In the event of termination, the City shall pay RCC for work performed and expenses incurred up to the date of termination. (b) If any invoice is disputed, the City must specify the amount in dispute and the nature of the dispute and must pay the undisputed amount of the invoice in accordance with the terms of this Agreement. If notice of dispute of an invoice is not sent to RCC within 20 days of the City's receipt of the invoice, the invoice will be deemed accepted by the City and must be paid in accordance with the terms of this Agreement. 2 ARTICLE VII - Confidentiality Any reports, charts, and other data prepared by RCC specifically for the City in the course of performing the Services shall be the property of the City. RCC agrees to protect the confidentiality of any information delivered to RCC by the City in connection with this Agreement that is designated by the City to be privileged or proprietary, except to the extent that (i) such information enters the public domain, (ii) is obtained by RCC from independent third parties not subject to any confidentiality or similar agreement with the City, or (iii) disclosure of such information is required by law, rule or regulation or the valid order of a court or administrative agency. ARTICLE VIII - Personnel Each party agrees that during the term of this Agreement and for a period of one (1) year thereafter it will not seek to employ an employee of the other party. ARTICLE IX - Warranties RCC warrants to the City that the execution, delivery and performance of this Agreement has been duly authorized by all required corporate action of RCC, and that this Agreement is the valid and binding obligation of RCC, enforceable against it in accordance with its terms. RCC further warrants that it will perform the Services in accordance with the Proposal and in a professional manner substantially in accordance with standards of performance in the engineering consulting business, subject to the terms of this Agreement. RCC makes no other warranties, express or implied, and all other warranties are hereby expressly disclaimed, including without limitation the warranty of merchantability and the warranty of fitness for a particular purpose. The City warrants to RCC that the execution, delivery and performance of this Agreement has been duly authorized by all required corporate action of the City, and that this Agreement is the valid and binding obligation of the City, enforceable against it in accordance with its terms. ARTICLE X - Indemnity/Liability RCC will indemnify the City and hold it, and its officers, agents, representatives, and employees harmless from all claims, damages, costs, including reasonable attorney's fees, and liabilities directly resulting from negligence or willful misconduct by RCC in the performance of RCC's obligations under this Agreement, except to the extent such claims, damages, costs and liabilities result from the negligence or willful misconduct of the City or its employees, representatives, or agents, that in no event shall RCC be liable for lost profits, consequential damages, indirect damages or incidental damages suffered or incurred by the City or any other person. Notwithstanding the foregoing, the parties agree that in no event will RCC's liability 3 under this Agreement exceed the amount of this contract per Article II or RCC's insurance coverage, whichever is less. ARTICLE XI - Insurance During the term of this Agreement RCC shall maintain property damage insurance and general public liability insurance as set forth in Exhibit A attached and incorporated herein. RCC shall also carry worker's compensation insurance as required by law. RCC will provide the City with a certificate of insurance evidencing the insurance coverage provided for herein. ARTICLE XII - Notice Any notice, request, or other communication to either party by the other concerning this Agreement shall be in writing and shall be (i) hand-delivered, in which case such notice, request, or other communication shall be deemed given when actually received by the addresses, or (ii) sent by certified or registered United States mail, return receipt requested, postage prepaid, in which case such notice, request or other communication (if addressed as provided below) shall be deemed given three days (excluding Saturdays, Sundays and holidays) after deposited with the U.S. Postal Service. All notices shall be addressed as follows: If to RCC: RCC Consultants, Inc. 100 Woodbridge Center Drive Suite 201 Woodbridge, NJ 07095 Attn: Michael W. Hunter President & CEO With a Copy to: RCC Consultants, Inc. 10700 North Freeway, Ste. 610 Houston, TX 77037-1146 Attn: Gregory A. Munchrath, P.E. If to the City: Mr. Robert Powers Assistant City Manager City of Wichita Falls P.O. Box 1431 Wichita Falls, TX 76307 Either party may change such address from time to time by notice given in accordance with the provisions of this ARTICLE XII. 4 ARTICLE XIII - General A. Modifications. This Agreement may not be amended or modified, except by written agreement of the parties signed by the duly authorized officers of the parties. B. No Waiver. No omission or delay by either party to this Agreement at any time to enforce any right or remedy reserved to it, or to require performance of any of the terms of this Agreement, shall constitute a waiver of any such right or remedy; nor shall it affect the right of either party to such provisions thereafter. C. Applicable Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas other than the conflict of laws or rules thereof. D. Severability. If any provisions of this Agreement shall be held to be invalid, illegal, or unenforceable, the validity of all other provisions hereof shall in no way be affected thereby. E. Successor and Assianees. The City shall not assign or transfer this Agreement or any of its rights or obligations hereunder without the prior written consent of RCC. RCC shall have the right, without the consent of the City, to assign this Agreement and its rights and obligations hereunder to RCC's parent, subsidiaries or affiliates, or to any partnership in which RCC or any parent, subsidiary or affiliate of RCC is a general partner, or to a successor of RCC by consolidation or merger, or to a purchaser of all, or substantially all, of RCC's assets. Except as provided in the preceding sentence, RCC shall not assign or transfer this Agreement or any of its rights or obligations hereunder without the prior written consent of the City. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of the parties hereto and their successors and assigns. F. Force Maieure. In the event that performance by either party of any of its obligations or undertakings under this Agreement shall be interrupted or delayed by any occurrence not occasioned by the conduct of either party hereto, whether such occurrence be an act of God such as lightning, earthquakes, floods or other like causes, the common enemy, the result of war, riot strike, lockout, civil commotion, sovereign conduct, explosion, fire, or the act or conduct of any person or persons not a party to or under the direction or control of a party hereto, then such performance shall be excused for such period of time as is reasonably necessary after such occurrence to remedy the effects thereof. G. Entire Aareement. This Agreement (along with the Proposal, which is incorporated herein) constitutes the entire Agreement between the parties and supersedes all previous agreements and understandings relating to the subject matter hereof. 5 H. Counterparts. This Agreement may be executed in counterparts, each of which shall constitute an original and all of which together shall constitute one and the same agreement. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed by their duly authorized representatives as of the date first written above. WITNESS: City of Wichita Falls: Signed By: (APO)) , 0114) Signed h /.di ce_ Date: IQ-AAA&QiJA FiC 7 Date: A-1/9 Title: Title: U s WITNESS: RCC Consultants, Inc.: Signed By: A,,,yd-d,1 4 ,-,� Signed By: Date: 1 1 l 2' V? Date: /,., /z/97 Title: ( .,-7 f f Title: 6 APPENDIX "A" RCC Consuiltants , Inc . t; + t I e. 13ybkh`d=- 7i A Consulting Services Proposal Prepared For PS- � - rtO\ , t , 10700 North Freeway, Suite 610 Houston, Texas 77037 2cx September 8, 1997 Mr. Robert Powers Assistant City Manager City of Wichita Falls 1300 7th Street Wichita Falls, Texas 76307 Dear Robert: I would like to thank you and other members of the City's staff for taking the time to meet with us last week to discuss the City's upcoming Public Safety communications project. We are pleased to submit this proposal to assist the City of Wichita Falls in the a_csrssment of Public Safety communication, dispatch operations, and the development of recommendations for system improvements. Our proposal has been prepared in response to our oral presentation conducted last Thursday afternoon. It contains the following information: • Our understanding of the City's project • The objectives and scope of the project • An overview of our company • Our approach and methodology • A listing of similar projects • An estimate of the time required to successfully complete the first phase of the project In selecting an organization to assist the City of Wichita Falls, one of the most important factors to evaluate is the organization's ability to provide the required services in a professional and timely manner. This evaluation calls for assessing the organization's reputation, experience, technical competence, and independence. RCC is recognized as the leader in the Public Safety Communications Consulting field. We are an independent consulting firm, and are not affiliated with any vendor or manufacturer of communications equipment. We have a staff of over 100 personnel, approximately 50 of which are degreed engineers. Our staff has extensive hands-on experience in the development and implementation of Public Safety radio, Mobile Data, Computer :Aided Dispatch systems, and E 9-1-1 calling systems, both here in Texas and throughout the United States. RCC Consultants , Inc . 10700 North Freeway • Suite 610 • Houston,Texas 77037-1146 •tel (281)999-1441 • fax (281) 999-1546 Mr. Robert Powers September 8, 1997 City of Wichita Falls Page Two As you are probably aware, the radio communications marketplace is currently undergoing rapid change in terms of system capabilities and regulatory requirements imposed by the Federal Communications Commission. The consulting firm selected by the City must fully understand these latest advances. We have assembled a project team that has this experience. Our staffing plan includes an unparalleled team of professionals with backgrounds directly relevant to this project. They bring outstanding credentials in those areas required by the City of Wichita Falls. Beyond this, they bring a consulting maturity that will help ensure a smooth and effective working relationship with the City. We truly welcome this opportunity to present our proposal to the City of Wichita Falls, and we look forward to working with you and the City's project team in the near future. Our proposal is based on our current understanding of the City's project, however we would be pleased to discuss any aspect of the proposal or consider changes of scope, if appropriate. I can be reached in our Houston office at 281-999-1441 or via E-Mail at gregm@rcc.com if you have any questions or need additional information. The information contained in this proposal is intended solely for the use of the City of Wichita Falls and its evaluation committee. Any other use or distribution of this document should be done only with the prior written consent of RCC. Very truly yours, 67- c.G ULt-4/L,2 GZ� Gregory A. Munchrath, P.E. Vice President & General Manager, Southern Region GAM:pmm Attachments 1.0 OUR UNDERSTANDING 1.0 OUR UNDERSTANDING 1.1 Understanding of Current Status The City of Wichita Falls currently operates a single Public Safety communications center located in the basement of the Police Headquarters Building. Located in one room of this center are two (2) Enhanced 9-1-1 call-taker positions. The call-takers are equipped with a combination of AT&T manufactured Automatic Number Identification (ANI) display and call transfer device, combined with a 5" "green screen" Automatic Location Identification (ALI) display, and a ComCentrex 1A2 key telephone system manufactured by Plant Equipment Corporation. The telephone equipment has both 9-1-1 trunks, connected through the AT&T "J" Cabinet in the equipment room, and a combination of telephone lines and ring-down circuits connected from the Northern Telcom SL-1 PBX, which serves the Police Department. Each position also has a Dictaphone Instant Recall Recorder to capture voice telephone calls. In addition, each call-taker has a terminal connected to the City's Computer Aided Dispatch system. There is a third, very old terminal position, adjacent to the call-takers. However, it is unused due to a combination of obsolescence and the fact that there is no call-taking equipment associated with it to support a third complete 9-1-1 position. There is also a single Ultra Tech "Superprint" telecommunications device for the deaf(TDD) which is shared jointly by the two call-takers. Housed in the call-take room is also a relatively new Lanier LDL848 Dual Deck 4mm DAT tape logging recorder. RCC was advised that this is a fairly new unit and that the center was very satisfied with its operation. The Computer Aided Dispatch (CAD) system is currently being supported by Tiburon. The system is at least 8 years old and was originally marketed by Command Data Systems. When Command Data went out of business, the system was marketed by U.S. West Corporation. U.S. West then sold the system operating rights to a company called OSI. When OSI went bankrupt, the rights to the system were purchased by a Canadian company called GEAC. Subsequent to that time, Tiburon has taken over maintenance of the software on this system. It is basically, a DOS based operating system with no Windows or GUI interface capabilities such as exists in most modern CAD systems. Adjacent to the call-take area is the City's primary Public Safety dispatch center. This facility is housed on a 6" raised computer floor to facilitate cabling of electronics. Within the dispatch center, there are currently five (5) console furniture positions. The positions are operated as follows: • Position 1 - Channel 2 - Main Police Dispatch • Position 2 - Channel 1 -Radio Records Check for Police Department (used to take radio requests from field officers to check with TLETS and NCIC for outstanding wants & warrants) City of Wichita Falls Proposal-9/5/97 Section 1, Page 1 • Position 3 - Backup Console • Position 4 - County Sheriff's Office dispatch (staffed by City employees) • Position 5 - Fire Dispatch position (Fire dispatch only; EMS calls are transferred to Life Line EMS service provider) The Fire Dispatch position has a complete 9-1-1 system with both AM and ALI display and a Plant ComCentrex 1A2 Key System. The remaining positions have only ANI display and Call Transfer with the ComCentrex 1A2 Key equipment. In addition, all five positions are equipped with paging terminals and a"Dinet" Instant Voice Recall Recorder. Some of the concerns expressed by staff in the Dispatch Center are the fact that the City has no back-up dispatch center in the case of a major failure at the Police Headquarters Building. On at least one previous occasion, all electrical power to the Dispatch Center was lost, eliminating the ability to answer incoming 9-1-1 calls or dispatch emergency services. While there is a Mobile Command Post equipped with radios, there is no alternate location to answer 9-1-1 calls in the event of a telephone cable cut or failure of the equipment in the Dispatch Center. Further, if a major radio failure were to occur at the Dispatch Center, due to existing radio coverage problems, it is impossible to talk out of the Dispatch Center using a portable radio as a back-up to the primary radio system. RCC also noted during our visit to the Dispatch Center that, unlike most modern centers, there is no facility available for visitors to view the operations of the Center without actually entering the facility. During our visit, a tour group of about 20 people were marched into the Dispatch Center where they all stood in the middle of the room carrying on multiple conversations while Police and Fire dispatchers attempted to continue their busy operations. The City operates a combination of VHF high-band radios (150 MHZ) and UHF (450-460 MHZ) radios. The Police and Fire Departments are both on UHF, other City departments are on seven different VHF channels and the Sheriff's Office operates on a VHF channel. The City is also licensed to use the State-wide inter-city mobile channel, which is also VHF. This mix of radio channels means that any individual who needs interoperability between Police and Fire with City Government and/or the County Sheriff's Office must have two different mobile radios in their vehicles. Further, both the operators in the Dispatch Center and various City staff members who attended our oral presentation commented that there were numerous areas in the City (especially inside many buildings) and throughout the County where radio coverage was poor to non-existent. This is a major, possibly life threatening, concern. Lastly, as was discussed during RCC's oral presentation, the Federal Communications Commission(FCC) issued in June, 1996 FCC Docket 94-102, which provides new rules and regulations for information to be transmitted to your call-takers on 9-1-1 calls from "wireless" devices. This includes both cellular telephones and the new PCS services which operate like cellular but currently do not have multi-city roaming capabilities. The first phase of this Docket, scheduled to be available April, 1998, requires transmission of two 10-digit telephone City of Wichita Falls Proposal-9/5/97 Section 1, Page 2 numbers. These will represent the actual cellular device telephone number and a second 10- digit number representing the location of the cellular tower from which the call is being transmitted. While we were unable to ascertain the original installation date of your current 9-1-1 equipment, it is basically 1980's vintage hardware with the capability of only displaying a single 7-digit telephone number. Therefore, your current system will not support future 9-1-1 calls from wireless communications devices. However, RCC will be able to work with the City and your local 9-1-1 District to configure hardware requirements for new equipment which can meet the new wireless standards. In other"new services" areas, City staff expressed interest in the capabilities and functionality of Mobile Data Communications (MDC) to support not only Public Safety operations, but also to enhance other City Government services including, but not limited to, remote in- vehicle printing of work orders. RCC will review and provide recommendations regarding the opportunity of MDC services for Wichita Falls. In summary, the current communication systems which are utilized to support Public Safety and City Government operations are generally obsolete, do not meet current user needs, and there are questions of long-term maintenance and support for the various equipment components involved. Section 3.0 of this Proposal describes our specific workplan to define new system requirements, develop conceptual designs and budgetary costs for these systems, assist the City in acquisition of the new required technologies, and provide project management of the implementation of these new systems. 1.2 Project Goals The primary goals of Phase I of this project, as we understand them, are: • Determine requirements for improved radio communications coverage, user interoperability, and system reliability. Develop conceptual designs and budgetary costs to meet these requirements. • Ascertain user requirements for new and improved Computer Aided Dispatch (CAD) and Records Management Systems (RMS) which incorporate expanded functionality and flexibility in a robust and reliable system. Develop conceptual designs and budgetary costs for these systems. • Determine and define Enhanced 9-1-1 system.requirements to support improved capabilities to handle wireless 9-1-1 calls. • Determine long range requirements for Mobile Data Communications services. • Determine capabilities of existing dispatch facilities to support new and improved communications capabilities. • Provide design services and space planning for remodeled or improved dispatch facilities as the needs dictate. • Provide recommendations for overall improved system reliability and back-up capabilities to support uninterruptible provision of Public Safety dispatch services. City of Wichita Falls Proposal-9/5/97 Section 1,Page 3 2.0 PROFILE OF RCC CONSULTANTS, INC. 2.0 PROFILE OF RCC CONSULTANTS, INC. 2.1 Introduction to RCC Consultants. Inc. RCC Consultants, Inc. (RCC) is an independent consulting firm specializing in providing consulting services for public and private industry. We are recognized as the leader in Public Safety communications consulting. We currently employ a staff of over 100 people, of which approximately half are degreed engineers. Our services include system analysis, evaluation, planning, engineering design, development, project management, testing and licensure of analog and digital land mobile communications systems, mobile data systems (MDT), computer-aided dispatch(CAD) systems, Enhanced 9-1-1 Systems, Geographic Information Systems (GIS), PBX systems, and wide and local area data networks, for our clients in the following business categories: • Public Safety • Local Government • Emergency Medical Services • Utilities • Industrial • Commercial • Cellular • Transit • Radio Common Carrier RCC is staffed by personnel with extensive practical experience in both the technical and human engineering aspects of communications systems. Our expertise includes the design, integration, and implementation of the following systems and sub-systems: • 800-935 MHz analog and digital trunked radio systems providing local, wide-area, statewide or nationwide radio coverage • Conventional two-way radio systems in all currently available frequency bands • Mobile Data systems (MDT) • Automatic Vehicle Location systems (AVL) • Computer Aided Dispatch (CAD) • Records Management Systems (RMS) • Geographic Information Systems (GIS) • Simulcast systems - for paging and land mobile radio systems • E-911 systems, including MSAG database • Communications dispatch centers • Telephone systems and network planning and design City of Wichita Falls Proposal-9/5/97 Section 2,Page 1 • Data transmission and carrier systems • Fiber optic transmission systems • Public address and information systems • Multi-departmental/multi-agency radio systems • Microwave radio networks • Subscriber and/or private RF paging • Mobile telephone - conventional and cellular • Alarm and control systems • Supervisory control and data acquisition • Emergency and temporary base station facilities • Antenna site engineering and management • Point to multi-point voice and data systems in the 900 MHz band • Radiating cable systems for tunnels and subsurface communications • Interference control and antenna systems designs The City of Wichita Falls project will be large and complex. The consulting firm selected by the City must have extensive experience with systems of similar size and complexity. RCC has up to the minute "hands on" experience in those areas of interest to the City of Wichita Falls. RCC has extensive experience in design of all types of Public Safety and Local Government communications systems including Radio, Mobile Data Communication, Enhanced 9-1-1 Systems, and both Computer Aided Dispatch (CAD) and Records Management Systems (RMS). Additional summary information is provided in Section 2.9. Our trunked radio system experience ranges from small systems to very large systems such as our project with the State of Ohio which involves 88 counties, over 100 tower sites, and supports 15,000 radios. The City of Atlanta selected RCC to develop and implement a new City-wide Trunked Radio system and CAD, Mobile Data, and AVL systems to help support the 1996 Summer Olympics which were held in Atlanta. The Atlanta radio project involves a six site, 28 channel simulcast trunked system which supports approximately 4,000 radios, including those at Hartsfield International Airport. Included in the project is design of a 33,000 square foot dispatch, training, and E.O.C. facility and complete upgrade of their Enhanced 9-1-1 system including new equipment and a digital PBX/ACD system to support 9-1-1 traffic. Digital radio technology is now available. In order to evaluate all options available to the City, the consulting firm selected should have "real world" hands-on experience in digitally modulated trunked radio systems. RCC has several digitally modulated trunked system projects currently underway at this time. For example, we have been retained by the City of Cleveland, Ohio to implement one of the country's first large scale digital 800 MHz trunked City of Wichita Falls Proposal-9/5/97 Section 2,Page 2 radio systems. The Cleveland system supports 5,000 radios and consists of eight digital repeater sites configured in a wide-area arrangement. Our staff has developed and fully implemented Motorola Smartnet II, Ericsson EDACS and E.F. Johnson Multi-Net wide-area trunked radio systems. A summary listing of some of our trunked radio projects has been provided in Section 2.9. RCC Consultants, Inc. was incorporated in January of 1983, and is a wholly-owned subsidiary of Telecom Towers, Inc. We maintain offices in the following locations: • Houston, Texas • Honolulu, Hawaii • Ft. Worth, Texas • Richmond, Virginia • Phoenix, Arizona • Alexandria, Virginia • Los Angeles, California • Arnold, Maryland • San Francisco, California • Severn, Maryland • Boston at Andover, MA • Albany, New York • Chicago, Illinois • Woodbridge, New Jersey • Detroit, Michigan • London, England • Indianapolis, Indiana • Melbourne, Australia 2.2 Organization Structure RCC is Staffed by professionals with many years of systems engineering experience in radio communications environments. Our senior personnel are organized as follows: President and Chief Executive Officer Michael W. Hunter Vice President and General Manager, Northern Region Anthony J. Langone Vice President and General Manager, Southern Region Gregory A. Munchrath, P.E. Vice President and General Manager, Western Region Bill L. Parker Vice President and General Manager, GIS/International Services Robert Lopez Vice President and General Manager, Networks and Facilities V. Scott Galbraith Vice President - Common Carrier Engineering Jorge F. Kaufmann Vice President - Finance and Administration Richard F. Morelli Vice President - Business Development Robert D. Welch Vice President - Midwest Operations Bernie Ebstein Vice President - Marketing and Sales, Western Region Harvey R. Watling Vice President - Sales and Marketing Walter P. Lawrence Director Tom Gray City of Wichita Falls Proposal-9/5/97 Section 2,Page 3 Director S. Verdette Hall Senior Associate Roy E. Dowswell Senior Associate Rodger Marty Principal Consultant John M. Cummings Associate Director Francis J. Rodriguez Controller Michael E. Bruno, C.P.A. Manager- CAD/RMS Consulting Alan Branson Manager - Facilities Engineering Andrew O. Perkowski, P.E. Manager, Geographic Information Services William Looney Manager, Radio Engineering Michael J. Clarson Manager, Field Engineering Group Matthew R. Bedosky Manager, Financial Analysis Edward Pieciak Operations Manager Frank M. Sokoloski, C.P., ASPRS GIS Business Manager Mark Fiorentino Engineering Manager Richard T. Touroonjian Group Leader, RFM Facilities Management Steve Mejia Group Leader, RFM Facilities Management Susan A. Pittman Senior Consultant Thomas A. Sharp, P.E. Senior Consultant John E. Rupert Senior Consultant - Telecommunications Peter Berry Senior Consultant Charles Santangelo Senior Consultant Normand H. Boucher Senior Consultant Bruce W. McPherson, NCE Senior Consultant John J. Eagler Senior Consultant David N. Gelyana Senior Consultant Victor Ramage Senior Consultant Wayne F. Stack Senior Consultant Margaret J. Lyons Senior Consultant A. Paul Mclntye Senior Consultant James K. Morgan Senior Consultant Paul E. Lent Senior Consultant Dominic Tusa City of Wichita Falls Proposal-9/5/97 Section 2,Page 4 Senior Consultant Charles E. Yeager Senior Consultant Ronald K. Olney, NCE Senior Consultant Gary A. Fanson Consultant Mike Burney Consultant Warren B. Eib, Jr. Consultant Terry L. Wright Consultant Leland R. Palmer Consultant Alan Johnston Consultant Ivan Pagacik Consultant Bernard F. Cowardin, Jr. Radio System Engineer/Project Manager Jack Anderson Senior Field Technical Consultant John D. Birch Systems Optimization Engineer Chris Scharn Site Acquisition Consultant Greg Burns Site Acquisition Consultant William Dunning Zoning/Site Acquisitions Specialist John Hitch Zoning/Site Acquisitions Specialist George Walker Zoning/Site Acquisitions Specialist John Hogan Zoning/Site Acquisition Consultant Ted N. Nelson Zoning/Site Acquisition Consultant Eileen Jane Tan Site Development Administrator Susan Goren Electrical Engineer - Facilities Philip A. Capano, P.E. Electrical Engineer - Facilities Andrew J. Simmons, P.E. Mechanical Engineer Sam Gupta, P.E. Civil Engineer -Facilities Ronald Morese Microwave Engineer Gail G. Allen Project Engineer Stephen Mandas Staff Engineer Judith Brice Staff Engineer Peter Reisz Senior Analyst - Geographic Information Systems Joseph Becker Senior Photogrammetrist David White Systems Engineer Nancy Cope City of Wichita Falls Proposal-9/5/97 Section 2,Page 5 Applications Engineer Eric Sinha Software Engineer George Katsaros Programmer Analyst Pavel Vorobiev Senior Project Controlling Specialist George Pierce Project Manager- Geographic Information Systems Jeffrey Stern Geographic Information Systems Specialist D. Craig Forbes Geographic Information Systems Technician Matthew M. Benden Geographic Information Systems Technician Barry A. Moraller Field Coordinator Joseph Cacciapalle Field Engineer Technician Raymond G. Quinones Field Engineer Luther C. Beasley, Jr. Field Engineer William E. Rivard Field Engineer Thomas McDonald b Field Engineer Donald R. Keely Technical Consultant David Woods Marketing Coordinator Nancy Williams ., Engineering Assistant Myrlande Pierre Network Administrator Hector Gonzalez 0 2.3 In-House Computer Resources RCC has developed specialized computer and software tools which are utilized by our staff in projects of this nature. One of our most important design tools is our radio coverage analysis system known as "Romulus". A complete description of Romulus is provided in the following pages. RCC has developed numerous computer software tools to perform engineering calculations and data base management functions necessary for mobile radio system design. These programs include radio coverage analysis, radio frequency interference prediction (transmitter and receiver intermodulation, antenna isolation calculations, desired to undesired signal strength calculations), frequency search with distance and bearing calculations, microwave radio path planning, base station equipment and ERP calculations, and cellular/simulcast paging system design with computer graphics. Additional software has been developed to perform non-ionizing electromagnetic radiation safety calculations. Our computer hardware used for engineering purposes consists of more than 20 SUN Microsystems workstations and 60 PCs. The Sun workstations include SPARCstation 2s, SPARCstation 10s, and SPARCstation IPXs and ELCs, running OpenWindows on both Solaris 1.1 and Solaris 2.x operating systems. The PCs primarily include 486s, running DOS City of Wichita Falls Proposal-9/5/97 Section 2,Page 6 and MS Windows. A few PCs run Interactive UNIX. Other computer hardware includes an HP 9000 Series 345 workstation and an HP 9000 Series 800 super-micro computer, running HP-UX, another variant of UNIX from HP. Engineering software is developed on these machines using C and C++ programming environments in the X Window System using OpenLook and Motif interfaces. Most computers are networked by a Thinnet/Twisted Pair Ethernet LAN in both peer-to-peer and client-server modes, using routers, bridges, hubs and concentrators. The UNIX workstations run NFS/NIS while the PCs use PCNFS to access various resources and TCP/IP applications across the network. Hard disks connected to the network servers provide over 25 gigabytes(GB) of on-line data storage. Other hardware peripherals include Sun CDROMs, Exabyte 5GB tape drives, HP LaserJet printers, and Calcomp 68436 and Versatec 8900 electrostatic plotters. A number of modems coupled with a terminal server provide dial-in access to various hardware and software resources. To ensure compatibility, RCC uses the same hardware and software platforms in all its offices, including the ones in Australia and the United Kingdom. 0 2.4 Propagation (Radio Coverage) Analysis - When upgrading an existing radio system or developing a new system, radio coverage analysis (propagation analysis) becomes a critical part of the planning and designing process. The p quality of a system design and accuracy of the budgetary cost estimate for the City's project are directly dependent on the consulting firm's radio coverage analysis capabilities. RCC Consultants, Inc. has invested over two million dollars in the development of its own in-house radio coverage analysis system which provides vastly superior performance. Our system, known as Romulus, represents the "state-of-the-art" in coverage analysis and has been described as "a radio engineer's dream come true". One of its greatest advantages is that it will enable our engineers to take great steps towards achieving the best possible radio network designs for the City of Wichita Falls. The benefits of such a system are immediately apparent-that there can be dramatic cost reductions in several areas. A great deal of guess work and expensive field research are removed from the planning equation, since Romulus allows our engineers to "model" the radio system configuration to determine the number and location of tower sites needed to meet the City's coverage requirements. Unnecessary repeater sites need never again be commissioned, since a wide variety of options, including complex interactions in a large, multi-site radio system can be evaluated quite literally at the press of a button. Romulus combines some of the most successful, proven radio prediction models yet developed, with a comprehensive 3 arc-second terrain database of North America. The system is capable of displaying a 3D map of the City of Wichita Falls and Wichita County on its 21" high-resolution color monitor to help identify and analyze potential terrain problems that will affect the City's radio coverage. City of Wichita Falls Proposal-9/5/97 Section 2,Page 7 Romulus also has the ability to instantly generate a terrain profile from any radio tower in the City to any other location on the map. A terrain profile shows how the ground elevation changes as you look in a particular direction. This helps identify and evaluate low areas or terrain obstructions (hills) that can affect radio coverage. The propagation models incorporated into Romulus include: • Okumura • Lee • Longley-Rice • Carey • Bullington • Adaptive Prediction The available models take full account of the impact on propagation (coverage) losses due to the following: • Effects of foliage • Effects of the human body • Radio frequency noise • Antenna efficiency, height, and directivity • Urban and suburban clutter • Building penetration • Effective radiated powers 2.5 Geographic Information Systems (GIS1 5 RCC Consultants, Inc. maintains a fully staffed Geographic Information Systems (GIS) a Laboratory in Woodbridge, New Jersey. This lab concentrates on the application, development and integration of Geographic Information Systems to solve modern problems utilizing the most time and cost efficient methods available. The lab utilizes an assortment of GIS software and staff familiar with the intricacies of each system. GIS Software ARC/INFO (ESRI) GRASS (US CERL) AutoCAD (Autodesk) Map Information Geo/SQL (Generation 5 Technologies) RCC Developed GIS Software A Variety of GIS Translators Intergraph Microstation & MGE Raster Tools Various Paint Programs Xview CAD Overlay GS RCC Developed Software Portable Anymap Translators City of Wichita Falls Proposal-9/5/97 Section 2,Page 8 Computing Platforms Sun SparcStation Model 10's Sun SparcStation Model 2's PC 486/66's HP 9000 Series Workstations Digitizing Equipment Altek 44x60 Digitizer (Backlighted) Calcomp 36x48 Digitizer GTCO 36x48 Rollup Digitizer Microsoft Mice Cannon CJ-10 Color Scanner Output Devices 36" Electrostatic Plotters - Calcomp 68436 (2) HP Laserjet III, IIISi, IV - Versatec 9600 (1) HP Deskjet 1200C Cannon CJ-10 Color Printer Custom GIS Software GeoCoding File Extraction Addressing Radio Signal Propagation Over Terrain File Conversion Utilities (TIGER, dlg, SPOT, etc....) With regard to GIS, RCC provides its clients with a wide range of services. The following is a listing of services provided: • Addressing • Computer Aided Dispatch System Geofiles • Field Observation/Data Collection • Mapping/Digitizing • GPS Survey • GeoCoding • Enhanced 9-1-1 Systems MSAG database • Facilities Management Systems • Automatic Vehicle Location (AVL) Systems • Aerial Photography & Mapping • Plant/Facility Drawings 2.6 Absence of Conflict of Interest RCC is not affiliated with any vendor or manufacturer of radio communication equipment. 2.7 Equal Employment Opportunity/Affirmative Action RCC is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, or sex. City of Wichita Falls Proposal-9/5/97 Section 2,Page 9 RCC takes affirmative action to ensure that applicants are recruited and employed and that employees are treated during employment without regard to their age, race, creed, color, national origin, ancestry, marital status, or sex. 2.8 W/MBE Policy RCC does not typically use sub-contractors or associate employees in the normal conduct of its consulting business. However, RCC makes every effort to meet or exceed the MBE, WBE, DBE requirements of its clients whenever possible to include those firms with a • technical, professional, or clerical expertise relevant to the project. 2.9 Summary of Selected Public Safety Communications Projects A brief summary of several RCC projects and staff experience relevant to the City's project is contained in the pages that follow. City of Wichita Falls Proposal-9/5/97 Section 2,Page 10 800 MHz TRUNKED RADIO PROJECTS • City of Akron, OH • City of Mesquite, TX • City of Ankorage, AK • City of Midland, TX • City of Asheville, NC • City of New York(Transit P.D.) • City of Atlanta, GA • City of Ocean City, MD • Metropolitan District Commission Police • City of Odessa, TX Boston, MA) • City of Philadelphia, PA • City of Brownsville, TX • City of Pompano Beach, FL • City of Cincinnati, OH • City of Round Rock, TX • City of Cleveland, OH • City of Salisbury, NC • City of College Station, TX • City of San Angelo, TX • City of Fort Lauderdale, FL • City of San Antonio, TX • City of Harlingen, TX • City of San Marcos, TX • City of Las Vegas, NV • City of Sudbury, Ontario, Canada b • City of Killeen, TX • City of Suffolk, VA ao • City of Maitland, FL • City of West Palm Beach, FL s' t. PI • Town of Carey, NC • Henrico County, VA `° 04 • Baltimore County, MD • Monroe County, MI 1, 0 • Bexar County, TX • Oakland County, MI • Clark County, NV • Oswego County, NY o • Collin County, TX • Pima County, AZ "o' is • Fairfax County, VA • Roanoke County, VA • Galveston County, TX • Schenectady County, NY • Genesee County, NY • Summit County, OH • Hamilton County, OH • Williamson County, TX • State of Massachusetts (Statewide State Police system) • State of Ohio (Statewide system, 88 counties) • State of Virginia(Statewide State Police system) • Central& South West Corporation . • Glaxo, Inc. (NC) • Southwestern Electric Power Company(Northern Division, Arkansas) • Southwestern Electric Power Company (Southern Division, Louisiana) • Southwestern Electric Power Company (Western Division, Texas) • Southwestern Electric Power Company (Central Division, Texas) • Public Service Electric& Gas, NJ • Nevada Power Company • Disney World, Kissimee, FL City of Wichita Falb Proposal-9/5/97 Section 2,Page 11 800 MHz TRUNKED RADIO SIMULCAST SYSTEMS • Niagara Frontier Transit Authority • City of Akron, Ohio • City of Atlanta, Georgia • City of Cleveland, Ohio • City of Ft. Lauderdale, Florida • City of Pompano Beach, Florida • City of Suffolk, Virginia • Baltimore County, Maryland • Clinton County, New York • Rensselaer County, New York • Schenectady County, New York • Collin County, Texas • State of Florida • State of Ohio • Massachusetts State Police • Regional Municipality of Sudbury, Ontario, Canada • Hamilton County, Ohio City of Wichita Falls Proposal-9/5/97 Section 2,Page 12 DIGITAL RADIO PROJECTS • City of Cleveland, Ohio • Niagara Frontier Transit Authority • New York City Transit - Police • Middlesex County, New Jersey • City of Akron, Ohio • New Hampshire State Police • State of Florida • State of Ohio • Regional Municipality of Sudbury, Ontario, Canada 0 ►s m 0 0 Cs City of Wichita Falls Proposal-9/5/97 Section 2,Page 13 COMPUTER AIDED DISPATCH AND/OR RECORDS MANAGEMENT SYSTEM PROJECTS • City of Atlanta, GA • City of Humble, TX • City of Austin, TX • Forsyth County, NC • City of Bellevue, WA • City of Kearney, NJ • City of Brownsville, TX • City of Los Angeles, CA • City of Buffalo, NY • City of Medford, MA • Camden County, NJ • City of Mesquite, TX • Chemung County, NY • Nash County, NC • Chesterfield County, VA • Nassau County, NY • City of College Station, TX • New York City Transit P.D. • CPS - San Antonio, TX • Niagara Frontier Transit P.D. • Collier County, FL • Oswego County, NY • Cook County, IL • City of Rocky Mount, NC • City of Gastonia, NC • City of San Angelo, TX • Gaston County,NC • Suffolk County, NY • City of Harlingen, TX • City of Worthington, OH • Henrico County, VA • Zone E Coalition (Milwaukee), WI City of Wichita Falls Proposal-9/5/97 Section 2,Page 14 ENHANCED 9-1-1 CONSULTING PROJECTS • Cook County, IL Mapping, addressing and database construction. Telephone, 9-1-1 and CAD for a consolidated Cook County Sheriffs Police and Illinois State Police dispatch center. Assisted with space planning for the center. • Will County, IL Develop PSAP sites, dispatch center planning and network configuration. Provide standards, policies, and procedures for system operation. • Lewis County, NY Develop PSAP equipment requirements, define operational cost, and act as liaison with New York Telephone Company • Chester County, PA ►s 9-1-1 database and rural addressing project, GIS mapping, and digitized files. • Clinton County, NY Define PSAP equipment requirements. Specify, bid, and implement all systems. a • Onondaga County, NY Design 9-1-1 system, develop PSAP equipment, consolidated center space plans for systems and implement. • El Paso and Teller Counties, CO Development of eleven (11) PSAPS and space planning; 9-1-1, recording, UPS, and radio console equipment, network design, mapping and database development, and project management of implementation. • Albany County, NY Determine requirements, develop systems, bid equipment, assist in database management, and supervise installation. • Ulster County, NY Total 9-1-1 project from conceptual design to system implementation. • Sampson County, NC Complete system design and implementation of total E-9-1-1 system, communica- tions center space planning and all PSAP equipment. City of Wichita Falls Proposal-9/5/97 Section 2,Page 15 • Oswego County, NY Total 9-1-1 project from concept to implementation. Includes development of GIS system, rural addressing, space plan for consolidated communications center, design and implementation of new 800 MHz trunked radio system, CAD and RMS, and E 9- 1-1 PSAP equipment. • Monroe County, NY (County of Rochester) Review and recommendation for consolidation of County and County 9-1-1 PSAP operations. • City of College Station, TX Review of 9-1-1 operations and plan for consolidated Police and Fire Dispatch Center. Includes design of 800 MHz Trunked Radio system. • Ocean City, MD 9-1-1 system and equipment improvement study. • City of Atlanta, GA Develop new consolidate Police and Fire Dispatch Center. Upgrade 9-1-1 system, develop new CAD, 8--MHz Trunked Radio, MDT, and AV1 systems to support the 1996 Olympics. • New York City, NY PSAP space planning, development of requirements and budgets for 9-1-1 equip- ment, CAD, and radio. 164 call taker positions. • Nash County, NC Space plans for new, consolidated PSAP. Assist with development of MSAG, provide design and implementation of CAD and RMS, upgrade County VHF radio system through addition of voting receiver tower sites with new 6 GHz digital microwave, and design Enhanced 9-1-1 system and associated equipment. • City of Rocky Mount, NC Design new dispatch center, and Enhanced 9-1-1 system and equipment, develop new CAD with Message Switch for Mobile Data communications, and upgrade existing 800 MHz trunked radio system. City of Wichita Falls Proposal-9/5/97 Section 2,Page 16 O ti I SELECTED PROJECT REFERENCES 2CC Consultants, Inc. Consulting Projects Client: City of Austin, Texas Radio Coalition Contact: Mr. Danny Hobby Asst. Director Information Services City of Austin 625 East 10th Austin, Texas 78701 512-499-6570 Project Status: Open Project Description: Development of a County-wide 800 MHz trunked radio system capable of supporting a coalition of agencies residing within the City of Austin and Travis County. RCC Consultants,Inc.was retained by the City of Austin and the Austin Radio Coalition to assist in the development of a new County-wide 800 MHz trunked radio system capable of supporting the participating agencies. The Coalition consists of approximately 40 agencies from both the Public Safety and non-Public Safety sectors,including Capitol Metro,the Transit Authority within the City of Austin. The project has been subdivided into three phases which include: • Phase I - Needs Assessment,Conceptual System Design,and Budgetary Cost Estimates • Phase II - Detail system design,development of specifications for procurement,evaluation of vendor proposals, and vendor selection • Phase III - Project Implementation, acceptance testing,and cutover to the new system Within the past 12 months,RCC Consultants and the Coalition of agencies underwent a thorough Needs Assessment to identify user requirements for the new system. It is the intent of the Coalition to develop a single shared network that would be capable of meeting the needs of all user agencies,which will collectively operate approximately 8,000 radios at system startup. At the completion of the Needs Assessment process,RCC Consultants worked with Coalition agencies to develop several conceptual solutions and budgetary cost estimates which were presented to the Austin City Council and Travis County Commissioner's Court for approval. RCC Consultants,Inc. Selected Projects d/t8r97 2cc r°.61 Consultants, Inc. Consulting Projects Client: City of Brownsville, Texas Contact: Commander Charles Hoskins Brownsville Police Department 600 East Jackson Brownsville, Texas 78520 (210) 548-7000 Project Status: Completed through vendor selection Project Description: 800 MHz Trunked Radio and MDT System RCC was retained to determine the radio and mobile data requirements of the Brownsville police,fire,and EMS departments and to provide a detailed system design and bid specifications to meet the needs of the departments. The system is designed with built-in future growth capability to support other City departments and the local bus transportation system. These will be added in a second phase following initial system installation. The initial system will consist of five trunked channels for Public Safety with the primary tower site being constructed at the Police Headquarters Building and a backup tower site north of downtown. Radio coverage will extend well into Cameron County to support Mutual Aid, Fire, and EMS agreements.An additional five channel capacity will support the addition of other departments as budgets allow. The system will also support an initial increment of Mobile Data Terminals for the Police Department,with future growth of additional MDTs for police,fire, and EMS as budgets allow. RCC has developed detailed specifications, solicited proposals, and evaluated vendor's bids on behalf of the City.At this time, vendor selection,system implementation,and system acceptance have been completed. RCC Consultants, Inc. Selected Projects 4/2M7 2CC Consultants, Inc. Consulting Projects Client: City of College Station, Texas Contact: Ron Mayworm City of College Station P.O. Box 9960 College Station, Texas 77840 (409) 764-3406 Project Status: Open Project Description: Review and Up-Grade All Voice/Data Telecommunications and Public Safety Dispatch Systems The City of College Station selected RCC Consultants, Inc. to conduct an in-depth needs assessment of all City communications systems and develop recommendations, conceptual system designs, and budgetary cost estimates to implement improvements. The scope of the project includes two-way radio,mobile data,E-9 11, city telephone network, local area networks, and supervisory control and data acquisition systems(SCADA)for the water and electric power distribution systems. RCC has conducted a needs assessment,developed conceptual system designs and budgetary cost estimates for an 800 MHz trunked radio system,mobile data,telephone,local and wide-area networks,and Supervisory Control and Data Acquisitions (SCADA)systems for Water/Wastewater&Electric Utilities.Included in the needs assessment was a review of CAD and RMS systems and conceptual designs for a new, consolidated Police, Fire, and EMS 9-1-1 Dispatch Center. The consolidated center could also act as a backup for the Brazos County Sheriffs Office. RCC is currently in the process of up-grading the City's telephone and data communications networks,including installation of a three-node digital PBX connected by fiber optic cable. The fiber supports intelligent hubs connecting Ethernet LAN's in all City departments with gateways to the City's mainframe. RCC has developed vendor specifications,released Requests for Proposals,and evaluated proposals. The project has been awarded and is in the implementation stage. RCC Consultants, Inc. Selected Protects r/SND7 egim"Wi4 2CC Consultants, Inc. Consulting Projects Client: City of Harlingen, Texas Contact: Chief Sigfredo Cantu Harlingen Fire Department 3510 E. Grimes Harlingen, Texas 78550 (210) 427-8880 Project Status: Open Project Description: Needs Assessment for a New Citywide 800 MHz Trunked Radio System, Computer Aided Dispatch System, and Mobile Data Terminal System RCC Consultants, Inc. was retained by the City of Harlingen, Texas, to conduct a needs assessment, conceptual system design and prepare budgetary cost estimates for the following systems: • Citywide 800 MHz trunked radio system • Computer Aided Dispatching/Records Management system • Mobile Data Terminal system(MDTs) • New,consolidated police/fire dispatch center Working in conjunction with the City staff,RCC engineers have completed the following tasks: • Conducted on-site visits at City communication facilities • Interviewed designated staff members of the Police,Fire,and EMS departments • Conducted an overview of upcoming FCC rule changes for City agencies • Documented communication requirements • Developed conceptual system approaches capable of meeting the City's requirements • Developed budgetary cost estimates to purchase,implement,and maintain the recommended systems • Prepared a detailed Needs Assessment Report documenting all findings and recommendations • Assisted the City staff in a presentation to the City Commission The next phase of the project will be to develop detailed system specifications and provide assistance in the evaluation of vendor proposals. We are currently assisting Harlingen and other nearby cities in assegsing joint sharing of a consolidated trunked radio system. RCC Consultants, Inc. Selected Projects 811166 2c c r°11 Consultants, Inc. Consulting Projects Client: City of Humble Contact: Jack W. Fulbright Chief of Police City of Humble, Texas 310 Bender Avenue Humble, Texas 77338 (713) 446-7127 Project Status: Open Project Description: Implementation of an 800 MHz trunked radio system, development and procurement of a new Computer Aided Dispatch/RMS system, and Mobile Data Terminal System RCC Consultants,Inc.was retained by the City of Humble,Texas to assist it in the design,procurement,and implementation of a new Computer Aided Dispatching and Records Management system,and a new Mobile Data Terminal system to support Public Safety operations. In addition, the City is planning to utilize the Harris County 800 MHz trunked radio system (already in operation)to provide two-way radio communications for its Public Safety agencies. RCC is providing technical assistance in the conversion of the City's Public Safety radio systems from 150 MHz to the 800 MHz trunked radio system. RCC Consultants, Inc. Selected Projects 4/28/97 Consultants, Inc. Consulting Projects Client: City of Mesquite, Texas 1515 N. Galloway Mesquite, Texas 75149 Contact: Chief Travis Hass Mesquite Police Department (214) 288-7711 Chief Don Nelson Mesquite Fire Department (214) 216-6267 Project Status: Completed Project Description: Development of 800 MHz Trunked Radio System Needs assessment, system design, development of specifications, proposal evaluations, and implementation of a new, two-site,800 MHz trunked radio system and a new 821 MHz Mobile Data System. RCC staff performed the following: • Conducted a comprehensive needs assessment of all City,two-way radio and dispatch operations • Designed a new, two-site, 800 MHz trunked radio system capable of supporting the needs of all city departments • Developed specifications,evaluated vendor proposals, and assisted the City in the implementation of both the new trunked radio system and a new 821 MHz conventional Mobile Data System The system includes a hot-standby,trunked backup repeater site located at the City's Service Center which is capable of providing 100%operational backup should the primary site be disabled for any reason. The system design includes both primary and backup Public Safety dispatch centers located in different areas of the city. A hot-standby 2 GHz microwave system links both primary and backup repeater sites to the primary Communication Center. RCC Consultants, Inc. Selected Projects 4/28/97 e°1111110 r".Z_CC Consultants, Inc. Consulting Projects Client: City of Odessa, Texas Contact: Chief James Wiggs Odessa Fire Department 210 N. Lincoln Odessa, Texas 79761 (915) 335-3391 Project Status: Open Project Description: Needs Assessment, Conceptual System Design and Budgetary Cost Estimate, Development of Request for Proposals, and Proposal Evaluation The City of Odessa, Texas,retained RCC Consultants,Inc. to conduct a radio communications needs assessment for the City's Police,Fire,and Emergency Medical Services Departments. In addition,RCC developed conceptual system design, budgetary cost estimates,and a request for proposals to acquire the new system. During the needs assessment process,RCC personnel met with the City's staff to outline requirements for both current and long-term operations of the two-way radio networks. Radio coverage analyses were conducted at the City's existing tower sites to determine whether or not they would be suitable for inclusion in the new system. The City is also developing a new consolidated public safety communications center in the downtown area. RCC staff worked with the City's architect to determine communication and space requirements for the new center. The City is also in the process of purchasing and implementing a new computer aided dispatch and records management system for Police,Fire,and EMS. RCC personnel also provided proposal evaluation assistance for the CAD/RMS systems and is assisting in contract negotiations for that system. RCC Consultants, Inc. Selected Projects 4R8197 2CC Consultants, Inc. Consulting Projects Client: City of Midland, Texas P. O. Box 1152 Midland, Texas 79701 Contact: Chuck Gibson Director, Information Systems (915) 685-7484 Project Status: Completed Project Description: Consolidate Police, Fire, EMS and S.O. in New Center with CAD and 800 MHz Trunked Radio System Needs assessment, system design, development of specifications, proposal evaluations, and implementation of a new, three-site,multi-site coordinated 800 MHz trunked radio system and a trunked mobile data system.Assist in development of new,consolidated dispatch center and upgrade of CAD system. RCC staff performed the following: • Conducted a comprehensive needs assessment of all City,two-way radio and dispatch operations. • Developed a system design capable of meeting the City's requirements for the next 10-15 years. The system covers the 900 square miles within Midland County. • Developed specifications,evaluated vendor proposals,assisted the City staff in a presentation to the City Council,and implemented the new trunked system and mobile data terminal system. Assisted in the development and renovation of the new consolidated Police,Fire,EMS, and Sheriff dispatch center. The system also includes a hot-standby microwave system,backup repeater,sites,backup dispatch center,and digital voice encryption. RCC Consultants, Inc. Selected Projects vieV97 e°affliejj0 2CC Consultants, Inc. Consulting Projects Client: City of San Angelo, Texas Contact: Jesse Stanford Assistant City Manager City of San Angelo 72 West College Street San Angelo, Texas 76903 (915) 657-4241 Project Status: Open Project Description: Needs Assessment, System Design, Development of Specifications, Proposal Evaluations, and Implementation of a New 800 MHz Trunked Radio System, Computer Aided Dispatch/Records Management System and Mobile Data Terminal System for the City's Police, Fire, and EMS Departments The project is divided into three phases. Phase I, a Needs Assessment, Conceptual System Design, and Budgetary Cost Estimates, was completed approximately six months ago. Currently, the project is in Phase II, the development of specifications and RFP's.During Phase I,RCC staff performed the following: • Conducted a comprehensive Needs Assessment of the City's police,fire, and EMS radio,dispatch, and mobile data requirements both currently and in the long term. • Developed conceptual system designs for all three systems capable of meeting the City's requirements. • Developed budgetary cost estimates to acquire and implement the improved systems. • Met with the City's project team to discuss the findings which were ultimately reviewed with the City Council. • Developed specifications for an 800 MHz cranked radio system,MDT system,and Computer Aided Dispatch system. • Evaluated vendor proposals and assisted in vendor selection. • Currently providing implementation assistance on all three systems. RCC Consultants.Inc. Selected Projects ayse iroosmilio Consultants, Inc. Consulting Projects Client: City of Killeen, Texas Contact: Tom Muir City Purchasing Director (817) 634-2191 Project Status: Open Project Description: 800 MHz Trunked Radio Study RCC Consultants,Inc.is currently engaged by the City of Killeen to perform a needs assessment of the Police Department, Fire Department,and City government radio communications systems. The initial phase of the study includes determination of short term improvements to the Police Department's existing VHF radio system which was recently struck by lightning. The overall scope of the first phase of work included interviews with Public Safety providers and all City Departments to determine equipment,functionality,and coverage requirements for development of a new 800 MHz trunked radio system to serve all agencies. These requirements were used to develop conceptual system designs and provide the data required for propagation analysis studies. The primary deliverable from this phase of work was a report documenting requirements and providing a conceptual system design with a budgetary cost estimate to enable the City to implement a budget and go forward with the detailed design and implementation of the proposed new 800 MHz trunked radio system. RCC is currently awaiting city budget approval to develop detailed designs. This has been delayed as we are engaged in discussions with Bell County to expand the scope of design work to include all County public safety agencies. RCC Consultants, Inc. Selected Projects 4/28/97 2CC Consultants, Inc. Consulting Projects Client: City of Round Rock, Texas Contact: Bob Bennett City Manager (512) 255-3612 Project Status: Open Project Description: Proposal Evaluation and Implementation Assistance for a Citywide 800 MHz Trunked Radio System RCC Consultants, Inc. was retained by the City of Round Rock, Texas, to provide assistance in the evaluation of vendor proposals for the City's new 800 MHz trunked radio system. The City of Round Rock established a radio communications project committee which developed and issued its own Request for Proposals for a new citywide 800 MHz trunked radio system The City's project team evaluated each vendor proposal and presented their findings to the Round Rock City Council. The City retained RCC to conduct an independent assessment of vendor proposals and prepare a written report for the City's Evaluation Team and City Council. The Evaluation Report was presented to City Council in March of this year. Subsequently,the City has requested that RCC provide project management assistance during the implementation phase of the City's new radio system. RCC Consultants, Inc. Selected Projects 4I28197 e°1WaNii0 Consultants, Inc. Consulting Projects Client: The City of Atlanta, Georgia Contact: F. C. (Chick) Vossen (404) 330-6414 Project Status: Completed Project Description: Needs Assessment, System Design, Specification Development, Proposal Evaluation and Implementation of a New City-Wide 800 MHz Trunked Radio System, Consolidated Dispatch Center, Computer Aided Dispatch (CAD), Automatic Vehicle Location, E-911 RCC was selected by the City of Atlanta to help prepare for the 1996 Summer Olympics. This project supported all City agencies. The project included the development and implementation of the following subsystems as a turnkey effort,from design through implementation support: • Six-site,28 channel simulcast Trunked Radio System supporting all City agencies • Computer Aided Dispatch(CAD) • Enhanced 9-1-1 • Automatic Vehicle Location(AVL) • Microwave • Dispatch Center Design • Dispatch/Calltaker Staffing Requirements The project was performed in a series of tasks,organized as follows: • Requirements Analysis • Identify Communications System Options • Prepare RFP Specifications • Evaluate RFP Responses • Installation Supervision/Acceptance Testing of the Systems RCC Consultants, Inc. Selected Projects 4/23/97 Consultants, Inc. Consulting Projects Client: City of Asheville, North Carolina P. O. Box 7148 Asheville, North Carolina 28807 Contact: John P. Miall, Jr. (704) 259-5684 Project Status: Closed Project Description: Review and Evaluation of All City Operated Radio Communications Systems and Planning for System Upgrade The project involved a requirements analysis,system design,procurement,implementation assistance and a dispatch center management study. • Performed requirements analysis. • Recommended system design. • Performed coverage studies. • Conducted frequency searches. • Prepared procurement specifications. • Evaluated vendor proposals. • Monitor implementation. An 800 MHz trenched system was purchased by the City. RCC is assisting in implementation of this multi-agency system. RCC Consultants,Inc. Selected Projects uz3197 cx Consultants, Inc. Consulting Projects Client: City of San Marcos, Texas Contact: Chief Larry Kendrick Police Department City of San Marcos 2300 IH-35 South San Marcos, Texas 78666 (512) 753-2110 Project Status: Open Project Description: Development of a City-wide 800 MHz Trunked Radio System, and Mobile Data Terminal System RCC Consultants,Inc.was retained by the City of San Marcos,Texas to assist the City in the development and procurement of a new City-wide 800 MHz trunked radio system capable of supporting all City agencies. Under the direction of the City's project steering committee,RCC engineers have completed the following tasks: • Conducted onsite visits at City communication facilities • Interviewed designated staff members of the Police,Fire,and EMS departments • Conducted an overview of upcoming FCC rule changes for City agencies • Documented communication requirements • Developed conceptual system approaches capable of meeting the City's requirements • Developed budgetary cost estimates to purchase,implement, and maintain the recommended systems • Prepared a detailed Needs Assessment Report documenting all findings and recommendations Phase II of the project will involve development of detailed specifications and system procurement. • RCC Consultants, Inc. Selected Projects 4/24/97 3.0 OUR APPROACH 3.0 OUR APPROACH 3.1 General Approach Any successful consulting project is a result of three factors: • A competent team of consultants, knowledgeable in the specific issues facing the client • A proven methodology which provides discipline and focus to the consulting team's efforts • Strong communications between the client and project team regarding the team's progress RCC Consultants, Inc. (RCC) has assembled a team of consultants whose background and prior experience include the skills necessary to successfully complete this project. The team will be directed from our Fort Worth and Houston offices with particular emphasis on those key individuals who have worked with city and county governments and have up to the minute experience in the telecommunications issues facing the City of Wichita Falls. The methodology we propose is designed to provide the City with an unbiased assessment of specific telecommunications needs of the City agencies that will use the new communication center and provide recommendations for developing and implementing an appropriate new facility. Our approach to a total project which would support the City through implementation of the new and/or upgraded systems and provide City agencies the required new technologies is divided into three phases. Each phase is followed by a logical breakpoint which allows management review and approval before continuing with the next phase. The three phases provide a comprehensive and structured means of: • Assessing the City's telecommunications needs and requirements and translating those needs into an implementation strategy for the new communication systems. This includes recommendations and Budgetary Cost Estimates. (Phase I - Needs Assessment). • Detailed system design, specification development of requests for proposals, proposal solicitation, and vendor evaluation. (Phase II - Detailed Design and Vendor Selection). • Implementation assistance for equipment installation, system test, performance evaluation, and final system acceptance (Phase III - Project Management and Acceptance Testing). City of Wichita Falls Proposal-9/5/97 Section 3,Page 1 City of Wichita Falls, TX Phase I - In-Depth Needs Assessment and Conceptual Systems Design TASK 1 TASK 2 TASK 3 TASK 4 TASK 5 TASK 6 .i:: : :?• t1U3ERSTAN'.t `I.NTERVIEW 1N.....>::.: TUAI:;:. ::•:.::>:?•>' k:kY.;_;; m <>:; 'tQ —� + L1R2EST — pPART ENT —Ii...Rgiq11RkApNm —► SY ��AS; l:, :M:E: SYSTEMS :PERatPNN.E. .:x::: AUO NEES , . . PRESEN Vift FORW : . : :v IF �ytl .:.....:::.::.::: :. . MM. • .. � ......Y... :::...... �:::Eta : : . .::: , :: ::::::.;:. ;:*.:.: TERM - : �: . i..: : :;; 'ii.i :::::::: ;? ... :. : ,:: :::: ::.:::: ::: : ::PLAN . : . : ,PR£BLEi �..:: ::::..:. :. . ::: .....:. . : UMt R :: .: ::::::::: : : : .:: : •f#E, t. �, �� .• 44 LEGEND r r ..: �iY ��[ .?lid><:::>�:«::::;. :: 1 m�yI 0R .....:...::.: •v4. v\.v 1 ..::::. ...:.:...:. 3.2 Detailed Work Plan Phase I: Needs Assessment Task 1 - Project Initiation and Team Orientation • Define the City's project team members and desired roles • Review project scope, objectives, plans, and requirements with the City project team • Determine service area participation for City agenices, and roles/ responsibilities • Review our current understanding of the City's telecommunications operations and the nature of operating relationships among the various service areas. • Prepare detailed plans, calendar, and milestones including: - Complete list of tasks, timetables, deliverables, and meeting schedules - Schedule progress meetings on an approximate monthly basis, in addition to regular contact with the City's project team • Deliverables include: - Project Team Organization Chart - Updated Phase I project work plan Task 2 - Understand Current System and Issues • Assemble and review a listing of the City's communication equipment and networks - Description of existing two-way radio, CAD & RMS systems, 9-1-1, voice, data, and video - Existing listing(s) of radio equipment and FCC licenses • Collect relevant forms, reports, statistical data, and existing documentation. This data collection will assist RCC in understanding or verifying: - How major functions are performed - The flow of voice and data information through the various departments - User perceptions of the overall communications systems effectiveness, and major opportunities for improvement - Maintenance problems/concerns relating to the existing systems - Traffic study data may be requested during this task City of Wichita Falls Proposal-9/5/97 Section 3,Page 2 • Review capabilities of existing communications facilities, including: - Adequacy of existing facilities, and their ability to support future communications requirements - Age and suitability of existing communication facilities, available space for new equipment, and any construction necessary to develop these facilities - Capability of providing efficient interdepartmental communications between the City of Wichita Falls, the County Sheriff's Office, and other related agencies Task 3 - Interview Personnel • Interview City (and optionally, the County) personnel to determine their specific operational needs for the new systems, both currently and projected through the next ten years. For the purposes of this proposal, a total of fourteen (14) group interview sessions are proposed—one session for radio, and one for CAD and 9-1-1. Additional interviews can be added if deemed necessary by the City's project team. Typically, an interview requires about one half of a day of professional time (two hours interview time, two hours documentation). The anticipated group interviews are: - Wichita Falls Police Department - Wichita Falls Fire Department - Lifeline EMS Provider - Wichita Falls Public Works, including Refuse, Streets & Utilities - Wichita Falls Inspections/Code Enforcement - Wichita Falls Public Health Department - Wichita Falls Parks Department The interview sessions will be preceded by questionnaire forms (both Radio and CAD/RMS) which will be utilized during the interview to validate information. • Prepare typed interview summaries to be returned to each department interviewee for review and approval. This helps ensure that our engineers clearly understood the messages conveyed during the interviews and provides interviewees an opportunity to make changes or additions if needed. • Develop an understanding of staffing for long-term management and system operations • Deliverable: - Interview Summaries City of Wichita Falls Proposal-9/5/97 Section 3,Page 3 Task 4 - Determine City Requirements and Needs Determine and document user requirements and needs by department, including: • Radio system coverage and department interoperability • Mobile data requirements for future mobile data terminal or laptop personal computers. • Automatic vehicle location requirements to support Computer Aided Dispatch functions. • Computer Aided Dispatch (CAD) and Records Management Systems (RMS) to support dispatching and record keeping by public safety agencies. • 9-1-1 Systems and Equipment, including necessary interface to CAD. • System redundancy issues including backup repeater sites, dispatch points, system control links (microwave, control stations, etc.) and auxiliary power systems for critical components. • Dispatch and emergency management operations and facilities including - 9-1-1 Call-Take and Radio dispatch requirements including console system capabilities and layout. Peripheral devices such as telephone, computing, and recording equipment will be considered and coordinated The deliverable for this task will be a needs/requirements document which summarizes the needs for the new communication systems and dispatch facilities. Task 5 - Develop Conceptual Designs and Budgetary Cost Estimates Develop Master Plan capable of meeting the system users' needs and requirements. The Plan will incorporate redundancy and backup issues. Should any upgrades to or replacement of the radio system be required, to support the defined communications requirements, a budgetary radio communications cost estimate will be developed using current vendor pricing. The budgetary estimate will outline the various components of the recommended system and will address system development, procurement, and implementation. Conceptual designs which consider the interconnectivity of City sites and the requirements to integrate radio, mobile data, CAD, and 9-1-1 will be reviewed. If appropriate, conceptual designs for a mobile data radio network and required terminal devices will be developed and a budgetary cost estimate will be provided. Considerations for SCADA, other telemetry needs and transmission of work orders to remote sites will be included. City of Wichita Falls Proposal-9/5/97 Section 3, Page 4 Conceptual design of a CAD/RMS system will be developed based on functionality requirements determined during prior tasks. A budgetary cost estimate will be developed which will include both software and hardware costs. If modifications to the City dispatch center are required to support Enhanced 9-1-1, CAD and Radio systems, conceptual designs and budgetary cost estimates for console furniture and 9- 1-1 equipment will be provided. All of the conceptual system designs developed during this task will be reviewed with the City project team for agreement prior to the development of budgetary cost for each design or combination of designs. • Deliverables include: - Conceptual System Designs - Budgetary cost estimates for each system/technology design - If required, space plan for remodeled dispatch center Task 6 - Prepare and Present Report • Review recommendations with the City project team and finalize conclusions. Provide documentation to support recommendations and conclusions • Prepare a draft of the final report identifying all of the work completed to date, specific findings, implementation strategies for the short and long-term, and budgetary estimates to acquire the approved technologies. The report will also include an implementation plan outlining the estimated time frames required to implement system improvements. • Present draft report for comments to the City project team and modify, if appropriate. • Present final report to the City project team In many such projects, funding of system implementation often requires City Council approval. RCC has conducted numerous presentations to elected officials, and if deemed appropriate, RCC will assist the City project team in a presentation to the City Council. City of Wichita Falls Proposal-9/5/97 Section 3, Page 5 City of Wichita Falls, TX Phase III - Project Management and Implementation Assistance TASK 1 TASK 2 TASK 3 TASK 4 .::..... millAtioletuomm ilifitiiiiiiidioitil 1y i,ga ::: ..}::: .. :.:: V r r V (:{::'r::J:^::•.:i`::::f•'r:::::f':..:..:..$::<%y; k• 44\`GC•k \ {Q\\ \44'L`,: •L•:i ti}"`. U: }}•v 41:hv\Y•':„::i .„:,,,.0„::::::„:„Atir,,..„., AM t � WORK • } #.. Y3 ;ii.i z '; % z,••t, �:::z ......: IN ZiEl■ ?,. LEGEND Eoun u +v .Ma:.v } 7::.!77 :!!;:::IAv,..:!!!.i: . --, � �:: ,,ma�yy.�■■ • `,, • :•L ;.:..:.:.:{:R •{.•:$::..:.:: • DELIVERABLE ......:: .:.::. Phase II: Detail Design. FCC Licensing. RFPs. and Vendor(s) Selection The focus of Phase II is to refine the conceptual system designs, develop requests for proposals, evaluate vendor responses and select the best systems for the City. The detailed systems design will be incorporated into the request for proposals. More than one request for proposal may be required. The RFPs would be the basis upon which each proposal will be judged. Each vendor should be required to respond to all sections of the RFP and include, where applicable, which features are optional and at what cost. In addition, vendors should be required to submit the cost data separately to enable the project team to evaluate technical responsiveness apart from costs. This approach assures objectivity during the vendor evaluation. The RFPs would address specific technical and procedural areas, as well as support areas such as training and maintenance. These areas include: • RFP Response Procedures • System Functional and Operational Requirements • System Design and Performance • Equipment Design and Performance • Optional Equipment • Maintenance Options and Local Support • System/Vendor Information and Qualifications • Installation Requirements • Training Requirements Task 1 - Project Initiation and Team Orientation • Review Phase II scope, objectives, plans, and requirements with the appropriate City personnel • Prepare detailed plans, calendar, and milestones including: - Completing list of tasks, timetables, deliverables, and meeting schedules. - Progress meetings proposed on an approximate monthly basis, in addition to regular contact with City personnel • Deliverable consists of a Phase II work plan City of Wichita Falls Proposal-9/5/97 Section 3, Page 6 Task 2 - Develop Detailed System Designs • Develop detailed system designs including finalized system configurations and hardware/software lists for user equipment. • Review detailed designs with the City project team and modify if necessary. Task 3 - Assist in Preparation of FCC Licensing Documents. if required • Assist the City in the preparation of the APCO frequency coordination request and FCC Form 600. • All frequency coordination and licensing fees would be paid by the City. Task 4 - Develop RFP's • Develop draft RFP's including: - Description of existing systems and services, project background, goals, and objectives - Administrative requirements including response format, due date, place and person to whom responses should be addressed, bidders' conference schedule, and evaluation criteria - Technical requirements including functional and administrative requirements, site preparation, implementation, system testing and acceptance, back- up/recovery, product reliability, and performance requirements - Business requirements including cost sheets for communications equipment, discounts available, maintenance, training, upgrades and expansions, financing proposal options, vendor information, and legal and insurance requirements • Review the draft RFP's with the City project team and modify draft accordingly if necessary • Issue the RFPs to the qualified vendors and schedule a bidder's conference approximately fifteen (15) days after the issuance of the RFPs • Conduct the bidder's conferences and give the vendors an opportunity to ask questions or clarify information in the RFPs • Allocate approximately 45 additional days for vendors to prepare responses • Deliverables: - Approved RFPs - Bidder's conference documentation City of Wichita Falls Proposal-9/5/97 Section 3, Page 7 Task 5 - Develop Criteria and Evaluate Responses • Define evaluation criteria for: - Vendor qualification - System performance, expansion capabilities and versatility - System redundancy - Overall cost including initial purchase and support - Availability of maintenance support and spare parts locally - System Training - Organization and quality of proposal and oral presentation • Review evaluation criteria with the City project team • Utilize established evaluation criteria and review all vendor proposals • Provide the City with written results of the evaluation process and vendor recommendations • Deliverables include: - An evaluation criteria for vendor proposals - A written evaluation report Task 6 - Assist With Contract Negotiations • Assist the City in the review of vendor contracts. Our assistance does not include legal representation, but rather help in identifying clauses or statements that are not in the City's best interest. The City's legal council should also review all contracts. • Develop initial Acceptance Test Plans(ATP's). Our experience indicates that initial acceptance testing requirements are more readily agreed to by prospective vendors during the contract negotiation process. Stringent test requirements may be more difficult to negotiate after the purchase contract is signed. City of Wichita Falls Proposal-9/5/97 Section 3, Page 8 City of Wichita Falls, TX Phase II - Detail Design, FCC Licensing RFP and Vendor Selection TASK 1 TASK 2 TASK 3 TASK 4 TASK 5 TASK 6 PROJECT ASSIST IN DEVELOP DEVELOP INITIATION DEVELOP ASSIST IN ©ETAIL SYSTEM PREPARING REQUEST tII '.IStIA AND TEAM i� —� CONTRACT DESIGN FCC LICENSING FOR —� :: i> ORIENTATION �� # lRGOTIATIC�iVs FORMS PROPOSALS :..I 1» A .:::::: ` RES.PQNSEL.. : . .... .. V.......: : Y r hk�Mr 44+WtM1•:!, .•.•.yY r V. :::::::::::::::::::::::::xi:::mmiiiimin.. REQUEST:: ••••• EiAL�A CF ; A; :: ' S ph::.: i .. gi; s:> Pll. < "ttM& _.. .. . ; PROPOSALS y LEGEND ir If PRE (31L5 # > } CONFERENCE I VEd+IOFt DELIVERABLE •{ gig ClC1CLlMENT tESf4N{ . , ..# � . .\.,...... .. .,'"'""wisi..... Phase III: Project Management. Performance Evaluation. and Final System Acceptance The focus of Phase III is to help ensure proper installation planning, adequate user training, acceptance testing, and a coordinated cut-over of the enhanced telecommunications systems and network. The following paragraphs describe, in general, the major activities identified in the illustration: Task 1 - Project Initiation and Team Orientation • Review Phase III scope, objectives, plans, and requirements with the appropriate City personnel • Prepare detailed plans, calendar, and milestones including: - Complete list of tasks, timetables, deliverables, and meeting schedules - Progress meetings proposed on an approximate monthly basis, in addition to regular contact with City personnel • Deliverable consists of a Phase III workplan Task 2 - Monitor Progress and Resolve Issues • Monitor vendors' compliance with the proposed implementation schedule • Inspect the assembled systems at the appropriate staging areas • Conduct regular on-site inspections of installed equipment at the various locations within the City • Coordinate the resolution of implementation problems if they occur • Notify vendor of discrepancies if they occur • Prepare monthly project status reports and conduct on-site monthly project implementation meetings and monitor vendor's billing • Deliverable: - Implementation progress reports Task 3 -Develop Final Acceptance Test Program and Assist the City in Acceptance Testing • Utilizing the initial ATP developed at the conclusion of contract negotiations, develop final acceptance testing procedures for the new systems including: - Equipment delivery - Equipment installation (physical and electrical) - Functional operation including software - Radio coverage City of Wichita Falls Proposal-9/5/97 Section 3, Page 9 - System response times - Recovery from failure - 30 day operation without a major failure • Perform acceptance testing prior to system acceptance by the City • Deliverables include: - Acceptance Testing Plan - Performance of Acceptance Testing Task 4 - Assist in the Training and Cut-over to the New Communication Systems • Assist the City in developing a system cut-over plan, coordinate the City's needs with each vendor to help ensure a smooth transition to the new systems • Assist the City and vendors in the development and scheduling of the training programs • Monitor vendor training classes to ensure that they are "on target" and not simply selling additional features and options • Monitor system cut-over and first days of service for each involved system • Deliverable is a cut-over plan City of Wichita Falls Proposal-9/5/97 Section 3, Page 10 Summary of Deliverables Timely completion and delivery of the telecommunication products and services required by the City of Wichita Falls are dependent on realistic planning, monitoring of the project, timely quality control, and identification of slippages in the work schedule. We have provided for each of the above requirements by virtue of our approach and methodology. In achieving the objectives of this project, the City will be provided with the following deliverables in: Phase I • A detailed work plan prepared at the beginning of the project • A final report comprising the in-depth assessment of communications needs, findings, conclusions, budgetary costs, and appropriate recommendations for system configurations • Monthly progress reports The major deliverable of Phase I is the final report to the City. This report will contain the following: • A description of our project methodology, including the objectives of the project, scope of work, and approach • Identification of communication center and radio system needs and requirements. • Overview of the technical equipment, software, services and general space requirements to support new systems • Conceptual designs to meet the current and long term communications needs and requirements of the City • A budgetary cost estimate to acquire the required technologies The original copy of the final report and four (4) copies will be submitted to the City at the conclusion of Phase I. The anticipated major deliverables from the projected follow-on phases of our work plan are: Phase II • A detailed work plan prepared at the beginning of Phase II • Monthly progress reports • Detailed system designs • Completed FCC licensing forms • Approved RFPs City of Wichita Falb Proposal-9/5/97 Section 3,Page 11 • Documentation of bidder's conferences • Vendor evaluation of all proposals submitted Phas&ffl • A detailed work plan prepared at the beginning of Phase III • Monthly progress reports • Detailed installation schedules • Acceptance Test Plans • Staffing Plan • Documented ATP results • Training supervision • Cut-over to working systems City of Wichita Falls Proposal-95/97 Section 3,Page 12 Project Management and Control RCC has developed project administration standards which we will use on this project. Our standards set forth a uniform, documented method of administering projects. These standards will provide the means to effectively monitor and control an important project, such as this one. Included in the standards is a method for initiating and maintaining an indexed file of all work papers, such as interview notes, memos, status reports, etc., complied and catalogued during the life of the project. This indexed set of work papers would be organized in the same phase/task/sub-task sequence as the detailed work plans. All information will be available to any authorized and interested parties. To achieve effective project control, project team personnel will: • Develop detailed work plans to the phase and task level • Schedule and assign the work on a task-by-task basis • Check interrelated tasks to give reasonable assurance that there are no scheduling conflicts • Estimate the time required to perform each task • Develop staff requirements • Compare project progress against the original work plan's completion dates • Report project status In summary, effective control of this project will rest on three key elements: • Detailed work plans and well documented working papers • A strong team organization staffed with experienced consultants • Frequent communications with City personnel City of Wichita Falls Proposal-9/5/97 Section 3, Page 13 4.0 PROJECT TEAM ORGANIZATION Wichita Falls, TX Project Team Wichita Falls Communications Project Committee ���':�:is i:: .....:................ Project Manager Executive Sponsor Alan Branson Greg Munchrath, P.E. _ I Tom Sharp P.E. Mike Bumey S. Verdette Hall 9-1-1 Systems & R.F. Engineer CAD/RMS Engineer g Dispatch Center . 2CC 4.0 PROJECT TEAM ORGANIZATION 4.1 Organization Structure We have assembled a team of consultants whose background and prior experience include the skills necessary to complete this project. Throughout all phases of the project, RCC staff will work closely with the City of Wichita Falls to help ensure that the work products meet the City's goals and objectives. We have assigned a project manager who will be RCC's point of contact for all activities. Our Houston and Fort Worth offices will be the focal points for the project. The following personnel have been assigned to the initial project team: Gregory A. Munchrath, P.E. Executive Sponsor Mr. Munchrath, Vice President and General Manager of the RCC's Southern Region, will be responsible for all contractual agreements and will have overall responsibility for the successful completion of the project. He has over 15 years experience in the development and implementation of systems similar to your requirements. Mr. Munchrath is a Registered Professional Engineer in the State of Texas. Alan Branson Project Manager and CAD/RMS Engineer Mr. Branson has 12 years of experience in the design and implementation of Computer Aided Dispatch (CAD) and Records Management Systems (RMS) for both Police and Fire agencies. He will be the primary contact between RCC and the City of Wichita Falls in addition to participating in the day-to-day project activities. His experience includes the Police and Fire Departments at DFW Airport, the City of Harlingen, the City of San Angelo, the City of Buffalo, and Oswego City. He designed the Fire and Police CAD and RMS systems for the City of Atlanta for use in support of the 1996 Olympic Games. Tom Sharp R.F. Engineer Mr. Sharp will be the principal radio engineer on the project. He will also interface with Mr. Munchrath on system alternatives and conceptual designs. Mr. Sharp is a Registered Professional Engineer in the State of Texas, plus twelve (12) other states. He has twenty-three (23) years of experience in the design and implementation of two-way radio systems. City of Wichita Falls Proposal-9/5/97 Section 4, Page 1 Michael J. Burney CAD/RIMS Engineer Mr. Burney will work with Mr. Branson to develop the requirements and specifications for Computer Aided Dispatch (CAD) and Records Management Systems (RMS) for The City of Wichita Falls. Mr. Burney has over 17 years of experience in the development and implementation, as well as management of, information communications systems in the Public Safety arena. He also has 6 years of experience as a sworn peace officer. S. Yerdette Hall 9-1-1 & Dispatch Center Mr. Hall has over 30 years of experience in the telecommunications industry. Mr. Hall will be responsible for design of dispatch center facilities and all E 9-1-1 system components. He has extensive experience in the development of 9-1-1 and other telecommunications interfaces which include space planning for public safety dispatch centers. He designed the 33,000 square foot dispatch facility for the City of Atlanta to support the 1996 Olympics Games. RCC Staff Additional support personnel will assist the project team members on an as needed basis. In summary, our staffing plan includes senior professionals with backgrounds directly relevant to this project. They bring outstanding credentials in those areas required by The City of Wichita Falls. Beyond, this, they bring a consulting maturity that will help ensure a smooth and effective working relationship with City personnel. In the event that any member of the proposed project team is unable to complete the assignment, another member of the RCC organization with similar qualifications will be quickly assigned to the project. 4.2 Resumes Resumes of the individuals assigned to the City of Wichita Falls project team are included on the following pages. City of Wichita Falls Proposal-9/5/97 Section 4,Page 2 GREGORY A. MUNCHRATH, P.E. EXPERIENCE HIGHLIGHTS Present: RCC Consultants,Inc. Houston,Texas Vice President and General Manager,Southern Region Responsible for assisting RCC clients in the areas of mobile voice and data communications systems. Services include needs assessment, system design, FCC licensing, development of system specifications, proposal evaluation,implementation assistance and acceptance testing of: • Conventional or Tuunked Land Mobile Radio Systems • Mobile Data Terminal Systems • Paging Systems • VHF-AM Flight Following Systems • Communication Control Centers Selected RCC client projects include: • City of Midland,TX - Planning, design, procurement, and implementation of a city-wide three-site, 10-channel,800 MHz thanked radio system. The project also included a consolidated public safety communication center and trunked mobile data terminal system. • Oswego County,NY-Planning and design of a county-wide 800 MHz trunked radio system and consolidated Public Safety Communication Center capable of supporting all County agencies and municipalities located within the County. • City of Mesquite,TX-Planning.design, .,....--...., and implementation of a city-wide two- site,800 MHz trunked radio system supporting all City departments. The project also included an 821 MHz conventional mobile data system. • Bexar County,TX -Planning and design of a county-wide five-site 800 MHz trunked radio system capable of supporting all County agencies. • Collin County,TX-Planning,design,procurement, and implementation of a county-wide 821 MHz trunked radio system to support all County agencies and the County's new Justice Center. • City of College Station,TX -Planning and design of a city-wide 800 MHz two-way radio communications network and mobile data terminal system capable of supporting all City agencies. The project also included a city-wide Supervisory Control and Data Acquisition System(SCADA)to support the City's electrical distribution network. 1985 - 1990: Coopers & Lybrand,Management Consulting Services Houston,Texas Managing Associate Manager of Cooper& Lybrand's Public Safety consulting practice. Conducted all two-way radio, microwave, paging, and mobile data projects on a nationwide basis. Selected Public Safety clients include the Cities of Indianapolis,IN;Boston,MA;Arlington, TX; and Louisiana State Police. Private sector clients included Airborne Express and the Houston Metropolitan Transit Authority. RCC Consultants,Inc Page 1 Selected Resumes -5/9/97 ALAN D. BRANSON EXPERIENCE HIGHLIGHTS Present: RCC Consultants, Inc. Dallas, Texas Managing Consultant Responsible for assisting both public safety and private sector clients in the design, development, proposal, implementation and acceptance of computer-aided dispatch (CAD), intelligent message switching, mobile data systems (MDTs), automatic vehicle location systems (AVL), records management (RMS), criminal justice information systems (CJIS), jail information management systems (JIMS), geographic information systems (GIS) and other computer systems. PREVIOUS EXPERIENCE - PUBLIC SAFETY COMPUTER APPLICATIONS 1986 - 1993: BellSouth Systems Integration CAD Associates, Inc. Atlanta, Georgia Arlington, Texas Account Executive Vice President,Sales Command Data Systems NCR Corporation Plano, Texas Dayton, Ohio Regional Manager Principal Systems Engineer Positron Industries Montreal, Canada Regional Sales Manager While employed by BellSouth Systems Integration, CAD Associates, and NCR Corporation, was responsible for managing major accounts, conducting needs analysis, system design, systems integration, account management, marketing and management of sales staff. While employed by Positron Industries, was responsible for selling E9-1-1 products and managing major accounts, including some of the Regional Bell Operating Companies. 1982 - 1986: City of Rochester, New York Emergency Communications Training Director Responsible for the development and implementation of public safety communications training programs, hiring and training of all communications personnel, implementation of E9-1-1 and conversion from a manual communications environment to a computerized (CAD)environment. Assisted in developing and implementing a statewide, certified training program for emergency communications personnel. Developed • RCC Consultants,Inc. Selected Resumes Rev 7/10197 THOMAS A. SHARP, P.E. EXPERIENCE HIGHLIGHTS 1987 -Present: RCC Consultants,Inc. Phoenix,Arizona Senior Consultant Responsible for Western United States communications engineering services for client organizations. Complete system planning includes: needs assessment;alternative solution evaluation;radio propagation analysis;system design;specification preparation; bid evaluation;FCC licensing;construction/installation monitoring;acceptance testing;and project follow-up. Specializing in public safety;typical projects include law enforcement,fire agency, public works,utilities,emergency medical,hospital, and transit communications systems. Radio systems(low band,high band,UHF, and 800 MHz)usually involve two-way voice and data transmission, one-way voice and digital message paging, and microwave interconnection. Non-radio applications are small key and PBX telephone systems, 9-1-1 answering systems,fiber optic,laser, and infrared links, and dedicated leased line operations. Also performs dispatch center,emergency operating center, and hospital emergency department communications engineering. 1984- 1987: Peat Marwick Main& Co.(formerly Compass Consulting Group) Bellevue,Washington Senior Consultant(Chief Engineer) Responsible for emergency communications systems study and design. Also assisted staff telephone consultants in engineering aspects of microwave,fiber optic,key telephone, broadband cable,and similar subsystems. Typical projects involved needs assessment, design, specification preparation, bid evaluation, licensing, installation monitoring, and acceptance testing. Major projects included: Mountain View, CA(communications center and radio system); San Jose, CA(communications center and radio system);Pima County, Tucson,AZ(800-MHz trunked system); Tyler, TX(communications center and radio system);Lane County,Eugene, OR(microwave system and new radio site); Yamhill County, OR; Skamania County, WA;Pierce County, WA;and Yakima, WA (comprehensive needs assessment studies). 1979- 1984: Samaritan Health Service/Biomedical Engineering and ENTECH Divisions Phoenix,Arizona Manager of Communications Engineering Responsible for the supervision of all projects involving radio and microwave technologies.Responsible for a few small telephone and data communications systems implementation. One-third of all work involved coordination with physicians,hospital administrators,nurses,planners, and service technicians. RCC Consultants,Inc. Page 1 Selected Resumes -5/9/97 MICHAEL J. BURNEY EXPERIENCE HIGHLIGHTS Present: RCC Consultants, Inc. Terrell, Texas Consultant Responsible for assisting RCC clients in the areas of Computer Aided Dispatching (CAD), Records Management Systems(RMS),computerized mapping systems,and Automatic Vehicle Location systems (AVL). Town of Addison, Texas 1991 - 1997 Manager-Information & Technical Systems • Responsible for upgrade and on-going management of existing CAD, RMS and MDT systems • Responsible for project initiation and acquisition management of new technical systems • Initiated and managed multiple public safety systems and facilities upgrades and remodels • Responsible for operation of 9-1-1 system, dispatch operations and land mobile systems • Technical Support Manager for all Public Safety related computer hardware and software City of Grand Prairie, Texas, Police Department 1987 - 1991 Division Manager-Technical Services • Managed installation of new 800 MHz trunked radio system and enhanced CAD and MDT systems • Managed implementation of new Enhanced 9-1-1 system • Managed construction of new Public Safety Communications Center and Municipal Jail Facility • Project management for installation of new CAD/RMS system • Day-to-day management of Public Safety communications, Information Services and Police Records operations City of Plano, Texas, Police Department 1983 - 1987 Programmer/Analyst -Support Services 1982 - 1983 Police Officer-Field Operations 1980 - 1982 Police Dispatcher-Communications EDUCATION • University of Texas at Dallas- B.S. Business and Public Administration - 1985 • Brookhaven College-A.S., AA. Psychology and Sociology- 1980 • North Central Texas Regional Police Academy • Dallas Police Academy • Texas Department of Public Safety • AT&T Communications RCC Consultants, Inc. Selected Resumes 719197 S. VERDETTE HALL EXPERIENCE HIGHLIGHTS Present: RCC Consultants,Inc. Houston,Texas Manager-Texas Systems design and implementation experience includes: Digital PBX systems with voice mail, automated attendant,modem pooling,least-cost routing,and call data recording;emergency E-9-1-1 calling systems,including PSAP equipment and dispatch center space planning,Automatic Call Distribution centers;data communications networks,including wide-area SNA and X25,plus Ethernet and Token Ring LANs;cable plant systems,including single and multi-mode fiber, in-building integrated voice/data networks; and cable plans for large campus environments. Also served as Project Manager for design and installation of Computer-Aided Dispatch,Mobile Data Terminal,800 MHz Trunked Radio,and both analog and digital microwave systems. Selected RCC client projects include: • Atlanta, GA - Design and implementation of 30,000 sq.ft. 9-1-1 dispatch center with new E-9-1-1 system,ACD,CAD,AVL and 800 MHz trunked radio system to support the 1996 Olympics. • College Station,TX-Design of city-wide PBX and fiber data network,consolidation of Police and Fire with upgrade of E-9-1-1 PSAP and 800 MHz trunked radio. • Palm Beach County, FL - Planning and design of 3000 line PBX system, wide-area data communications,county-wide,32-channel 800 MHz trunked radio system,and video arraignment system. • El Paso and Teller County,CO-Design,mapping,rural addressing,and PSAP equipment selection for two County E-9-1-1 systems with 11 PSAPs. • Oswego County,NY-Design of consolidated PSAP/Dispatch Center for all City/County agencies,9-1-1 equipment,CAD system,and county-wide 800 MHz system. Included mapping and rural addressing. 1978 - 1990: Coopers &Lybrand Management Consulting Services Division Director of Telecommunications Consulting Practice Responsible for management and quality assurance on major consulting engagements throughout the United States. Frequently participated in day-to-day work tasks to develop client accepted solutions and implement new systems and networks. Private and public sector clients included: • The City of Houston,Houston Metropolitan Transit Authority,The Houston Astrodome,Boeing Aircraft, University of Southern California, and U.S.A.A.-San Antonio Selected Public Safety clients included: • Indianapolis,Boston,Arlington,El Paso,Oklahoma City and the Louisiana State Police RCC Consultants,Inc. Page 1 Selected Resumes -5/9/97 5.0 PROJECT SCHEDULE AND FEES 5.0 PROJECT SCHEDULE AND FEES Si Estimate of Project Schedule We estimate that Phase I of the project can be completed within 90-120 days of executing a contract. The time required for Phases II and III will depend upon decisions reached regarding radio and CAD/RMS systems at the conclusion of Phase I. Phases II and III combined can typically take from a year to 18 months. This estimate of project time is based upon our current understanding of the Scope of Work described in our meetings with you and outlined in Section 1.0 of this proposal. It is subject to discussion and modification if you need to further refine the actual Scope of Work to be performed for the City of Wichita Falls. 5.2 Project Fees Our cost proposal will be based upon the amount of time and level of skill required to successfully complete the assignment, and will be based upon our current understanding of your needs and requirements unless modified by the City. Professional fees for Phase I will be quoted following our selection by the City to perform the proposed work tasks, including any modifications you wish to make to the workplan. As you are aware, the Professional Services regulations of the State of Texas preclude us from "bidding" Engineering Fees as part of a proposal for our services. Out-of-pocket expenses for items such as air travel and room and board while on-site in Wichita Falls will be billed to the City. We will utilize our corporate discounts whenever possible to help reduce expenses. Quoted fees and estimated travel expenses will assume that Task 3, Interview Sessions, can be scheduled on one trip over three days' time. Our plan calls for 3 days, morning and afternoon or evening sessions. If additional trips are required, expenses will be invoiced accordingly. Professional fees for Phases II and III will be quoted once we have a better understanding of exactly which systems or technologies the City plans to upgrade, replace, or add. RCC will invoice the City monthly for professional fees and expenses. City of Wichita Falls Proposal-9/5/97 Section 5, Page 1 APPENDIX "B" cx September 22, 1997 Mr. Robert Powers Assistant City Manager City of Wichita Falls 1300 7th Street Wichita Falls, Texas 76307 Dear Mr. Powers: The purpose of this letter is to solidify a variety of issues that you and I discussed by telephone at the end of last week regarding the radio communications project. As you recall, RCC sent you a breakdown of our cost proposal which identified the professional fees for various components of the Public Safety project. During our discussion, we realigned the scope of work so that the professional fees would fit within the City's consulting budget for the project. As I recall, we agreed to refocus the consulting attention on the two-way radio portion of the project and to postpone work on other technologies until deemed appropriate by the City. The functional areas that will be deferred until later include: • Computer Aided Dispatch/Records Management System • Mobile Data System • E 9-1-1 telephone equipment • Space planning for expansion of the existing dispatch facility • SCADA systems for Public Works (meter reading, etc.) Each of these other areas may be revisited by the City at a later date. In fact, the City has indicated that the new 9-1-1 telephone equipment will actually be handled and provided by the local 9-1-1 District. Within the two-way radio portion of the project, our attention will be focused on the Public Safety agencies, which include Police, Fire, and the local EMS provider. The trunked radio infrastructure will be sized with the capacity to allow the City to add the City's other non-Public Safety agencies to the system at a later date. Accordingly, our scope of work includes Police, Fire, and EMS only at this time. Many cities and counties actually phase their implementation in this manner to allow the project to be completed within the City's budgetary constraints. It should be very easy for the City to add the remaining Local Government agencies to the new radio system as funding allows. Some cities that we have worked with have been able to do this on their own without the need for additional consulting assistance. RCC Consultants, Inc . 10700 North Freeway •Suite 610• Houston,Texas 77037-1146•tel(281)999-1441 • fax(281)999-1546 Mr. Robert Powers September 22, 1997 City of Wichita Falls Page 2 By focusing the consulting effort on the Public Safety trunked radio system, we have been able to reduce the professional fees and expenses to coincide with the City's project budget. Accordingly, professional fees for two-way radio consulting in Phases I and II will be as follows: PHASE DESCRIPTION AMOUNT I Public Safety 800 MHZ trunked radio system needs assessment $23,140.00 II Development of Request for Proposals, proposal evaluations, and $51,896.00 contract negotiation assistance TOTAL $75,036.00 During our discussion, you indicated that the City's budget was $75,000.00 for professional services, so we will round our fee proposal off to $75,000.00 even for professional fees. As requested, I have prepared an expense estimate for all three phases of the project. Out-of-pocket expenses for airfare, hotel stays, rental cars, and meals have been listed individually for clarity. We always utilize our corporate discounts whenever possible to help minimize out-of-pocket expenses. I have also enclosed a brief, high level schedule for the project. The level of consulting assistance that we can provide during Phase III (Implementation) of the project can vary from full-time on-site assistance in Wichita Falls to periodic"on call" service as needed. Some cities and counties have in-house expertise that is capable of handling implementation issues as they arise. Under those circumstances, we are frequently called on to oversee or assist the City staff in managing implementation of the project. Generally, this level of effort results in reduced consulting fees since the City staff is able to undertake much of the work on its own. In other cases, a particular city or county may not have local expertise on staff and requests a higher level of involvement from us during the implementation of the system. The level of effort that we have proposed for Phase III of the radio project is based upon the assumption that the City staff is reasonably educated about two-way radio communications, but does not have a high level of technical expertise that would allow them to fully implement a new multi-million dollar radio system on their own. Accordingly, our workplan calls for RCC personnel to assist the City in kicking off implementation of the project, conducting a design review of the successful vendor's system configuration, providing between 2 and 3 days of assistance on a monthly basis to conduct monthly project meetings and assist in issues that will arise as the vendor begins the installation of the system. In addition, we have included essentially 3 weeks of full-time on-site assistance in Wichita Falls at the end of the system implementation to assist in conducting the acceptance testing of the new network. Mr. Robert Powers September 22, 1997 City of Wichita Falls Page 3 The acceptance testing process involves approximately 1 week of time to thoroughly check out the system infrastructure and the quality of installation of dispatch consoles and mobile radio equipment. An additional 2 weeks on on-site effort have been included to assist in radio coverage testing to make sure that the system provides the level of required radio coverage throughout the City's service area. During the coverage testing process,RCC personnel will ride along with City personnel in test vehicles to physically measure signal levels and evaluate the audio quality of the new radio system. The City's service area will be divided into grids so that the test information can be accurately quantified. Attempts will be made to visit all grids in the test area so that they can be evaluated to determine if each grid passes or fails the coverage test. Coverage testing is a critical part of system acceptance and should not be undertaken by someone who is not very familiar with the procedures required to obtain valid results. Again, the level of effort proposed in Phase III can be modified by the City at any time. Put simply, the City can request as much or as little assistance during implementation as is needed to successfully complete the project. Mr. Powers, I hope this information answers all outstanding questions that you may have. We are very pleased to have been selected by the City as the best qualified firm to assist in the development of the new two-way radio system. We look forward to working with you and other members of the City staff to help make this another one of Wichita Falls' success stories. Sincerely, q . ?2711% 1 Gregory A. Munchrath, P.E. Vice President & General Manager, Southern Region GAM:pmm Attachments